UC
UNIVERSAL CALL CENTRE (UCC)
Claimed Business
UC
UNIVERSAL CALL CENTRE (UCC)
Claimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About UNIVERSAL CALL CENTRE (UCC)
UNIVERSAL CALL CENTRE (UCC) has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked UNIVERSAL CALL CENTRE (UCC) across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJ
Jilliand656
1 reviews | Active since Jan 2020
12 Aug 2025, 11:59
Useless Home Affairs call Centre. Disgusting nd Useless
I have called.. Voicemail says call back at 12.30...call back 12.35.i have been holding on a solid hour. My ID has been done 3 months ago.. They still haven't called or emailed to say my ID nd my daughters is ready... USELESS BEYOND BELIEF. From the TOP TO THE BOTTOM. Sies... Disgusting.. No words for your company. Sies.. Sies... Sies...
Helpful (0)
|Replies (0)J
Jilliand656
1 reviews | Active since Jan 2020
12 Aug 2025, 11:59
Useless Home Affairs call Centre. Disgusting nd Useless
I have called.. Voicemail says call back at 12.30...call back 12.35.i have been holding on a solid hour. My ID has been done 3 months ago.. They still haven't called or emailed to say my ID nd my daughters is ready... USELESS BEYOND BELIEF. From the TOP TO THE BOTTOM. Sies... Disgusting.. No words for your company. Sies.. Sies... Sies...
0
Replies (0)AK
Atish K
1 reviews | Active since Jan 2020
17 Jun 2025, 11:10
Pathetic service and company
3 weeks ago I contacted Old Mutual as I had a problem with my Samsung washing machine because I know that I have a one hour free call out. When I called the person on the other side told me that she would call me back after she gets a technician. After an hour I called back and she asked to verify my address which I did. She then told me that it was not the same and 1 month prior to this I changed my address as I moved house. Now I had clothes in the machine that needs to be washed as I need clothes for the following week. The lady from old mutual told me that she can only rectify the address on Monday so I had to call a technician and pay for the call out from my own pocket. On Monday I called in to ask why hasn't my address being changed and the lady says she's not sure so I contacted my broker Eunice from Universal Call Centre and asked her what was going on and she said that she would check and come back. The week passed and I asked for reimbur*****t for the monies I spent. On Friday a lady from finance calls me and says that she is going to pay but she needs an invoice, I told her that I sent it to my broker and then I asked if my address had being changed and she said I wasn't and she was going to sort it out. She never came back to me. I called my broker and asked what was going on with my address and she said that she will sort it out and will pay me on Monday. I was out of Durban on business and returned on Tuesday. I received an email stating that someone else was attending to my case. So I called my broker and asked her what was going on as I thought I was getting reimbursed on Monday, so I asked for her Manager who's name is Mohammed. He came on the line and said that my claim was rejected and I told him but I didn't put through a claim but a reimbur*****t and he said yes they can't reject a reimbur*****t. He said that they sent it to Swiftcare to handle the case. Then I had Razia from Finance call me and say that my debit didn't go off. I asked her why was my debit order going off on the 6th when I had monies debited on the 26th. She then told me that the account is messed up and will get back to me which she never did. I then tried calling Mohammed several times but to no avail so I sent a message to him to contact me and he asked the broker to call me. I asked the broker to speak to someone more senior and she gave me Ricky Soobramoney who is the broker manager. Ricky calls me and I had to tell everything again and he said that what Eunice and Mohammed has done is wrong and he will rectify it and I asked him for the recordings and he said ok. So he sends me a message saying he can't give me the recordings as they need to first investigate. So I called Ricky asking him what's going on and he said that the lady Razia didn't hear clearly and put in the wrong date and she made a mistake but I can't receive my reimbur*****t as my policy isn't paid. So I sent them a bank statement showing that my monies were debited. Now they refuse to take my calls and they tried debiting on the 6th and there wasn't any monies in the account and now I have to pay bank charges plus I have an unpaid debit with the bank. Please help
Helpful (0)
|Replies (0)AK
Atish K
1 reviews | Active since Jan 2020
17 Jun 2025, 11:10
Pathetic service and company
