Universal Healthcare Administrators
1.6|161 reviews
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Aadiela K
1 reviews | Active since Member
10 Feb 2026, 11:12
Pathetic service from Universal Healthcare/Massmart medical scheme
Following my complaint on Hello Peter last week, I was told by Universal that the query will be investigated and Il receive a feedback call on Monday 9th January. As expected, no call received from them. If an escalated query doesn't receive the attention it requires, then there is no hope for the competency of this administrator and medical scheme
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Replies (56)Universal Healthcare Administrators's replyOfficial
10 Feb 2026, 14:13Dear Aadiela
We sincerely apologise that you have not been provided feedback, we are looking into this a matter of urgency.
Kind regards, the Universal Healthcare customer experience team
We sincerely apologise that you have not been provided feedback, we are looking into this a matter of urgency.
Kind regards, the Universal Healthcare customer experience team
Best regards,
Universal Healthcare Administrators's reply10 Feb 2026, 14:13
Official
Dear Aadiela
We sincerely apologise that you have not been provided feedback, we are looking into this a matter of urgency.
Kind regards, the Universal Healthcare customer experience team
We sincerely apologise that you have not been provided feedback, we are looking into this a matter of urgency.
Kind regards, the Universal Healthcare customer experience team
Best regards,