Misleading tenant!

We were approached by one of the principals of Univest Lonehill. What a terrible experience in dealing with her! Very ********* , and unprofessional !!!!! She failed to inform tenants of all the extras due for garden & pool services This particular property is part of a property portfolio, which forms part of a Testamentary Trust of a deceased estate , which she is fully aware of. All the documents relating to the estate were sent to her. She acknowledged she had forgotten to inform her client (tenant) & promised she would sort it out & pay the first month’s services. This was over two months ago and after many letters from the Trust, there has been no response. Although not mentioned in the lease, she was made aware of the Trust’s obligations regarding the services in writing & telephonically more than once. Will never deal with them again! Wish I had read the google reviews before !