Unity
Claimed Business
AI Review Summary
Based on recent customer reviews, Unity Health receives overwhelmingly negative feedback centered on claims being rejected or unpaid, benefits being suspended due to debit order failures, and medications prescribed by network doctors not being on the formulary. Customers frequently report poor communication, unresolved queries, and feeling forced to pay out of pocket despite having insurance. Particularly concerning are cases involving sick children where authorisation was denied or delayed. Positive experiences highlight the online doctor service, prompt emergency responses, and fast claim refunds when the process works correctly.
Performance(last 12 months):
Ranked In Insurance
#49NPS Score
0Unlikely
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Unity
Based on recent customer reviews, Unity Health receives overwhelmingly negative feedback centered on claims being rejected or unpaid, benefits being suspended due to debit order failures, and medications prescribed by network doctors not being on the formulary. Customers frequently report poor communication, unresolved queries, and feeling forced to pay out of pocket despite having insurance. Particularly concerning are cases involving sick children where authorisation was denied or delayed. Positive experiences highlight the online doctor service, prompt emergency responses, and fast claim refunds when the process works correctly.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
Mariam
1 reviews | Active since Jan 2020
17 Mar 2026, 13:06
Phoned for my annual review with Unity insurance today, and was assisted by Mphume Thwala
Phoned for my annual review with Unity insurance today, and was assisted by Mphume Thwala. So efficient and friendly, Mphume helped me quickly and I was extremely happy with my new premium!
Helpful (0)
|Replies (0)M
Mariam
1 reviews | Active since Jan 2020
17 Mar 2026, 13:06
Phoned for my annual review with Unity insurance today, and was assisted by Mphume Thwala
Phoned for my annual review with Unity insurance today, and was assisted by Mphume Thwala. So efficient and friendly, Mphume helped me quickly and I was extremely happy with my new premium!
0
Replies (0)AM
Ayanda M
1 reviews | Active since Jan 2020
23 May 2025, 08:14
Unity Insurance Tyre & Rim Cover is a Total **** – Avoid at All Costs!
I’ve been a loyal customer of Unity Insurance (underwritten by Budget Insurance) since 2017, faithfully paying premiums for their Tyre and Rim Cover with the belief that I was securing peace of mind for the inevitable day I’d need to claim. That day finally came – and what followed was the most frustrating, disappointing, and frankly outrageous experience I’ve had with any insurer. After YEARS of paying into this policy – with regular premium increases – my very first claim and this insurance provided no meaningful support. Despite following all procedures, providing documentation, and doing everything by the book, Unity Insurance failed to deliver. This is not insurance. This is a cash grab disguised as cover. They are quick to take your money, but when it comes time to fulfill their end of the agreement, they vanish behind red tape and vague clauses. I’m writing this review to warn others: Do NOT waste your money on Unity Insurance’s Tyre and Rim Cover. It’s a **** – plain and simple. You are better off putting that money aside yourself. At least then, you’ll actually be able to use it when the time comes. Absolutely disgraceful.
Helpful (0)
|Replies (0)AM
Ayanda M
1 reviews | Active since Jan 2020
23 May 2025, 08:14
Unity Insurance Tyre & Rim Cover is a Total **** – Avoid at All Costs!
I’ve been a loyal customer of Unity Insurance (underwritten by Budget Insurance) since 2017, faithfully paying premiums for their Tyre and Rim Cover with the belief that I was securing peace of mind for the inevitable day I’d need to claim. That day finally came – and what followed was the most frustrating, disappointing, and frankly outrageous experience I’ve had with any insurer. After YEARS of paying into this policy – with regular premium increases – my very first claim and this insurance provided no meaningful support. Despite following all procedures, providing documentation, and doing everything by the book, Unity Insurance failed to deliver. This is not insurance. This is a cash grab disguised as cover. They are quick to take your money, but when it comes time to fulfill their end of the agreement, they vanish behind red tape and vague clauses. I’m writing this review to warn others: Do NOT waste your money on Unity Insurance’s Tyre and Rim Cover. It’s a **** – plain and simple. You are better off putting that money aside yourself. At least then, you’ll actually be able to use it when the time comes. Absolutely disgraceful.
0
Replies (0)VS
Virginia S
1 reviews | Active since Jan 2020
29 Feb 2024, 12:50
Unity Insurance owned by Budget Insurance run a Pyramid/Ponzi Scheme.
In 2018, after finishing building my house, I took out Building insurance with Unity Insurance. I have never claimed ever since. On Friday, 5 January 2024 around 17:00, a Flash Flood struck our suburb and affected some properties including tree branches. My property was not spared. The amount of rain that fell, caused my boundary wall to collapse. This wall is at the back of my property, where behind it is an open park. Behind this wall, some vagrants are living there. Numerous attempts by area security to remove them became fruitless. Furthermore, in October 2023, I had two attempt break-ins, where they cut my electric fence, but fortunately, my alarm and beams were working well. So you can imagine the trauma I felt when this wall came crashing down, eventually opening up to potential walk-ins by these ********s. I made arrangements with the area Armed Response for overnight security. The following morning (Saturday) I called Unity Insurance to log a claim. I was told they could not assist me because Agents only work on weekdays. I asked if there was any emergency assistance they could offer, but the answer remained NOTHING. So I told them I could not wait for Monday, if I can proceed to make arrangements they will reimburse me. They indicated they would make a note of that. To cut a long story short, I spent R65,000 to hire builders and security. Unity sent an assessor on 10 January (7 days later) and rejected my claim on 17 January. I am wondering what is the purpose of having insurance if it cannot assist you in the most dire moment of your life. They lack empathy and humanity. I have escalated this matter to the ombudsman. I had used my school money to pay for this wall. I need this money back. Rather have insurance that will help you out in time of need. Those small R300 premium savings are not worth it. Go for Santam and other established insurance for peace of mind. Unity and their owner Budget Insurance are a Pyramid/ Ponzi Scheme. Rob Peter to pay Paul business model.
