EssentialMED
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Thabo T
1 reviews | Active since Member
09 Apr 2026, 15:51
DAYLIGHT ******* 1 MONTH WAITING PERIOD JANUARY TO MARCH?
I've never ever had a problem with Essential-Med since I joined in 2023 but right now after 3yrs I'm going crazy
I registered my new born in January and I was notified that the debit order for February 2026 couldn't be processed then I made the payment directly into your bank account whereby the 1 month waiting period was from 1 February to 28 February which means I'm in the clean record of waiting period and full payment.
Now I'm receiving a remittance that the doctor was not paid due to 1 month waiting period and if I recall correctly this is a prepaid for March 2026 after waiting a full month of February.
Please fix that please you can assess and treat me as your valued client please unless you're playing the Discovery Med I left them for such stunts. Please don't make me victim please.
Helpful (0)
Replies (5)0
Replies (5)EssentialMED's replyOfficial
10 Apr 2026, 10:41Good day Thabo T,
Thank you for your feedback. We are sorry for any inconvenience experienced.
Please note that cover is subject to payment being received in advance, and in this case, the dependent was activated from 01 March and waiting periods apply from this date.
Kind regards,
EssentialMED Team
Thank you for your feedback. We are sorry for any inconvenience experienced.
Please note that cover is subject to payment being received in advance, and in this case, the dependent was activated from 01 March and waiting periods apply from this date.
Kind regards,
EssentialMED Team
Best regards,
EssentialMED's reply10 Apr 2026, 10:41
Official
Good day Thabo T,
Thank you for your feedback. We are sorry for any inconvenience experienced.
Please note that cover is subject to payment being received in advance, and in this case, the dependent was activated from 01 March and waiting periods apply from this date.
Kind regards,
EssentialMED Team
Thank you for your feedback. We are sorry for any inconvenience experienced.
Please note that cover is subject to payment being received in advance, and in this case, the dependent was activated from 01 March and waiting periods apply from this date.
Kind regards,
EssentialMED Team
Best regards,
TT
Thabo T's updateReviewer Update
10 Apr 2026, 16:15Is my complaint not clear that the paymen was paid for starting of March? even the new amendment policy/contract is very clear that the new amendmen is 1 March 2026 and you don't have any excuses to reject the payment!!!!!!! Even a blind person can what the motive is if you don't mind you can refund me the premium of R2094 so I can pay the doctor directly
TT
Thabo T's update10 Apr 2026, 16:15
Reviewer Update
Is my complaint not clear that the paymen was paid for starting of March? even the new amendment policy/contract is very clear that the new amendmen is 1 March 2026 and you don't have any excuses to reject the payment!!!!!!! Even a blind person can what the motive is if you don't mind you can refund me the premium of R2094 so I can pay the doctor directly
TT
Thabo T's updateReviewer Update
17 Apr 2026, 01:38Just let me know when am I going to be refunded or maybe when are you going to pay thee service provider.
Remember your statement clearly said this is not an outstanding EFT and is not counted in R2094.00
You have only 2 options please respond ASAP.
Remember your statement clearly said this is not an outstanding EFT and is not counted in R2094.00
You have only 2 options please respond ASAP.
TT
Thabo T's update17 Apr 2026, 01:38
Reviewer Update
Just let me know when am I going to be refunded or maybe when are you going to pay thee service provider.
Remember your statement clearly said this is not an outstanding EFT and is not counted in R2094.00
You have only 2 options please respond ASAP.
Remember your statement clearly said this is not an outstanding EFT and is not counted in R2094.00
You have only 2 options please respond ASAP.
TT
Thabo T's updateReviewer Update
17 Apr 2026, 07:19No need to explain on the call I'm not an illiterate please please please you already explained by typing!!! Just let me know are you going to refund me or pay Dr Conradie?
I can't pay both Dr Conradie and Essential-Med.
So what is your solution?
I can't pay both Dr Conradie and Essential-Med.
So what is your solution?
TT
Thabo T's update17 Apr 2026, 07:19
Reviewer Update
No need to explain on the call I'm not an illiterate please please please you already explained by typing!!! Just let me know are you going to refund me or pay Dr Conradie?
I can't pay both Dr Conradie and Essential-Med.
So what is your solution?
I can't pay both Dr Conradie and Essential-Med.
So what is your solution?
EssentialMED's replyOfficial
17 Apr 2026, 09:23Please note that on more than one occasion, one of our consultants attempted to contact you telephonically without success. Communication was also attempted via email, as we are actively trying to assist you with your query.
Kindly note that HelloPeter is a public platform, and due to POPIA regulations, we are unable to share or discuss personal or policy-specific information here.
We kindly request that you respond to our email or provide us with a suitable contact time so that we can assist you further.
Kind regards,
EssentialMED Team
Kindly note that HelloPeter is a public platform, and due to POPIA regulations, we are unable to share or discuss personal or policy-specific information here.
We kindly request that you respond to our email or provide us with a suitable contact time so that we can assist you further.
Kind regards,
EssentialMED Team
Best regards,
EssentialMED's reply17 Apr 2026, 09:23
Official
Please note that on more than one occasion, one of our consultants attempted to contact you telephonically without success. Communication was also attempted via email, as we are actively trying to assist you with your query.
Kindly note that HelloPeter is a public platform, and due to POPIA regulations, we are unable to share or discuss personal or policy-specific information here.
We kindly request that you respond to our email or provide us with a suitable contact time so that we can assist you further.
Kind regards,
EssentialMED Team
Kindly note that HelloPeter is a public platform, and due to POPIA regulations, we are unable to share or discuss personal or policy-specific information here.
We kindly request that you respond to our email or provide us with a suitable contact time so that we can assist you further.
Kind regards,
EssentialMED Team
Best regards,