Unresponsive Univa - unhelpful Takealot

I bought a Univa 199L Eco-friendly Myltimode chest freezer from Takealot on 8 Nov 2025 and it was delivered promptly on 14 Nov Dec. I wanted to send it back to takealot but Takealot only take returns within 30 days. The date of wanting to return the freezer was within the time frame to the day, however a message from Takealot site says that they do not take responsibility and that we would need to contact the supplier. I went onto the Univa site and set a message as they do not have contact numbers available. I to this date have not had a response! One would also think at least that if Takealot does not take resposibiliy that they give contact details on who can help. No electrican wants to open the machine as they say that that will affect the warrenty. Perhaps leaving this review will help and I get at least a response and have someone from Univa to send a technition to repair and assess the freezer.