UM
Union Motors Lowveld
Unclaimed Business
UM
Union Motors Lowveld
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
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Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sharon M
1 reviews | Active since Jan 2020
21 Nov 2021, 11:44
I mean.....Really???
WOW Union Motors. I would like to ask what level of education is required to be a parts salesman. I contacted Union Motors Parts on Tuesday to ask for VIN specific parts. After answering the phone the salesman asked me to hold, he then started a conversation with one of his colleagues, all i could here was noise and laughing in the background, after 3 mins he said 'what do you need' So, It took 3 attempts to give him the vin VIN number, I did this phonetically, he didnt understand D for Dog!!! Then he advised me that the parts are not available, 6 weeks order from Japan, so i said 'ok, thats fine', can you email me a quotation (He didnt seem very happy to do this, like i was wasting his time!! So I started to give my email address, which he miss heard twice, and the classic was when I said @ he answered...'Sorry? at?' I mean really, he thought @ in and email address was AT. I asked for his name, of which is when he put the phone down. Needless to say, the quotation never arrived. BTW I found the parts elsewhere, Thank you.
Helpful (0)
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Sharon M
1 reviews | Active since Jan 2020
21 Nov 2021, 11:44
I mean.....Really???
WOW Union Motors. I would like to ask what level of education is required to be a parts salesman. I contacted Union Motors Parts on Tuesday to ask for VIN specific parts. After answering the phone the salesman asked me to hold, he then started a conversation with one of his colleagues, all i could here was noise and laughing in the background, after 3 mins he said 'what do you need' So, It took 3 attempts to give him the vin VIN number, I did this phonetically, he didnt understand D for Dog!!! Then he advised me that the parts are not available, 6 weeks order from Japan, so i said 'ok, thats fine', can you email me a quotation (He didnt seem very happy to do this, like i was wasting his time!! So I started to give my email address, which he miss heard twice, and the classic was when I said @ he answered...'Sorry? at?' I mean really, he thought @ in and email address was AT. I asked for his name, of which is when he put the phone down. Needless to say, the quotation never arrived. BTW I found the parts elsewhere, Thank you.
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Replies (0)sA
saadi A
1 reviews | Active since Jan 2020
21 Aug 2019, 18:01
LOW COST 0632020937 ******** CLINIC IN POTCHEFSTROOM
WHATSAPP DR AMINA +27632020937 WOMENS CLINICS WE DO FROM ONE WEEK TO FIVE MONTHS WE USE APPROVED**FROM SOUTH AFRICAN MEDICAL CENTER TESTED AND TRUSTED SAFE AND PAIN FREE NO SIDE EFFECTS WE DO CLEANING AFTER 100% GUARANTEED SAME DAY SERVICE FOR HOME USE SERVICE,WE HAVE FOR SALE COUNTRY WIDE AND DELIVERY SERVICE OR POST SERVICE EVERY THING IS POSSIBLE JUST TRY ME, YOU WILL NOT REGRET ,WOMEN’S CLINIC, CALL DR AMINA 0632020937 PLZ,
Helpful (0)
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saadi A
1 reviews | Active since Jan 2020
21 Aug 2019, 18:01
LOW COST 0632020937 ******** CLINIC IN POTCHEFSTROOM
WHATSAPP DR AMINA +27632020937 WOMENS CLINICS WE DO FROM ONE WEEK TO FIVE MONTHS WE USE APPROVED**FROM SOUTH AFRICAN MEDICAL CENTER TESTED AND TRUSTED SAFE AND PAIN FREE NO SIDE EFFECTS WE DO CLEANING AFTER 100% GUARANTEED SAME DAY SERVICE FOR HOME USE SERVICE,WE HAVE FOR SALE COUNTRY WIDE AND DELIVERY SERVICE OR POST SERVICE EVERY THING IS POSSIBLE JUST TRY ME, YOU WILL NOT REGRET ,WOMEN’S CLINIC, CALL DR AMINA 0632020937 PLZ,
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Replies (0)NS
Nozibusiso S
1 reviews | Active since Jan 2020
17 Apr 2018, 14:14
Jeep Renegade
I purchased a Jeep Renegade in Nelspruit. Ever since i bought the car it has been giving me problems such that at some point it was at the Jeep Garage for more than two weeks. There are days when it will not start. I therefore took it back to the Garage for a refund of my deposit and the Sales people sent me from pillar to post. Eventually they acted as if i wanted to trade in the car and told me that there is a shortfall which i must pay. My issue is that my rights as a customer/ consumer have been violated in that i was sold a faulty car. Secondly last week when i went to the Garage to give it back, they acted as if they understand and were taking the car back. All of a sudden i was told of a shortfall that i will need to pay. How can i be punished for being sold a faulty car? My biggest mistake was when the car spend more than two weeks at Jeep and i still kept it. I do not want this car back it is risky and once the warranty falls away i Will be obliged to fix the car from my own pocket.
