SM
Samukelo M
Active since Mar 2016
7
Reviews
0
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Reviews
7 reviews9 months ago
Be careful with these guys..
Something does not add up with these guys.. and their responses are so poor and arrogant.. who threatens customers with legal action after asking them to investigate irregularities? But if thats how they treat complaints, so be it, just be careful who you deal with guys..
0 replies
9 months ago
Uniqon and IQ Asset management group ****
I purchased my first property unut 58 at IQ waitikiri in December 2019, managed by IQ Asset management group working together with the developers Uniqon. Within 6 months I had my first geyser defect. My geyser was not getting hot, I had to wait a while before someone came to look into it. Fast forward to 2021 I had my 2nd geyser defect, water was leaking from the roof passing 2 units above mine to finally land on my unit in ground level. I reported this to the care takers, Toni with the hopes that this would be covered by the insurance. Toni sent plumbers to fox the issue but then I was asked to pay for the labour including the repairs of the geyser as well as the water damage. I wanted to do my own assessment but it was way too late by then. I remember him telling me he would undo the work down omfor the repairs if I didnt pay him. So I did pay the care taker for a geyser burst I couldnt verify was from a geyser belonging to me and without any insurance cover as I was told the burst was a plumbing issue not a the actual geyser. Fast forward to May 2025, my geyser stopped working again. I reported it to Toni again and while I was at work, he allegedly sent a plumber to replace the thermometer and the heating element, and again charged me for the labour and the thermometer. After a debate about why this is not covered by insurance, I had my wife reach out to the insurance and confirmed that the claim would be covered but i'd have to pay excess which would amount to what i'd have to pay for the labour and geating element. Again, I paid Toni for an apparent geyser fault labour excess. A month later I got my levies statement which indicated I had to pay an extra R500 for a geyser burst at 1 of the other units. I queried this with IQ asset management, and they informed me that this was for my geyser burst which damaged that particular unit. I responded by explaining that I did not have a geyser burst, I had a heating issue snd I paid excess to have . They respinded by saying the geyser burst was not directly on my roof but on top of unit 66. I then questioned the validity of the information I was being given, when there was a leak directly on my roof I was made to pay, now there's a lead on another roof and they are askjng me to pay again. I asked them to investigate with the insurer whether these claims are valid or not. It turned out there's never been a claim for my unit since I bought the unit in 2019. The insurer sent a report of all the claims made, successful or not, since 2019 and my unit was not on the list. I had a lot of questions after that, who's leak did I pay for in 2021 of my geyser is not on my roof? Who did I pay the excess to for the heating issue? How did I know someone didnt sabotage the geyser just so they can make me pay to "fix" it? Why aren't any of my issues being submitted to the insure or recorded somewhere? Anyway I asked IQ asset management to refund me for the geyser leak after they confirmed my geyser is not on my building. They refused and said it doesnt matter where my geyser is and i'm liable to pay. This was the most insane response i've ever heard. Its like they agreed the geyser that leaked did not belong to me but I am the one nominated to pay for fixing it, while the other one was saying the geyser leak did belong to me but im not covered by insurance and since the work has already been done I have to pay them. I do suspect there may be ***** taking place. From the number of geyser burst claims that are taking place, or the out of pocket repairs because of a geyser repair that's not covered by the insurer, or the out of pocket repairs because the amount would equal the excess anyway, or the geyser that supposedly used to be on my roof when it burst but is now on the roof of unit 66 and burst again. Something is off, and no one is giving me answers to this madness.
212 replies
38 months ago
Dip clean pro's cost me my carpet
I hired Dip clean pros to clean my permanently fitted carpet. I asked if they'd be able quote me on it, they quoted me R700 for the lounge, passage and bedroom cleaning. When they got there, the carpet was perfectly fitted but after they were done cleaning they left it damaged. The carpets are now lifted and has humps all over. When I enquired about this the company representative was extremely rude and not willing to take accountability or even apologize. I told them that I am willing to pay for the cleaning but I just wanted them to acknowledge the damage. Instead of addressing the issue, the response was that my carpet is not new and that's why it lifted. I told them I have had the carpet cleaned before by a different company called squeeky clean and I have cleaned the spots myself but it has never lifted, this is the first time this carpet has lifted in the 2 years I have lived there. The response I got was that "maybe this was the time it needed to react after being cleaned 3 times", amongst other extremely rude and absolutely stupid responses. Now my frustration is not about the R700 which I was prepared to pay anyway after the job is done, but this unprofessional human being fails to understand that it will probably cost me 3 or 4 times to have the carpet repaired because of a damage that they did. It would have been water under the bridge if they showed some sort of remourse for not leaving the carpet in the same or similar condition it was in after cleaning. Instead i'm met with insults and very unprofessional responses. I'm a very unhappy customer and they just dont care. I am now left with a bumpy carpet that I have to fix out of my own pocket and this person has just left me hanging with no solution or apology, just arrogance.
0 replies
78 months ago
Talkom ripping me off!!!
