Universal Pathology Laboratory
Claimed Business
Universal Pathology Laboratory
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Universal Pathology Laboratory
Universal Pathology Laboratory has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Universal Pathology Laboratory across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLP
Louisa P
1 reviews | Active since Jan 2020
27 Aug 2025, 05:28
Duplicate billing error not resolved
I did some blood work on the 2nd of June 2025. On the 11 August I received an sms saying that I owe them money. I checked the claim and discovered they charged me twice for one of the tests and of course my medical aid rejected the one duplicate. I emailed them on the 11 August and to date still no response. Their contact numbers do not work. Today again I received an sms to pay. UPL team please rectify your error and get back to me.
Helpful (0)
|Replies (0)LP
Louisa P
1 reviews | Active since Jan 2020
27 Aug 2025, 05:28
Duplicate billing error not resolved
I did some blood work on the 2nd of June 2025. On the 11 August I received an sms saying that I owe them money. I checked the claim and discovered they charged me twice for one of the tests and of course my medical aid rejected the one duplicate. I emailed them on the 11 August and to date still no response. Their contact numbers do not work. Today again I received an sms to pay. UPL team please rectify your error and get back to me.
0
Replies (0)YH
Yumna H
1 reviews | Active since Jan 2020
10 Aug 2025, 17:50
DO NOT USE THIS LAB
Very bad while taking bloods. Both my arms were blue both times I went. Area to take bloods was unhygienic. Spent lots of money going to a cardiologist based on their blood results. Only to find out their results were incorrect. DO Not use this lab. Ask your doctor to send you to a better pathologist. I should sue them as I spent more than R10k because of their diagnosis.
Helpful (0)
|Replies (0)YH
Yumna H
1 reviews | Active since Jan 2020
10 Aug 2025, 17:50
DO NOT USE THIS LAB
Very bad while taking bloods. Both my arms were blue both times I went. Area to take bloods was unhygienic. Spent lots of money going to a cardiologist based on their blood results. Only to find out their results were incorrect. DO Not use this lab. Ask your doctor to send you to a better pathologist. I should sue them as I spent more than R10k because of their diagnosis.
0
Replies (0)RH
Rajesh H
1 reviews | Active since Jan 2020
20 Nov 2023, 17:12
Useless results from useless people we trust for facts.
I am disgusted, my wife paid for blood tests for cancer and guess what, 1/3 results was positive for cancer. We was devastated. I had to pay an additional 12k to get a CT scan. These people just eat your money and don't give proper facts. Incompetance leads to Incompetency. Due to their ****ed up diagnoses we was put into to trauma. Their so called cancer was actually gauld stones. People should never just accept any results without getting a second option. I am going to sue for I competance.
Helpful (0)
|Replies (0)RH
Rajesh H
1 reviews | Active since Jan 2020
20 Nov 2023, 17:12
Useless results from useless people we trust for facts.
I am disgusted, my wife paid for blood tests for cancer and guess what, 1/3 results was positive for cancer. We was devastated. I had to pay an additional 12k to get a CT scan. These people just eat your money and don't give proper facts. Incompetance leads to Incompetency. Due to their ****ed up diagnoses we was put into to trauma. Their so called cancer was actually gauld stones. People should never just accept any results without getting a second option. I am going to sue for I competance.
0
Replies (0)AR
Arishna R
1 reviews | Active since Jan 2020
1 Feb 2023, 16:39
Disgusted customer
As a medical practitioner myself I am appalled at the service I have received from UPL. Firstly I was told to go take bloods above Dr J Govender’s office, and that they were lancet. So I got there at 8am on 27/1/23. I showed the phlebotomist Leah my forms, I told her I have some bloods that needs to be taken for my gynaecologist (with a lancet form), as well as bloods that needs to be taken for Sanlam for insurance purposes. She made a call and then assured me that she can do the bloods. She then proceeded to take 8 tubes of blood from me. Then she gave me glucose to drink, as I was for a pregnancy Glucose tolerance test. Then to my surprise she and another man who was her supervisor I think, told me that they cannot take the rest of my bloods there, that they need to go somewhere else, so I must drive to another branch to take the next 2 bloods for the glucose tolerance test. Furthermore they cannot fill in the form for the insurance, even though they already took the bloods. Then only they told me they are UPL NOT lancet! So being in my first trimester of pregnancy, having already been fasting, having already taken 8 tubes of blood, dizzy with a headache and nauseous, I had to drive to the other branch to meet Clive with all the blood she already took from me. Clive then gave me further bad news, that Leah did not tell me that UPL does not do genetic screening for Down syndrome etc! Then he told me to go to lancet with the bloods for the genetic screen plus the insurance after he completed the OGTT, which was a further 2 tubes. So then I had to drive to Lancet, where they threw away the 6 tubes that UPL sent me with. Lancet proceeded to take 6 more tubes of blood. In all I was poked 4 times and a total of 16 tubes was taken! I am extremely appalled at the lack of professionalism of your staff. Firstly the phlebotomist Leah should have introduced herself and which company she was working for. Having a lancet form , she should have told me that she is not working for lancet . Secondly she should have told me that UPL does not do genetic screenings, thus saving my time and the trouble of driving from place to place. Thirdly she should have told me that she would not be able to complete my glucose tolerance test as she was going to another site shortly. Fourthly she should have told me that she cannot do insurance bloods before taking it! A whole lot trauma and trouble would have been I would like to know how UPL would remedy this situation for having such incompetent staff and causing me so much trouble and putting my life at risk by making me drive from place to place while fasting and on a OGTT while pregnant.
