AVOID UNITRANS TULISA PARK AND WILLIAMS HUNT RANDBURG RATHER SUPPORT FOREIGN NATIONALS IN WYNBERG

A few days a go I published an experience I have had with Unitrans Motors

VW Tulisa Park and WIlliam Hunt Randburg.

I must say in this current climate where business is so tough out there I would have expected a call from someone senior to attend to my grievance,

Rather I get called by the sales Manager who over the last week tries to convince me to sell the car back to them about R5k above trade value.

Questions I had.

When will your Dealer Principle Call me Who can I speak to from Head Office. I need my query to be resolved as I wanted to purchase a new car and the bank finance would not go through unless the current vehicle was settled. I am buying double insurance for a car I am not using and have not place in my garage for it which now means it must stand outside.

The car I wanted to purchase was a surprise for my wifes birthday coming up in September.

The Sales Manager whom I dealt with since about 2015 at another dealership assured me that he had a few buyers on the car around R129 000.

This would get my settlement done and they could make a small margin on the deal.

I was happy with that. Funny enough from Monday it became Tuesday and till today nothing has happened.

I then requested to speak to the Dealer Principle Neville from Unitrans. Wow from a customer experience and satisfaction point of view I would rate his level of arrogance so high as if I had to beg for this to be resolved. All he kept talking about was depreciation on use of motor vehicle and he kept speaking over me. Disgusting behavior from a DP who I would send for immediate Customer Service Training. CPA regulation state clearly customers are to be made aware of any accident history on the car. As a client I was only notified of the slight spray work on the left hand side door and scuff marks that needed to be repaired.

I said fair enough however I had an offer of R106 400 from Inspectar Cars Gezina through the awesome service of Weelee so honor that agreement and lets call it a day.

He had an audience in the room with him and had me on loud speaker so rather decided to show me what a big man he could be disrespecting my intelligence and insulting me.

Funny enough my wife and a 3rd party heard the entire conversation. I calmed myself down and called back to set the tone in a better manner. I did come across a lot more hostile as my frustration got the better of me.

My strong suggestion do not ever purchase a car from Tulisa Park. Sales experience is brilliant, sell you the moon and the stars. After sales you become worse then a dog and let me tell you I love animals.

When I purchased the car there was some irregularities which Roshan singh tried to attend to. battery was faulty, (sorted) car was scratch on the left side, (still not fixed) Vehicle mats were of the poorest condition (promised new ones never received) Car was not serviced, it then got serviced at Tulisa park but I cannot find any history of this on system or in the book as a stamp so now the car does not have full serivce history. (Messaged Ricky for months to get this, to Date nothing has come forward) Computer box bracket broken ( had to cable tie it so it did not fall and break)

I Paid R105 000 plus on the road fees of R4900 and loaded R20 000 from my Passat.

Craziest part of it all I also paid R45 000 out of my credit card to settle my passat from Williams Hunt who bought it back from me for R230 000. I had purchased it for R320 000 2 years prior. When attempting to trade in I discovered It was in a full smash front and sides, Complete non disclosure.

I have all my email trails and pictures as well as as communication with the DPs, Offers from the buyers who rejected the cars after seen them.

I am absolutely disgusted by this.

I rather suggest purchasing a car from any other group of companies.

Please be extra careful. There are cheaper damaged cars in Alexandra and Wynberg which get disclosed to you on purchased. These are bought from salvage yards and repaired to make an honest living.