I had puchased a **** ton of data from Telkom in October, So i wake up on 11/11/2019 and I could not connect saying im out of bundles. I go to the website to check my balances and my balance was still 11.41 GB anytime data expiring on 04/12/2019. I call the call center and spoke to Nosipho Luthuli who blatantly told me I dont have any data I need to buy more. After placing me on hold 4 times going back and forth she finally asks for a screenshot. I sent her the screenshot via email showing my data balance and she acknowledged my balance but still maintained that her system shows I dont have any data. I asked her who's at fault and she refused to answer. Giving me horrible service with her sighs because I wouldnt accept that she's telling me I dont have data when their website clearly said I have 11 gigs.. Do you know how much 11gigs is worth??? I feel like im being ripped off, being forced to purchase more data when I clearly still had plenty.. To top it off I ask to lay a complaint and she tells me they dont have a complaints peocess or department.
0 replies
96 months ago
When Telkom owes you they will give you a run around.
I took out a cellphone contract with Telkom Mobile in March 2016 for my 081 number, after some trouble with them and being misinformed about how much I need to pay to settle the contract, I finally paid over R5000 on the 3rd of April 2018. I later called them to follow up on whether they received the payment and they told me I over paid and the number had been deactivated and given to someone else (without informing me). I was advised I over paid by over R3000 and they will log the query so I can be refunded. I have been calling them almost every week and every time I call I hear a different story and a different amount. All call center agents begin the sentence with "I can see that we owe you but I don't see an inquiry on the reference number you gave to me, let me log one for you". 1 of the agents were extremely rude insisting that there is nothing that can be done but wait for the payment, that call took around an hour and got dropped when asking to speak to a supervisor. I have probably spoken to over 6 agents between April and today and they give me the same story. When I ask to speak to a supervisor I get told that he/she will call me back before close of business and I never hear back from them. When I ask to hold as they get a supervisor I get put on hold until the line is dropped. This has happened 3 times. I asked about theyr complaints process and I was given a supervisor's email address ********** and have never gotten a response since I sent the complaint on 23rd May 2018. On My last encounter with them, I spoke to an Agent by the name of Siyabonga from the Durban call center who said there is no inquiry logged for me, he put me on hold as I wait for a supervisor and the call dropped. I called again and spoke to an agent by the name of Thabang Mothaapo who said that Telkom actually owes me a total of over R8000 but will escalate to Tshepo Makgaka from Finance who will get his boss Jaco Strydom to approve the pay out and I should be paid "soon". I have tried to call them again this morning, the agent dropped the phone, and when I tried to call them back the phone keeps disconnecting. This has been going on for way too long and I have been very patient with them. 2 months is a very long time to assist a paying customer whom you owe. I need this sorted out so I can never be in contact with Telkom again and they will kiss my business goodbye after this.
53 replies
116 months ago
Terrible service From Telkom
<p>Telkom mobile keeps debiting incorrect amounts from my bank account consequently causing my other debit orders to bounce as they go off from the same bank account. This is not the 1st time happening, I believe I have made 3 calls to Telkom about the same issue previously. My August invoice for the month 01/07/2016 to 31/07/2016 was R1057.20 . I had R1100 in my bank account but the debit order did not go through for some reason. They kept quiet until my number got suspended. My September invoice for the month 01/08/2016 to 31/08/2016 was R1271.85 . on the 23rd of September I got a notification for R2000 debit order from Telkom and then on the 26th of September I got a notification for R465.40 . If I add up both amounts they add up to R2465.40 . My biggest issue is that I left enough funds in my bank account for all my debit orders to go through successfully. My car insurance, my tracker and everything else went through until Telkom took R140 more than what they are entitled to. As a result my debit order for my car bounced which is a huge inconvenience for me. I called Telkom this morning but my phone is blocked from calling them as they have suspended my number. I then called using someone else’s phone this morning 26/09/2016 and spoke to Noma who said there is nothing they can do as they have to wait for the funds to reflect 1st before they can do anything. I cannot stress enough the level of frustration they cause as I keep having to take time off my life to call them so they can fix such issues. If it is not incorrect data, they steal money from me, if it’s not that their internet is not working, if not that then I come across a call center agent who knows nothing about their products and services. I want out of my contract now and when I asked for options, Noma said she cant tell me what to do or not to do. Unbelievable.</p>
53 replies
123 months ago
Credit limit increase
When I applied for a card at sport scene, the form came pre-ticked for automatic increases. I asked for another form and they said they didn't have anymore left. I then asked them to remove it and they assured me that it had been removed. Initially the credit I had applied for was 4000 Rands and since then it has been increasing like nobody's business. I have spoken to a couple of agents over the phone and they assured me it wont increase anymore, I also spoke to someone at the sport scene store in sandton city and they told me the same thing. I just went to pay my account now only to find it has been increased again. I am now sitting with a balance of 8000 Rands and it says i can still buy for 5000 Rands. I just keep paying and to be honest its starting to feel like this will never end. I would like this account to be frozen until I am done paying it off. I would also like an explanation as to where my previous payments have been going. This is a rip off.
75 replies
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