UO
University of Johannesburg
Unclaimed Business
UO
University of Johannesburg
Unclaimed Business
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, University of Johannesburg faces significant criticism regarding its administrative processes and customer service. Refund delays are a recurring frustration, with students and parents waiting months without resolution or communication. The call centre and email channels are frequently described as unresponsive, with calls disconnecting and emails going unanswered. Alumni also struggle to obtain transcripts and verification letters. Finance department errors around payments and account credits further compound dissatisfaction. Positive feedback highlights individual staff members who deliver exceptional, caring service, suggesting the issues are systemic rather than universal.
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Education & Training
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.6|13 Reviews
May '25 - Apr '26
5(8.3%)
4(0%)
3(0%)
2(0%)
1(91.7%)
5(8.3%)
4(0%)
3(0%)
2(0%)
1(91.7%)
Frequently Asked Questions About University of Johannesburg
Based on recent customer reviews, University of Johannesburg faces significant criticism regarding its administrative processes and customer service. Refund delays are a recurring frustration, with students and parents waiting months without resolution or communication. The call centre and email channels are frequently described as unresponsive, with calls disconnecting and emails going unanswered. Alumni also struggle to obtain transcripts and verification letters. Finance department errors around payments and account credits further compound dissatisfaction. Positive feedback highlights individual staff members who deliver exceptional, caring service, suggesting the issues are systemic rather than universal.
University of Johannesburg has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked University of Johannesburg across 232 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRG
Refentse G
1 reviews | Active since Jan 2020
23 Feb 2026, 07:23
Poor service
In January I app**** for a in contact course and made all the payments ( trust fund ) after a few days I saw my acceptance letter written that it was a distance learning program, so we went there and asked for a refund and I was informed that Sanlam should write an email requesting a refund and Sanlam did exactly that , when we went there we were told that refunds normal take 14 days but till today uj has not refunded my money/ Sanlam , uj does not give any updates regarding the refund and whatsoever
Helpful (0)
|Replies (0)RG
Refentse G
1 reviews | Active since Jan 2020
23 Feb 2026, 07:23
Poor service
In January I app**** for a in contact course and made all the payments ( trust fund ) after a few days I saw my acceptance letter written that it was a distance learning program, so we went there and asked for a refund and I was informed that Sanlam should write an email requesting a refund and Sanlam did exactly that , when we went there we were told that refunds normal take 14 days but till today uj has not refunded my money/ Sanlam , uj does not give any updates regarding the refund and whatsoever
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 07:50
Worst service
Uj has to have the worst call Centre agents😕. Been calling from Jan till today I don't get assistance. They keep sending me an old bank confirmation letter. The lady I spoke to today was so rude. And I still don't have the document.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 07:50
Worst service
Uj has to have the worst call Centre agents😕. Been calling from Jan till today I don't get assistance. They keep sending me an old bank confirmation letter. The lady I spoke to today was so rude. And I still don't have the document.
0
Replies (0)MM
Manteke M
1 reviews | Active since Jan 2020
12 Feb 2026, 11:13
UJ refuses to assist alumnus with crucial documentation for SACE registration
I am writing this review out of complete desperation and frustration with the administrative services at the University of Johannesburg (UJ). I am a graduate of UJ, having completed both a National Higher Certificate (240 credits) and a National Diploma (120 credits). For my registration with SACE (South African Council for Educators), I need to prove that my studies total 360 credits. UJ holds the records confirming this, yet the Registrar's office refuses to issue a simple letter on university letterhead confirming this total. Instead, they are forcing me to pay an additional R688 to SAQA to verify documents that UJ already has in their possession. This administrative bottleneck is preventing me from obtaining my professional educator certificate, directly hindering my career progression and livelihood. It is unacceptable for UJ to refuse to help its own alumni with documentation they hold, forcing unnecessary expenses on us. I am pleading with UJ management to resolve this issue and provide the necessary verification letter immediately.
Helpful (0)
|Replies (0)MM
Manteke M
1 reviews | Active since Jan 2020
12 Feb 2026, 11:13
UJ refuses to assist alumnus with crucial documentation for SACE registration
I am writing this review out of complete desperation and frustration with the administrative services at the University of Johannesburg (UJ). I am a graduate of UJ, having completed both a National Higher Certificate (240 credits) and a National Diploma (120 credits). For my registration with SACE (South African Council for Educators), I need to prove that my studies total 360 credits. UJ holds the records confirming this, yet the Registrar's office refuses to issue a simple letter on university letterhead confirming this total. Instead, they are forcing me to pay an additional R688 to SAQA to verify documents that UJ already has in their possession. This administrative bottleneck is preventing me from obtaining my professional educator certificate, directly hindering my career progression and livelihood. It is unacceptable for UJ to refuse to help its own alumni with documentation they hold, forcing unnecessary expenses on us. I am pleading with UJ management to resolve this issue and provide the necessary verification letter immediately.
