UJ refuses to assist alumnus with crucial documentation for SACE registration

I am writing this review out of complete desperation and frustration with the administrative services at the University of Johannesburg (UJ).

I am a graduate of UJ, having completed both a National Higher Certificate (240 credits) and a National Diploma (120 credits). For my registration with SACE (South African Council for Educators), I need to prove that my studies total 360 credits.

UJ holds the records confirming this, yet the Registrar's office refuses to issue a simple letter on university letterhead confirming this total. Instead, they are forcing me to pay an additional R688 to SAQA to verify documents that UJ already has in their possession.

This administrative bottleneck is preventing me from obtaining my professional educator certificate, directly hindering my career progression and livelihood. It is unacceptable for UJ to refuse to help its own alumni with documentation they hold, forcing unnecessary expenses on us.

I am pleading with UJ management to resolve this issue and provide the necessary verification letter immediately.