Helpful (0)
|Replies (0)VS
Virginia S
1 reviews | Active since Jan 2020
29 Feb 2024, 12:50
Unity Insurance owned by Budget Insurance run a Pyramid/Ponzi Scheme.
In 2018, after finishing building my house, I took out Building insurance with Unity Insurance. I have never claimed ever since. On Friday, 5 January 2024 around 17:00, a Flash Flood struck our suburb and affected some properties including tree branches. My property was not spared. The amount of rain that fell, caused my boundary wall to collapse. This wall is at the back of my property, where behind it is an open park. Behind this wall, some vagrants are living there. Numerous attempts by area security to remove them became fruitless. Furthermore, in October 2023, I had two attempt break-ins, where they cut my electric fence, but fortunately, my alarm and beams were working well. So you can imagine the trauma I felt when this wall came crashing down, eventually opening up to potential walk-ins by these ********s. I made arrangements with the area Armed Response for overnight security. The following morning (Saturday) I called Unity Insurance to log a claim. I was told they could not assist me because Agents only work on weekdays. I asked if there was any emergency assistance they could offer, but the answer remained NOTHING. So I told them I could not wait for Monday, if I can proceed to make arrangements they will reimburse me. They indicated they would make a note of that. To cut a long story short, I spent R65,000 to hire builders and security. Unity sent an assessor on 10 January (7 days later) and rejected my claim on 17 January. I am wondering what is the purpose of having insurance if it cannot assist you in the most dire moment of your life. They lack empathy and humanity. I have escalated this matter to the ombudsman. I had used my school money to pay for this wall. I need this money back. Rather have insurance that will help you out in time of need. Those small R300 premium savings are not worth it. Go for Santam and other established insurance for peace of mind. Unity and their owner Budget Insurance are a Pyramid/ Ponzi Scheme. Rob Peter to pay Paul business model.
0
Replies (0)KC
Katleho C
1 reviews | Active since Jan 2020
5 Aug 2023, 11:17
Elixi health ****
Unity and Elixi health have not been paying the Dr for several consultations,now claim that he Dr is not on their list anymore without notification to myself as their client,outstanding amount is over R4k ,they are only willing to pay R300 only.they now taking me from pillar to post.Useless health medical insurance
Helpful (0)
|Replies (0)KC
Katleho C
1 reviews | Active since Jan 2020
5 Aug 2023, 11:17
Elixi health ****
Unity and Elixi health have not been paying the Dr for several consultations,now claim that he Dr is not on their list anymore without notification to myself as their client,outstanding amount is over R4k ,they are only willing to pay R300 only.they now taking me from pillar to post.Useless health medical insurance
0
Replies (0)A
YM
Yayo M
1 reviews | Active since Jan 2020
13 May 2023, 12:08
****mers
I made a request for label printing of my logo and was told different stories by the lady assisting me (Abigail). She kept on stalling the service delivery by keeping on making excuses about my design and then eventually told me I would be Refunded because for some reason they cannot print my logo. This was last year. I had to visit the shop again this year and she claimed to not have the money on her and promised to send via EFT about 2 months ago. She has since stopped responding to my texts and has not refunded me my money back. Terrible service. Safe to say I feel ****med.
Helpful (0)
|Replies (0)YM
Yayo M
1 reviews | Active since Jan 2020
13 May 2023, 12:08
****mers
I made a request for label printing of my logo and was told different stories by the lady assisting me (Abigail). She kept on stalling the service delivery by keeping on making excuses about my design and then eventually told me I would be Refunded because for some reason they cannot print my logo. This was last year. I had to visit the shop again this year and she claimed to not have the money on her and promised to send via EFT about 2 months ago. She has since stopped responding to my texts and has not refunded me my money back. Terrible service. Safe to say I feel ****med.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 May 2023, 10:51
Incorrect advertising.
Been attempting to sign up for the tyre and rim + scrwtch and dent combo cover at R199.00 from Unity as seen being advertised on their website however each time I am advised that they only have the cover at R299.00. Can somebody please call me and advise why the prices are different? I need the cover ASAP.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 May 2023, 10:51
Incorrect advertising.
Been attempting to sign up for the tyre and rim + scrwtch and dent combo cover at R199.00 from Unity as seen being advertised on their website however each time I am advised that they only have the cover at R299.00. Can somebody please call me and advise why the prices are different? I need the cover ASAP.
0
Replies (0)