0
Replies (0)MR
Mau R
1 reviews | Active since Jan 2020
19 Jan 2026, 13:32
Administrative Failures Blocking Academic Progress
I am extremely disappointed with the administrative processes at the University of Johannesburg. I have been requesting my academic transcript since last year, as I need it to further my studies, and this matter remains unresolved to date. Initially, I was informed that I owed outstanding fees. I was later told that I did not owe anything. Now, in 2026, I have been informed that I owe R30 to access my transcript. Despite this, when I requested the bank details to make the payment, I received no response. Due to these ongoing inconsistencies and lack of communication, I have been unable to progress with my studies. It is unacceptable that such a minor amount and repeated administrative errors can block a graduate’s academic and professional advancement. I find this situation deeply frustrating and disappointing, and I expected far better support and efficiency from a leading academic institution.
Helpful (0)
|Replies (0)MR
Mau R
1 reviews | Active since Jan 2020
19 Jan 2026, 13:32
Administrative Failures Blocking Academic Progress
I am extremely disappointed with the administrative processes at the University of Johannesburg. I have been requesting my academic transcript since last year, as I need it to further my studies, and this matter remains unresolved to date. Initially, I was informed that I owed outstanding fees. I was later told that I did not owe anything. Now, in 2026, I have been informed that I owe R30 to access my transcript. Despite this, when I requested the bank details to make the payment, I received no response. Due to these ongoing inconsistencies and lack of communication, I have been unable to progress with my studies. It is unacceptable that such a minor amount and repeated administrative errors can block a graduate’s academic and professional advancement. I find this situation deeply frustrating and disappointing, and I expected far better support and efficiency from a leading academic institution.
0
Replies (0)MZ
Musa Z
1 reviews | Active since Jan 2020
12 Jan 2026, 07:42
UJ is such a joke!!!!
UJ is such a joke!!!!, i tried to register, i am stuck on create password on ulink, been calling since morning and i am being sent from department to department no help no one has a clue of their system, being passed from one person to the next!!!!, it's like they just took people from the streets to assist
Helpful (0)
|Replies (0)MZ
Musa Z
1 reviews | Active since Jan 2020
12 Jan 2026, 07:42
UJ is such a joke!!!!
UJ is such a joke!!!!, i tried to register, i am stuck on create password on ulink, been calling since morning and i am being sent from department to department no help no one has a clue of their system, being passed from one person to the next!!!!, it's like they just took people from the streets to assist
0
Replies (0)RR
Rev R
1 reviews | Active since Jan 2020
18 Sept 2025, 15:54
UJ sonographers
The Department of Medical Imaging, specifically Diagnostic Ultrasound, runs its own show - outside of UJ's policies. Rules are app**** according to how deep your pocket runs. Nothing new though, welcome to SA.
Helpful (0)
|Replies (0)BN
Busisiwe N
1 reviews | Active since Jan 2020
13 Aug 2025, 09:38
Appreciation Post.
I am writing to express my sincere appreciation for the exceptional service I received from Mr. Thami Cele in the University of Johannesburg's enrolment department. His patience, attentiveness, and willingness to assist were truly outstanding. A standout experience compared to my previous interactions, it was a pleasure to engage with someone who genuinely cares about providing support - 10/10 to Mr. Thami Cele.
Helpful (0)
|Replies (0)BN
Busisiwe N
1 reviews | Active since Jan 2020
13 Aug 2025, 09:38
Appreciation Post.
I am writing to express my sincere appreciation for the exceptional service I received from Mr. Thami Cele in the University of Johannesburg's enrolment department. His patience, attentiveness, and willingness to assist were truly outstanding. A standout experience compared to my previous interactions, it was a pleasure to engage with someone who genuinely cares about providing support - 10/10 to Mr. Thami Cele.
0
Replies (0)KR
Kerry R
1 reviews | Active since Jan 2020
30 Jun 2025, 16:11
*****ing money from learners
My son made a payment online 3 months ago for the last subject in his degree, there was a Paygatr issue and the funds never reflected, we had to then make another payment so he could do the final subject. After numerous backwards and forwards sending bank statements, calling emailing etc. It was confirmed in writing that they have in fact received the first payment and would credit his UJ account. He now needs to register for his tax modules - a SLP and low and behold - no payment credited on his account. We actually have an email from one of the people in the finance department saying he must not worry they will make sure he is registered for the SLP and he has the proof of payment received. Now the SLP registration date is closed, and no response from anyone at UJ. This is ridiculous. Are we just supposed to write the money off? I am furious! How must my son go about getting his money and starting his SLP. We have dozens of emails and made i don't even know how many phone calls, and now are getting no response. This is *******!!! And playing around with someone's future. You should be ashamed of yourselves.
Helpful (0)
|Replies (0)KR
Kerry R
1 reviews | Active since Jan 2020
30 Jun 2025, 16:11
*****ing money from learners
My son made a payment online 3 months ago for the last subject in his degree, there was a Paygatr issue and the funds never reflected, we had to then make another payment so he could do the final subject. After numerous backwards and forwards sending bank statements, calling emailing etc. It was confirmed in writing that they have in fact received the first payment and would credit his UJ account. He now needs to register for his tax modules - a SLP and low and behold - no payment credited on his account. We actually have an email from one of the people in the finance department saying he must not worry they will make sure he is registered for the SLP and he has the proof of payment received. Now the SLP registration date is closed, and no response from anyone at UJ. This is ridiculous. Are we just supposed to write the money off? I am furious! How must my son go about getting his money and starting his SLP. We have dozens of emails and made i don't even know how many phone calls, and now are getting no response. This is *******!!! And playing around with someone's future. You should be ashamed of yourselves.
0
Replies (0)