My Breakdown

I am writing this email to express my disappointment in the services I have received from your organization and please accept this as a formal complaint. I have tried to call to speak to you but was told that you will not be “arguing with anyone over the phone” and this is according to your receptionist. I, however, did not call to argue but to get clarity as I feel that speaking over text messages has failed and that only verbal conversations will put an end to this back and forth. I was a tent and had been staying on your premises from 2015 to October 2023. Unfortunately, that agreement has come to a sudden end after my vehicle was ****** ON YOUR PREMISES. As far as I am concerned, as a tenant, and now I’m speaking in general terms, safety and security are the responsibility of the landlord, in this case YOU. You have failed to provide me with the necessary safety and security because how can an entire vehicle go missing from YOUR premises? I know that the crime rate is high in this country, and anyone can be a victim at any given time but when has a mere lock on a gate stopped *******? And during my whole ordeal, all you could provide me with is a “sorry”? Sorry won’t turn back the hands of time. What has your organization done to help me? Was this reported to the police on your end or were investigations conducted? To make it worse, due to my unfortunate incident, you still deducted money from my deposit. In this tough economy and how I experienced such a financial holdback, you still withheld a portion of my deposit? I feel as if your organization did not sympathize with me one bit. The Rental Housing Act states that the landlord offers tenants a property that is reasonably fit for the purpose that it was let out for and that it is also habitable. However, are they also responsible for providing security measures such as burglar bars, security gates, and alarms to their tenants? Was it wrong of me to assume that safety and security were your responsibility? Why did it take such a huge incident to happen for you to install alarms on the premises? After the installation of the alarm, why wasn’t everyone given access to the alarm besides two families? I would also like to know was the insert included. I have also asked the agent that I have been in contact with for a breakdown of how you have concluded the amount that I received as a deposit. I am still awaiting feedback on that. Why do I have to bring this up all the time? What about the water and electricity I have purchased that was not used? I acknowledge that I moved out before the day that I had set, but were you still expecting me to stay in a place where I did not feel safe? Why was I not informed that should I move out before that date stipulated, there would be a penalty? Please do understand the frustration this has put on me, emotionally and financially. I feel that I was not treated fairly, and ****** of both my car and deposit. I am aware that the loss of my car has nothing to do with you but we asked many times to meet us and let us tell you guys about the place but never did and that we are asking for help you'll still be bad at it. I would appreciate a swift response to my questions.