3 weeks ago I contacted Old Mutual as I had a problem with my Samsung washing machine because I know that I have a one hour free call out. When I called the person on the other side told me that she would call me back after she gets a technician. After an hour I called back and she asked to verify my address which I did. She then told me that it was not the same and 1 month prior to this I changed my address as I moved house. Now I had clothes in the machine that needs to be washed as I need clothes for the following week. The lady from old mutual told me that she can only rectify the address on Monday so I had to call a technician and pay for the call out from my own pocket. On Monday I called in to ask why hasn't my address being changed and the lady says she's not sure so I contacted my broker Eunice from Universal Call Centre and asked her what was going on and she said that she would check and come back. The week passed and I asked for reimbur*****t for the monies I spent. On Friday a lady from finance calls me and says that she is going to pay but she needs an invoice, I told her that I sent it to my broker and then I asked if my address had being changed and she said I wasn't and she was going to sort it out. She never came back to me. I called my broker and asked what was going on with my address and she said that she will sort it out and will pay me on Monday. I was out of Durban on business and returned on Tuesday. I received an email stating that someone else was attending to my case. So I called my broker and asked her what was going on as I thought I was getting reimbursed on Monday, so I asked for her Manager who's name is Mohammed. He came on the line and said that my claim was rejected and I told him but I didn't put through a claim but a reimbur*****t and he said yes they can't reject a reimbur*****t. He said that they sent it to Swiftcare to handle the case. Then I had Razia from Finance call me and say that my debit didn't go off. I asked her why was my debit order going off on the 6th when I had monies debited on the 26th. She then told me that the account is messed up and will get back to me which she never did. I then tried calling Mohammed several times but to no avail so I sent a message to him to contact me and he asked the broker to call me. I asked the broker to speak to someone more senior and she gave me Ricky Soobramoney who is the broker manager. Ricky calls me and I had to tell everything again and he said that what Eunice and Mohammed has done is wrong and he will rectify it and I asked him for the recordings and he said ok. So he sends me a message saying he can't give me the recordings as they need to first investigate. So I called Ricky asking him what's going on and he said that the lady Razia didn't hear clearly and put in the wrong date and she made a mistake but I can't receive my reimbur*****t as my policy isn't paid. So I sent them a bank statement showing that my monies were debited. Now they refuse to take my calls and they tried debiting on the 6th and there wasn't any monies in the account and now I have to pay bank charges plus I have an unpaid debit with the bank. Please help
0
Replies (0)AC
HN
Hlumisa N
1 reviews | Active since Jan 2020
18 Feb 2025, 19:57
****mer alert
Bruce Chetty the Director of this call centre owes me money . Promised to pay me on the 18 Feb . Contacted him and later blocked me . He owes me about R3300 but clearly not willing to pay me . I worked so hard for my money and he doesn’t deserve to work with big companies like CarTrack , fidelity , Old Mutual and Auto and General as he treats his employees like trash
Helpful (0)
|Replies (0)HN
Hlumisa N
1 reviews | Active since Jan 2020
18 Feb 2025, 19:57
****mer alert
Bruce Chetty the Director of this call centre owes me money . Promised to pay me on the 18 Feb . Contacted him and later blocked me . He owes me about R3300 but clearly not willing to pay me . I worked so hard for my money and he doesn’t deserve to work with big companies like CarTrack , fidelity , Old Mutual and Auto and General as he treats his employees like trash
0
Replies (0)RM
Russell M
1 reviews | Active since Jan 2020
12 Jun 2024, 14:16
Repeated calling despite opting out
Three times this week I have asked to be removed from your list , yet you continue to call me. As soon as I ask your operator for a supervisor they hang up and the issue is not resolved.
Helpful (0)
|Replies (0)AC
A C
1 reviews | Active since Jan 2020
17 Mar 2023, 12:15
POPIA Infringement -+ Theft of Details
Londiwe from your call center called me trying to sell me Car Tracker product Im specifically interested in where she got my number from (did you get my details from my current tracking company) I want feedback and I will follow up on this without end and report weekly as POPIA infringement
Helpful (0)
|Replies (0)AC
A C
1 reviews | Active since Jan 2020
17 Mar 2023, 12:15
POPIA Infringement -+ Theft of Details
Londiwe from your call center called me trying to sell me Car Tracker product Im specifically interested in where she got my number from (did you get my details from my current tracking company) I want feedback and I will follow up on this without end and report weekly as POPIA infringement
0
Replies (0)