CC
CK Coachworks
Claimed Business
CC
AI Review Summary
Based on recent customer reviews, CK Coachworks delivers an overwhelmingly positive customer experience characterised by exceptional communication, fast turnaround times, and high-quality workmanship. Staff members such as Lucian, Shaheema, Michael, and Shireen are frequently praised for proactive updates, professionalism, and genuine care. Customers appreciate thoughtful touches like lifts home, vehicle drop-offs, and thorough handover inspections. One dissatisfied customer raised concerns about potential conflicts of interest with an insurer and questioned the integrity of previous repairs, though this remains an isolated complaint.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
80
Recommended: Very Likely
Review Distribution
3.7|13 Reviews
Jun '25 - May '26
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
Frequently Asked Questions About CK Coachworks
Based on recent customer reviews, CK Coachworks delivers an overwhelmingly positive customer experience characterised by exceptional communication, fast turnaround times, and high-quality workmanship. Staff members such as Lucian, Shaheema, Michael, and Shireen are frequently praised for proactive updates, professionalism, and genuine care. Customers appreciate thoughtful touches like lifts home, vehicle drop-offs, and thorough handover inspections. One dissatisfied customer raised concerns about potential conflicts of interest with an insurer and questioned the integrity of previous repairs, though this remains an isolated complaint.
CK Coachworks has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked CK Coachworks across 135 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZY
Zola Y
1 reviews | Active since Jan 2020
10 Mar 2026, 15:35
Vehicle Repairs Unresolved Since November 2025 – CK Coachworks Tygerberg
I am extremely frustrated with CK Coachworks Tygerberg regarding my vehicle. My car went in for repairs in November 2025. After several follow-ups, I was advised it was ready for collection on 3 March 2026. I attended to collect the vehicle and settled the excess of R5 500. Despite this, the vehicle immediately failed upon collection and had to be returned to the workshop. I have received no substantive updates regarding the repairs, despite multiple emails and calls. Additionally, CK Coachworks has submitted an invoice to my insurer, Santam, even though they have not provided me with a clear update or resolution. I have been without my vehicle since November 2025 and am incurring ongoing costs for alternative transport. Service provider Lucian indicated that her manager would contact VW agents with updates and quotes, but no update has been received. I have been patient, but the continued lack of response is unacceptable.
Helpful (0)
|Replies (0)ZY
Zola Y
1 reviews | Active since Jan 2020
10 Mar 2026, 15:35
Vehicle Repairs Unresolved Since November 2025 – CK Coachworks Tygerberg
I am extremely frustrated with CK Coachworks Tygerberg regarding my vehicle. My car went in for repairs in November 2025. After several follow-ups, I was advised it was ready for collection on 3 March 2026. I attended to collect the vehicle and settled the excess of R5 500. Despite this, the vehicle immediately failed upon collection and had to be returned to the workshop. I have received no substantive updates regarding the repairs, despite multiple emails and calls. Additionally, CK Coachworks has submitted an invoice to my insurer, Santam, even though they have not provided me with a clear update or resolution. I have been without my vehicle since November 2025 and am incurring ongoing costs for alternative transport. Service provider Lucian indicated that her manager would contact VW agents with updates and quotes, but no update has been received. I have been patient, but the continued lack of response is unacceptable.
0
Replies (0)JK
Joan K
1 reviews | Active since Jan 2020
5 Mar 2026, 07:55
Thank you CK COACHWORKS!
What an amazing experience! Every staff member greets you with a smile. Shieen, who looked after my vehicle, went beyond and above excellence. Thank you Shireen, and thank you CK COACHWORKS...you come highly recommended!
Helpful (0)
|Replies (0)JK
Joan K
1 reviews | Active since Jan 2020
5 Mar 2026, 07:55
Thank you CK COACHWORKS!
What an amazing experience! Every staff member greets you with a smile. Shieen, who looked after my vehicle, went beyond and above excellence. Thank you Shireen, and thank you CK COACHWORKS...you come highly recommended!
