EssentialMED
Verified Business
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
10h 2mReply Time
50 NPSVery Likely
Replied to 60% of negative reviews
Reply time on negative reviews: 10 hours 2 min
TrustIndex
0
Ranking
#49
in Insurance
Avg Reply
10h 2m
NPS Score
50
Recommended: Very Likely
Replied to 60% of negative reviews
Reply time on negative reviews: 10 hours 2 min
Review Distribution
1.4|11 Reviews
May '25 - Apr '26
5(12.5%)
4(0%)
3(0%)
2(0%)
1(87.5%)
5(12.5%)
4(0%)
3(0%)
2(0%)
1(87.5%)
Frequently Asked Questions About EssentialMED
EssentialMED has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. They reply to 60% of negative reviews, typically within 10 hours 2 min. Hellopeter has tracked EssentialMED across 828 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHT
Hazel T
1 reviews | Active since Jan 2020
16 Mar 2026, 08:05
FALSE ADVERTISING WITH GREAT SELLING TECHNIQUES HIDDEN SMALL PRINT
False advertising: dentist cover shows unlimited consults and procedures, no where stipulates you only allowed 2 x-rays per visit but yes you limited apparently great selling features if you ask me. they don't inform the member of these small prints but apparently the dentist should know this. out of pocket another R650 Blood work nothing is covered single tests are not covered even when you go see a network dr another R550 out of pocket Casualties: 2nd time that you try go they make a excuse not to pay, this time it was my emergency was related to a illness and again no where stipulated not included again out of pocket R1800 R3000 out of pocket in less than a month!!!!! Dont waste your money joining this company you will end up paying much more than your cheap premium they sell to you with **** pretence
Helpful (0)
|Replies (0)HT
Hazel T
1 reviews | Active since Jan 2020
16 Mar 2026, 08:05
FALSE ADVERTISING WITH GREAT SELLING TECHNIQUES HIDDEN SMALL PRINT
False advertising: dentist cover shows unlimited consults and procedures, no where stipulates you only allowed 2 x-rays per visit but yes you limited apparently great selling features if you ask me. they don't inform the member of these small prints but apparently the dentist should know this. out of pocket another R650 Blood work nothing is covered single tests are not covered even when you go see a network dr another R550 out of pocket Casualties: 2nd time that you try go they make a excuse not to pay, this time it was my emergency was related to a illness and again no where stipulated not included again out of pocket R1800 R3000 out of pocket in less than a month!!!!! Dont waste your money joining this company you will end up paying much more than your cheap premium they sell to you with **** pretence
0
Replies (0)KS
ZB
Zukiswa B
1 reviews | Active since Jan 2020
29 Oct 2025, 08:36
Sanlam Essential Med by Afrocentric has the worst customer service no one is willing to help you
I told the advisor to not add the dependants until I tell him to do so but he he captured them and I've been calling Sanlam and sent emails they are not will to help me and the policy is not even active yet so i feel like they are waiting for Friday so they can deduct my money. I'm now frustrated because I'm not getting any help and I'm wondering whats gonna happen when i have issues with this medical. I just want to cancel it now but I'm not being helped.
Helpful (0)
|Replies (0)ZB
Zukiswa B
1 reviews | Active since Jan 2020
29 Oct 2025, 08:36
Sanlam Essential Med by Afrocentric has the worst customer service no one is willing to help you
I told the advisor to not add the dependants until I tell him to do so but he he captured them and I've been calling Sanlam and sent emails they are not will to help me and the policy is not even active yet so i feel like they are waiting for Friday so they can deduct my money. I'm now frustrated because I'm not getting any help and I'm wondering whats gonna happen when i have issues with this medical. I just want to cancel it now but I'm not being helped.