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Nozibusiso S
1 reviews | Active since Jan 2020
17 Apr 2018, 14:14
Jeep Renegade
I purchased a Jeep Renegade in Nelspruit. Ever since i bought the car it has been giving me problems such that at some point it was at the Jeep Garage for more than two weeks. There are days when it will not start. I therefore took it back to the Garage for a refund of my deposit and the Sales people sent me from pillar to post. Eventually they acted as if i wanted to trade in the car and told me that there is a shortfall which i must pay. My issue is that my rights as a customer/ consumer have been violated in that i was sold a faulty car. Secondly last week when i went to the Garage to give it back, they acted as if they understand and were taking the car back. All of a sudden i was told of a shortfall that i will need to pay. How can i be punished for being sold a faulty car? My biggest mistake was when the car spend more than two weeks at Jeep and i still kept it. I do not want this car back it is risky and once the warranty falls away i Will be obliged to fix the car from my own pocket.
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Replies (0)EB
Elsabe B
1 reviews | Active since Jan 2020
8 Mar 2018, 15:59
Complaint after sale seevice Union Motors Nelspt
We took our Grand Cherokee Jeep for the 120 000 km service 3 weeks ago. The car came back with the engin light burning and the aircon not working. We reported immediately and they did not have a courtesy vechile as I am an estate agent and have no other car . They promised to call the moment a car is available. Two weeks later NO feedback. We went there on the 7th of March 2018 and my husband sat there from 7h30 until about 15h00 ,for them to sort the problems out to leave there and NOTHING was fixed. We had to make another appointment after I called Natasha who is the apparently the service manager. We took out a full maintenance plan with them when we bought this car from them on their advice. Apparently when we went there this afternoon 8 March 2018 after NO feedback today as a part has to be ordered and paid by Avis and nothing happened and they claim they waiting for Avis now for 3 days to approve. Avis want them to take out the part take pictures send to them and WE MUST PAY THE LABOUR!!!!!!! Apparently Avis cannot see pictures clearly. Now my question!!! Your car go in with NO problems and come back like that!!! We asked who is following this up with Avis, my daughter is having a baby an my mom is turning 80 we leaving tomorrow 9 March as we told them 3 weeks ago!!!!! They were quick to sell this Avis maintenance plan but now sitting back and they knew the urgency of our situation and waiting and waiting!!!!! We were told stay away from Union Motors Nelspruit because of the horrible after sale service and this is worst anybody could ever warn you about. Natasha do not take calls always in a meeting and this afternoon I asked to see her and people like Hlubi Sunduza have to deal with this and my biggest compliments to that young lady with her patience with my anger and being upset beyond repair and her superiour Natasha cannot face us!!!!!! Eventually Len from who we bought the Avis plan came as I want to know WHO is going to sort this out with Avis???? Len walked the extra mile as well and organised us another vechile that this can be fixed between Avis and Union Motors. It is the worst ever service except Len and Hlubi I have EVER EVER reeived.from a car dealer. The just 'don't care attitude' and the fact that nobody take responsibility and sort problems out that they can have happy satisfied clients!!! Is this not what after sales service is suppose to be. In this week one of our clients told us her son also bought a jeep at Union Motors Nelspruit and was so happy with the car but decided to sell JUST BECAUSE OF UNION MOTORS Ne ELSPRUIT WORST AFTER SALE SERVICE. Elsabe Bam **********
Helpful (0)
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Elsabe B
1 reviews | Active since Jan 2020
8 Mar 2018, 15:59
Complaint after sale seevice Union Motors Nelspt
We took our Grand Cherokee Jeep for the 120 000 km service 3 weeks ago. The car came back with the engin light burning and the aircon not working. We reported immediately and they did not have a courtesy vechile as I am an estate agent and have no other car . They promised to call the moment a car is available. Two weeks later NO feedback. We went there on the 7th of March 2018 and my husband sat there from 7h30 until about 15h00 ,for them to sort the problems out to leave there and NOTHING was fixed. We had to make another appointment after I called Natasha who is the apparently the service manager. We took out a full maintenance plan with them when we bought this car from them on their advice. Apparently when we went there this afternoon 8 March 2018 after NO feedback today as a part has to be ordered and paid by Avis and nothing happened and they claim they waiting for Avis now for 3 days to approve. Avis want them to take out the part take pictures send to them and WE MUST PAY THE LABOUR!!!!!!! Apparently Avis cannot see pictures clearly. Now my question!!! Your car go in with NO problems and come back like that!!! We asked who is following this up with Avis, my daughter is having a baby an my mom is turning 80 we leaving tomorrow 9 March as we told them 3 weeks ago!!!!! They were quick to sell this Avis maintenance plan but now sitting back and they knew the urgency of our situation and waiting and waiting!!!!! We were told stay away from Union Motors Nelspruit because of the horrible after sale service and this is worst anybody could ever warn you about. Natasha do not take calls always in a meeting and this afternoon I asked to see her and people like Hlubi Sunduza have to deal with this and my biggest compliments to that young lady with her patience with my anger and being upset beyond repair and her superiour Natasha cannot face us!!!!!! Eventually Len from who we bought the Avis plan came as I want to know WHO is going to sort this out with Avis???? Len walked the extra mile as well and organised us another vechile that this can be fixed between Avis and Union Motors. It is the worst ever service except Len and Hlubi I have EVER EVER reeived.from a car dealer. The just 'don't care attitude' and the fact that nobody take responsibility and sort problems out that they can have happy satisfied clients!!! Is this not what after sales service is suppose to be. In this week one of our clients told us her son also bought a jeep at Union Motors Nelspruit and was so happy with the car but decided to sell JUST BECAUSE OF UNION MOTORS Ne ELSPRUIT WORST AFTER SALE SERVICE. Elsabe Bam **********
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Replies (0)TN
Tielman N
1 reviews | Active since Jan 2020
4 Jan 2018, 09:43
Customer no priority
No service when booking online on 18/12/2017. Had to phone and confirm. Service wasn’t booked. Took in vehicle 7h40 on 3/1/2018. Only received call with quote at 13h51. Service completed at 15h50. Labour R3314-20? Car is making the same noise as before service. Phoned today to complain. Hold for 5 min with no answer. Not the first time this happened. Previous bad experience as well. I own 2 mercs - maybe time to change my beloved brand!