0
Replies (0)G
sM
sergio M
1 reviews | Active since Jan 2020
30 Jan 2026, 08:35
Excellent Service
Dear Management Team, I would like to take a moment to formally express my sincere appreciation for Michael and the outstanding service he has provided me at CK Coachwork. I came in with a very bad experience and serious frustration, but Michael completely turned that around and transformed it into a truly world-class customer experience. His professionalism, communication, commitment to quality, and genuine care for customer satisfaction are exceptional and rare to find. Because of him, I have full confidence in CK Coachwork again. I can honestly say that my vehicles will not go anywhere else — I am now a lifetime client, and Michael will always be my first point of contact. The service I received from him represents excellence at the highest level. CK Coachwork is extremely fortunate to have someone of his calibre representing your brand. Excellent work and outstanding service, Michael. Kind regards, Sergio Mohamed This is the Parow Branch
Helpful (0)
|Replies (0)sM
sergio M
1 reviews | Active since Jan 2020
30 Jan 2026, 08:35
Excellent Service
Dear Management Team, I would like to take a moment to formally express my sincere appreciation for Michael and the outstanding service he has provided me at CK Coachwork. I came in with a very bad experience and serious frustration, but Michael completely turned that around and transformed it into a truly world-class customer experience. His professionalism, communication, commitment to quality, and genuine care for customer satisfaction are exceptional and rare to find. Because of him, I have full confidence in CK Coachwork again. I can honestly say that my vehicles will not go anywhere else — I am now a lifetime client, and Michael will always be my first point of contact. The service I received from him represents excellence at the highest level. CK Coachwork is extremely fortunate to have someone of his calibre representing your brand. Excellent work and outstanding service, Michael. Kind regards, Sergio Mohamed This is the Parow Branch
0
Replies (0)AB
Alfonso B
1 reviews | Active since Jan 2020
23 Jan 2026, 09:34
Brilliant service
Tygerberg Branch (Parow) Great service. Had a fix at the branch and I'm ultimately very happy with the overall experience working with the staff. I was constantly updated with proper updates and also called with explanations of the work being done, that was then followed up with written confirmation. Lucian the consultant was extremely helpful and really gave a sense of comfort and assured that the car would be done on time, she has provides excellent communication. I arrived to a clean car, ready. The QC guy explained everything as well and just very professional. Overall brilliant service.
Helpful (0)
|Replies (0)AB
Alfonso B
1 reviews | Active since Jan 2020
23 Jan 2026, 09:34
Brilliant service
Tygerberg Branch (Parow) Great service. Had a fix at the branch and I'm ultimately very happy with the overall experience working with the staff. I was constantly updated with proper updates and also called with explanations of the work being done, that was then followed up with written confirmation. Lucian the consultant was extremely helpful and really gave a sense of comfort and assured that the car would be done on time, she has provides excellent communication. I arrived to a clean car, ready. The QC guy explained everything as well and just very professional. Overall brilliant service.
0
Replies (0)sM
sergio M
1 reviews | Active since Jan 2020
21 Jan 2026, 21:31
Terrible workmanship
Dear Ayesha Knoop I am writing to formally record my continued dissatisfaction and to place on record the serious concerns regarding the ongoing poor workmanship on my vehicle. After my initial complaint, CK Coaching urgently collected my vehicle, assuring me that the defects would be rectified. However, when the vehicle was returned, it was in an even worse condition than before, which is completely unacceptable. The following additional issues were identified after the second return of the vehicle: New scratches on my rear lights, which were previously new and undamaged Rear of the vehicle still not correctly aligned Parts not properly assembled Window tint interfered with, despite no authorisation to work on it No effort made to clean areas where work was carried out This vehicle had approximately 15,000 km on the clock when it was handed to your workshop and was in excellent condition apart from a minor rear knock. It has now sustained multiple new scratches and defects as a direct result of being in your care. I have now been instructed to return the vehicle to your workshop for a third time. While I will comply in good faith, I must state clearly that my confidence in CK Coaching has been severely compromised. I am extremely concerned about what further damage may occur. Please note the following: This is an insurance-authorised repair, and I will not sign off on the repair with the insurer unless the vehicle is returned to me in the same condition it was received, excluding