Helpful (0)
|Replies (0)AR
Arishna R
1 reviews | Active since Jan 2020
1 Feb 2023, 16:39
Disgusted customer
As a medical practitioner myself I am appalled at the service I have received from UPL. Firstly I was told to go take bloods above Dr J Govender’s office, and that they were lancet. So I got there at 8am on 27/1/23. I showed the phlebotomist Leah my forms, I told her I have some bloods that needs to be taken for my gynaecologist (with a lancet form), as well as bloods that needs to be taken for Sanlam for insurance purposes. She made a call and then assured me that she can do the bloods. She then proceeded to take 8 tubes of blood from me. Then she gave me glucose to drink, as I was for a pregnancy Glucose tolerance test. Then to my surprise she and another man who was her supervisor I think, told me that they cannot take the rest of my bloods there, that they need to go somewhere else, so I must drive to another branch to take the next 2 bloods for the glucose tolerance test. Furthermore they cannot fill in the form for the insurance, even though they already took the bloods. Then only they told me they are UPL NOT lancet! So being in my first trimester of pregnancy, having already been fasting, having already taken 8 tubes of blood, dizzy with a headache and nauseous, I had to drive to the other branch to meet Clive with all the blood she already took from me. Clive then gave me further bad news, that Leah did not tell me that UPL does not do genetic screening for Down syndrome etc! Then he told me to go to lancet with the bloods for the genetic screen plus the insurance after he completed the OGTT, which was a further 2 tubes. So then I had to drive to Lancet, where they threw away the 6 tubes that UPL sent me with. Lancet proceeded to take 6 more tubes of blood. In all I was poked 4 times and a total of 16 tubes was taken! I am extremely appalled at the lack of professionalism of your staff. Firstly the phlebotomist Leah should have introduced herself and which company she was working for. Having a lancet form , she should have told me that she is not working for lancet . Secondly she should have told me that UPL does not do genetic screenings, thus saving my time and the trouble of driving from place to place. Thirdly she should have told me that she would not be able to complete my glucose tolerance test as she was going to another site shortly. Fourthly she should have told me that she cannot do insurance bloods before taking it! A whole lot trauma and trouble would have been I would like to know how UPL would remedy this situation for having such incompetent staff and causing me so much trouble and putting my life at risk by making me drive from place to place while fasting and on a OGTT while pregnant.
0
Replies (0)VM
Vuyokazi M
1 reviews | Active since Jan 2020
17 Dec 2021, 07:03
No show for UPL Durban
I'm so disappointed in the service or lack of that I have received from UPL in Prospectin. On the 15th I called in tho find out if they are working on the 16th of which they said they are and would start working from 8am, I was there on the 16th at 8am as I needed to take fasting bloods.....I was parked at the gate with the security guard trying to get someone to assist me and had to turn back after 45 minutes because no one was available to help and they weren't doing bleeds on that day. I left disappointed, called in and was told they'd be working Friday the 17th, I just left now AGAIN because today again they don't have anyone doing bleeds. Considering I've been driving from Umbilo just to go there I'm very disappointed.
Helpful (0)
|Replies (0)VM
Vuyokazi M
1 reviews | Active since Jan 2020
17 Dec 2021, 07:03
No show for UPL Durban
I'm so disappointed in the service or lack of that I have received from UPL in Prospectin. On the 15th I called in tho find out if they are working on the 16th of which they said they are and would start working from 8am, I was there on the 16th at 8am as I needed to take fasting bloods.....I was parked at the gate with the security guard trying to get someone to assist me and had to turn back after 45 minutes because no one was available to help and they weren't doing bleeds on that day. I left disappointed, called in and was told they'd be working Friday the 17th, I just left now AGAIN because today again they don't have anyone doing bleeds. Considering I've been driving from Umbilo just to go there I'm very disappointed.
0
Replies (0)