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Tielman N
1 reviews | Active since Jan 2020
4 Jan 2018, 09:43
Customer no priority
No service when booking online on 18/12/2017. Had to phone and confirm. Service wasn’t booked. Took in vehicle 7h40 on 3/1/2018. Only received call with quote at 13h51. Service completed at 15h50. Labour R3314-20? Car is making the same noise as before service. Phoned today to complain. Hold for 5 min with no answer. Not the first time this happened. Previous bad experience as well. I own 2 mercs - maybe time to change my beloved brand!
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Carina B
1 reviews | Active since Jan 2020
2 May 2017, 09:33
Worst Service Ever
<p>Trying to phone Fiat for a part quote. But the receptionist keep putting me through to the wrong department or I am holding the whole time on the phone for 20 minutes. This is not the first time I have received the worst service ever!!!!!!!!</p>
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Carina B
1 reviews | Active since Jan 2020
2 May 2017, 09:33
Worst Service Ever
<p>Trying to phone Fiat for a part quote. But the receptionist keep putting me through to the wrong department or I am holding the whole time on the phone for 20 minutes. This is not the first time I have received the worst service ever!!!!!!!!</p>
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Zelda D
1 reviews | Active since Jan 2020
14 Jan 2017, 13:49
Jeep SA my worst nightmare
<p>Whatever u do don't buy a grand Cherokee ever, jeep nelspruit technicians are the worst, we got stuck while on holiday in mpumalanga not our jeep was taken to union motors in nelspruit they made us pay around 30000 rand saying all is well, right after collecting the car it got stuck and they said they made a mistake, and they had to change the engine, and we have to pay 30% of the costs, around R90000, 2 days ago they brought the car back and now my husband is stuck because the is just not moving, I don't know what to do anymore..... I am frustrated, </p>
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Zelda D
1 reviews | Active since Jan 2020
14 Jan 2017, 13:49
Jeep SA my worst nightmare
<p>Whatever u do don't buy a grand Cherokee ever, jeep nelspruit technicians are the worst, we got stuck while on holiday in mpumalanga not our jeep was taken to union motors in nelspruit they made us pay around 30000 rand saying all is well, right after collecting the car it got stuck and they said they made a mistake, and they had to change the engine, and we have to pay 30% of the costs, around R90000, 2 days ago they brought the car back and now my husband is stuck because the is just not moving, I don't know what to do anymore..... I am frustrated, </p>
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Anonymous
1 reviews | Active since Jan 2020
28 Dec 2016, 19:06
The Worst Service Recieved
<p>I have a Cla ********** model still under maintenance and the headlight requires a control unit. I have waited a week now for the unit to arrive and literally everyday was told the next day.</p> <p>I have now missed a day of mulu vacation after strictly asking for the car to be ready and was promised completion </p> <p>I even escalated the matter to MBSA who clearly could not assist even with a loan car whilst mine is in</p> <p>the service you expect from an elite brand is beyond my understanding</p> <p>As a note this has not been the first time one has to wait like this</p> <p>this has happened on more than one ocaasion </p>
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Anonymous
1 reviews | Active since Jan 2020
28 Dec 2016, 19:06
The Worst Service Recieved
<p>I have a Cla ********** model still under maintenance and the headlight requires a control unit. I have waited a week now for the unit to arrive and literally everyday was told the next day.</p> <p>I have now missed a day of mulu vacation after strictly asking for the car to be ready and was promised completion </p> <p>I even escalated the matter to MBSA who clearly could not assist even with a loan car whilst mine is in</p> <p>the service you expect from an elite brand is beyond my understanding</p> <p>As a note this has not been the first time one has to wait like this</p> <p>this has happened on more than one ocaasion </p>
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