only the original accident damage Should the workmanship remain unacceptable after this third attempt, I will invoke my rights under the National Consumer Act and the applicable standards governing your industry I will require that the vehicle be repaired at an alternative approved repairer, at your cost, should you fail to deliver acceptable workmanship I have dealt with several reputable panel shops in the past, and I regret to say that the standard of work experienced at CK Coaching does not meet acceptable industry standards. This email serves as a formal final notice. I expect written confirmation of how you intend to handle this matter differently on this third repair attempt and what quality controls will be app**** to prevent further damage ,I will do a follow up review if this don't get sorted out properly tomorrow
Helpful (0)
|Replies (0)sM
sergio M
1 reviews | Active since Jan 2020
21 Jan 2026, 21:31
Terrible workmanship
Dear Ayesha Knoop I am writing to formally record my continued dissatisfaction and to place on record the serious concerns regarding the ongoing poor workmanship on my vehicle. After my initial complaint, CK Coaching urgently collected my vehicle, assuring me that the defects would be rectified. However, when the vehicle was returned, it was in an even worse condition than before, which is completely unacceptable. The following additional issues were identified after the second return of the vehicle: New scratches on my rear lights, which were previously new and undamaged Rear of the vehicle still not correctly aligned Parts not properly assembled Window tint interfered with, despite no authorisation to work on it No effort made to clean areas where work was carried out This vehicle had approximately 15,000 km on the clock when it was handed to your workshop and was in excellent condition apart from a minor rear knock. It has now sustained multiple new scratches and defects as a direct result of being in your care. I have now been instructed to return the vehicle to your workshop for a third time. While I will comply in good faith, I must state clearly that my confidence in CK Coaching has been severely compromised. I am extremely concerned about what further damage may occur. Please note the following: This is an insurance-authorised repair, and I will not sign off on the repair with the insurer unless the vehicle is returned to me in the same condition it was received, excluding only the original accident damage Should the workmanship remain unacceptable after this third attempt, I will invoke my rights under the National Consumer Act and the applicable standards governing your industry I will require that the vehicle be repaired at an alternative approved repairer, at your cost, should you fail to deliver acceptable workmanship I have dealt with several reputable panel shops in the past, and I regret to say that the standard of work experienced at CK Coaching does not meet acceptable industry standards. This email serves as a formal final notice. I expect written confirmation of how you intend to handle this matter differently on this third repair attempt and what quality controls will be app**** to prevent further damage ,I will do a follow up review if this don't get sorted out properly tomorrow
0
Replies (0)L
Lionel
1 reviews | Active since Jan 2020
14 Nov 2025, 18:23
Ck Coachworks tygerberg
My car was repaired in a weeks time. Fast and very effective. Quality of workmanship is great. Lucian as service advisor was great. Constantly kept me informed of how far my car was. Excellent service and recommend it to any person.
Helpful (0)
|Replies (0)L
Lionel
1 reviews | Active since Jan 2020
14 Nov 2025, 18:23
Ck Coachworks tygerberg
My car was repaired in a weeks time. Fast and very effective. Quality of workmanship is great. Lucian as service advisor was great. Constantly kept me informed of how far my car was. Excellent service and recommend it to any person.
0
Replies (0)DK
David K
1 reviews | Active since Jan 2020
10 Sept 2025, 15:34
World class service
Truly satisfied with the service rendered. After the car was repaired I noticed water leaking into the car a few months after the repair as it only started raining heavily months after. When I took the car back they had no problem investigating the problem. The problem was identified and fixed and the car was also send for a full car valet. This is truly world class service and I will recommend anyone to this business. The staff is also very friendly and helpful.
Helpful (0)
|Replies (0)DK
David K
1 reviews | Active since Jan 2020
10 Sept 2025, 15:34
World class service
Truly satisfied with the service rendered. After the car was repaired I noticed water leaking into the car a few months after the repair as it only started raining heavily months after. When I took the car back they had no problem investigating the problem. The problem was identified and fixed and the car was also send for a full car valet. This is truly world class service and I will recommend anyone to this business. The staff is also very friendly and helpful.
0
Replies (0)