0
Replies (0)PL
Precious Lamar-Reed
1 reviews | Active since Jan 2020
15 Sept 2025, 21:08
****mers
Worst experience ever, Prior to me giving birth I contacted the medical aid to enquire about how I can go about the challenge I was facing because I was meant to deliver at netcare and netcare was not accepting my medical aid,I was advised by a consultant at essential med that I can pay cash and then later claim from the medical aid and also informed me about the documents I would have to submit. I gave birth and I made sure to submit all the invoices required (aswell as quotations prior to my delivery). I spent a total of R40 000 on my delivery and I understood the medical aid will pay out a maximum of R31 800 as that was what I was covered for . To my surprise on the 28th of July I received R13 329 from the medical aid of which I called to enquire why that was and I was told there has been an error on their side and they were going to fix it,the operator assisting me was failing to give me answers as to when in this will be fixed(two weeks later),he than transferred me to a lady named Zelda whom I tried to reach out to on the 25th of August who refused to take my call and told the operator to inform me that she’s busy with my case and will correspond with me via email and till today she hasn’t gotten back to me . I have no idea at the moment what’s being done in order to fix my issue no answers are being provided and on my side I have submitted all the information required of me,it is very clear that there is an internal **** going on ensuring that we do not get our refund. Using this medical aid is a waste of money I would not advise
Helpful (0)
|Replies (0)PL
Precious Lamar-Reed
1 reviews | Active since Jan 2020
15 Sept 2025, 21:08
****mers
Worst experience ever, Prior to me giving birth I contacted the medical aid to enquire about how I can go about the challenge I was facing because I was meant to deliver at netcare and netcare was not accepting my medical aid,I was advised by a consultant at essential med that I can pay cash and then later claim from the medical aid and also informed me about the documents I would have to submit. I gave birth and I made sure to submit all the invoices required (aswell as quotations prior to my delivery). I spent a total of R40 000 on my delivery and I understood the medical aid will pay out a maximum of R31 800 as that was what I was covered for . To my surprise on the 28th of July I received R13 329 from the medical aid of which I called to enquire why that was and I was told there has been an error on their side and they were going to fix it,the operator assisting me was failing to give me answers as to when in this will be fixed(two weeks later),he than transferred me to a lady named Zelda whom I tried to reach out to on the 25th of August who refused to take my call and told the operator to inform me that she’s busy with my case and will correspond with me via email and till today she hasn’t gotten back to me . I have no idea at the moment what’s being done in order to fix my issue no answers are being provided and on my side I have submitted all the information required of me,it is very clear that there is an internal **** going on ensuring that we do not get our refund. Using this medical aid is a waste of money I would not advise
0
Replies (0)TK
Thohida K
1 reviews | Active since Jan 2020
24 Jul 2025, 10:49
Bad Service
Hello. Phoned Customer service and requested a call back explaining I had 1 minute remaining. I waited for a bit the called back. Spoke to a rude gentleman by the name of Cyril. He rudely told me I told him I had 1 minute remaining but I spoke for 2 minutes. I had obviously put in more airtime while waiting for a call back. When they want business then 5 people will call you on the same day. Why have a call back system when you don't want to return call.
Helpful (0)
|Replies (0)TK
Thohida K
1 reviews | Active since Jan 2020
24 Jul 2025, 10:49
Bad Service
Hello. Phoned Customer service and requested a call back explaining I had 1 minute remaining. I waited for a bit the called back. Spoke to a rude gentleman by the name of Cyril. He rudely told me I told him I had 1 minute remaining but I spoke for 2 minutes. I had obviously put in more airtime while waiting for a call back. When they want business then 5 people will call you on the same day. Why have a call back system when you don't want to return call.
0
Replies (0)sG
shanti G
1 reviews | Active since Jan 2020
9 Jul 2025, 14:11
PATHETHIC SERVICES
terrible - no customer service. they do not answer the telephones. i waited 15 minutes had to cut the call and redial waiting for chronic confirmatin for 3 days no one replies to the emails sent
Helpful (0)
|Replies (0)PD
Patricia D
1 reviews | Active since Jan 2020
17 May 2025, 17:23
Thank you to Essential Med and staff
On the 12th April 2025 at bout 4am I was rushed by ambulance to the Alberton Netcare hospital. I was in constant communication with Neo and Mirriam to get hospital authorization and payment in advance for my stay. Neo and Mirriam went the extra mile for me to get proof of payment before I was admitted. I'm very grateful for them and for Essential Med for giving me peace of mind in my time of need
Helpful (0)
|Replies (0)PD
Patricia D
1 reviews | Active since Jan 2020
17 May 2025, 17:23
Thank you to Essential Med and staff
On the 12th April 2025 at bout 4am I was rushed by ambulance to the Alberton Netcare hospital. I was in constant communication with Neo and Mirriam to get hospital authorization and payment in advance for my stay. Neo and Mirriam went the extra mile for me to get proof of payment before I was admitted. I'm very grateful for them and for Essential Med for giving me peace of mind in my time of need
0
Replies (0)JN
Janeline Noble-Hite
1 reviews | Active since Jan 2020
9 May 2025, 07:01
Essential med absolutely pathetic
This is very embarrassing I made payment on 02 May 2025 , I sent proof of payment it's already 9 May 2025 I am at the doctor's office and was told that my policy is cancelled! This is so frustrating! 😡 Please check your emails and update my medical 😡😡😡 EssentialMED - E163500-urgent please update payment. I have never been so embarrassed now the doctors must wait for you to change the status till Monday from suspended to activate this is unbelievable. I need you to escalate this immediately contact doctor on :0219750449- Rozaan at Dr Rabie 9 Athens if this is not resolved I will take legal action
Helpful (0)
|Replies (0)JN
Janeline Noble-Hite
1 reviews | Active since Jan 2020
9 May 2025, 07:01
Essential med absolutely pathetic
This is very embarrassing I made payment on 02 May 2025 , I sent proof of payment it's already 9 May 2025 I am at the doctor's office and was told that my policy is cancelled! This is so frustrating! 😡 Please check your emails and update my medical 😡😡😡 EssentialMED - E163500-urgent please update payment. I have never been so embarrassed now the doctors must wait for you to change the status till Monday from suspended to activate this is unbelievable. I need you to escalate this immediately contact doctor on :0219750449- Rozaan at Dr Rabie 9 Athens if this is not resolved I will take legal action
0
Replies (0)