MR
Mau R
Active since May 2013
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Poor Service and Lack of Accountability from Accounts Department
I am extremely disappointed with the administrative and accounts handling at Netcare Olivedale Hospital. Despite having already settled my account and providing proof of payment (proof of payment submitted multiple times), I continue to receive repeated emails claiming that I have not paid. These messages have also caused unnecessary stress for my mother, who is currently ill, as she has been contacted as well. I have made several attempts to resolve this by calling different departments, including accounts and reception. Unfortunately, I was not assisted effectively. I was repeatedly redirected without resolution, and in some cases, staff were dismissive. When I asked for clarity on who to speak to in accounts, I was told to “call them myself,” which is not helpful considering I was already trying to resolve the issue through the correct channels. Even after speaking to staff members such as Michelle, I was told that departments “work in silos” and do not know who is responsible for what. This is unacceptable for a hospital administration system, where patient billing should be properly coordinated and traceable. Overall, the lack of communication between departments, poor customer service at reception, and failure to acknowledge proof of payment has made this a very frustrating experience. I hope management takes this seriously and improves both their billing processes and patient communication. I spoke to a Michelle, the receptionist who was rude and emailed Palesa Ngobeni.
1 reply
4 months ago
Administrative Failures Blocking Academic Progress
I am extremely disappointed with the administrative processes at the University of Johannesburg. I have been requesting my academic transcript since last year, as I need it to further my studies, and this matter remains unresolved to date. Initially, I was informed that I owed outstanding fees. I was later told that I did not owe anything. Now, in 2026, I have been informed that I owe R30 to access my transcript. Despite this, when I requested the bank details to make the payment, I received no response. Due to these ongoing inconsistencies and lack of communication, I have been unable to progress with my studies. It is unacceptable that such a minor amount and repeated administrative errors can block a graduate’s academic and professional advancement. I find this situation deeply frustrating and disappointing, and I expected far better support and efficiency from a leading academic institution.
0 replies
15 months ago
iJump please can I have my refund
I was supposed to have my boy's birthday party but unfortunately got hospitalised. They agreed to a refund but still waiting even today.
0 replies
22 months ago
Worst worst service
Worst experience. Order late. You call and the lady is speaking to other people and shouting doesn't even update on order. Never again. I want my refund as I even finished cooking waiting for this order
0 replies
75 months ago
Protea Hotel Durbanville is the best
I had the most pleasant experience at the Protea Hotel in Cape Town Durbanville/Tyger Valley. The staff was friendly, helpful and just exceptional. I will definitely be visiting again. Thank you
1 reply
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)