I mean.....Really???

WOW Union Motors. I would like to ask what level of education is required to be a parts salesman. I contacted Union Motors Parts on Tuesday to ask for VIN specific parts. After answering the phone the salesman asked me to hold, he then started a conversation with one of his colleagues, all i could here was noise and laughing in the background, after 3 mins he said 'what do you need' So, It took 3 attempts to give him the vin VIN number, I did this phonetically, he didnt understand D for Dog!!! Then he advised me that the parts are not available, 6 weeks order from Japan, so i said 'ok, thats fine', can you email me a quotation (He didnt seem very happy to do this, like i was wasting his time!! So I started to give my email address, which he miss heard twice, and the classic was when I said @ he answered...'Sorry? at?' I mean really, he thought @ in and email address was AT. I asked for his name, of which is when he put the phone down. Needless to say, the quotation never arrived. BTW I found the parts elsewhere, Thank you.