Poor Service

I have sent an order last week to UJ last week and they said their turnaround time is 1-3 days.Till today I have never received my order which very urgent because I am about to loose my job but no one ever picks up their phones.I sent 100 emails since the morning and nobody wants to take the iniative to assist with my query.I am very frustrated because they know very well that they start working at 9 till 3 but they never take people’s matters urgently.I made an immediate payment for the order hoping it was gonna assist with quick process as I need the papers urgently.I am very frustrated where I am right now