Uniqon and IQ Asset management group ****

I purchased my first property unut 58 at IQ waitikiri in December 2019, managed by IQ Asset management group working together with the developers Uniqon. Within 6 months I had my first geyser defect. My geyser was not getting hot, I had to wait a while before someone came to look into it. Fast forward to 2021 I had my 2nd geyser defect, water was leaking from the roof passing 2 units above mine to finally land on my unit in ground level. I reported this to the care takers, Toni with the hopes that this would be covered by the insurance. Toni sent plumbers to fox the issue but then I was asked to pay for the labour including the repairs of the geyser as well as the water damage. I wanted to do my own assessment but it was way too late by then. I remember him telling me he would undo the work down omfor the repairs if I didnt pay him. So I did pay the care taker for a geyser burst I couldnt verify was from a geyser belonging to me and without any insurance cover as I was told the burst was a plumbing issue not a the actual geyser. Fast forward to May 2025, my geyser stopped working again. I reported it to Toni again and while I was at work, he allegedly sent a plumber to replace the thermometer and the heating element, and again charged me for the labour and the thermometer. After a debate about why this is not covered by insurance, I had my wife reach out to the insurance and confirmed that the claim would be covered but i'd have to pay excess which would amount to what i'd have to pay for the labour and geating element. Again, I paid Toni for an apparent geyser fault labour excess. A month later I got my levies statement which indicated I had to pay an extra R500 for a geyser burst at 1 of the other units. I queried this with IQ asset management, and they informed me that this was for my geyser burst which damaged that particular unit. I responded by explaining that I did not have a geyser burst, I had a heating issue snd I paid excess to have . They respinded by saying the geyser burst was not directly on my roof but on top of unit 66. I then questioned the validity of the information I was being given, when there was a leak directly on my roof I was made to pay, now there's a lead on another roof and they are askjng me to pay again. I asked them to investigate with the insurer whether these claims are valid or not. It turned out there's never been a claim for my unit since I bought the unit in 2019. The insurer sent a report of all the claims made, successful or not, since 2019 and my unit was not on the list. I had a lot of questions after that, who's leak did I pay for in 2021 of my geyser is not on my roof? Who did I pay the excess to for the heating issue? How did I know someone didnt sabotage the geyser just so they can make me pay to "fix" it? Why aren't any of my issues being submitted to the insure or recorded somewhere? Anyway I asked IQ asset management to refund me for the geyser leak after they confirmed my geyser is not on my building. They refused and said it doesnt matter where my geyser is and i'm liable to pay. This was the most insane response i've ever heard. Its like they agreed the geyser that leaked did not belong to me but I am the one nominated to pay for fixing it, while the other one was saying the geyser leak did belong to me but im not covered by insurance and since the work has already been done I have to pay them. I do suspect there may be ***** taking place. From the number of geyser burst claims that are taking place, or the out of pocket repairs because of a geyser repair that's not covered by the insurer, or the out of pocket repairs because the amount would equal the excess anyway, or the geyser that supposedly used to be on my roof when it burst but is now on the roof of unit 66 and burst again. Something is off, and no one is giving me answers to this madness.