Active since Dec 2016
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2 reviews28 months ago
Dstv riding customs on billing
First and foremost your call centre is one of the worst that can be contacted. Absolute disgust. I had to call 5 times to actually get a response. I’m disgusted as to the how Multi choice over chargers customers in a months billing cycle. I was told that one pays for services upfront for 30 days. My payments are made on the 1st of every month, and I’m still charged pro rata for 6 days. This is not just against ICASA REGULATIONS but also against the CPA ACT. I will be pursing this further to prove your call centre my point. In fact all customers should be getting a refund from Multichoice for this. Hidden billing. It’s a scandal…..
128 replies
113 months ago
The Worst Service Recieved
<p>I have a Cla ********** model still under maintenance and the headlight requires a control unit. I have waited a week now for the unit to arrive and literally everyday was told the next day.</p> <p>I have now missed a day of mulu vacation after strictly asking for the car to be ready and was promised completion </p> <p>I even escalated the matter to MBSA who clearly could not assist even with a loan car whilst mine is in</p> <p>the service you expect from an elite brand is beyond my understanding</p> <p>As a note this has not been the first time one has to wait like this</p> <p>this has happened on more than one ocaasion </p>
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