UB
Up By Experian
Unclaimed Business
UB
AI Review Summary
Based on recent customer reviews, Up By Experian is facing significant dissatisfaction from consumers attempting to correct their credit profiles. Customers consistently mention unresolved disputes, accounts that remain unupdated despite paid up letters and clearance certificates, and persistent debt review flags. A recurring theme is poor communication, with reviewers describing unanswered emails, lengthy call hold times, and unhelpful WhatsApp chat interactions. Several mention duplicate or fraudulent listings affecting their credit scores. A small number highlight individual agents who provided warm, professional and effective assistance, suggesting service quality varies considerably between consultants.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1.2|37 Reviews
Jul '25 - Jun '26
Recent reviews (37)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 10:49
ABSA TO BE UPDATED
Good day, I would like to formally raise my concern regarding the dispute and account update process on your platform. I previously experienced a much smoother and user-friendly dispute process with TransUnion, where my dispute was handled and resolved within approximately 20 days. Unfortunately, my experience with Experian has been very difficult and frustrating. My account information has still not been updated, and the online dispute platform is not easy to navigate or use. In addition, attempts to contact your offices telephonically have been unsuccessful, as it is extremely difficult to receive assistance or get through to someone who can help. As a consumer, I believe there should be an efficient and accessible process to resolve disputes and update consumer credit information within a reasonable timeframe. I kindly request urgent assistance with my dispute/account update and feedback regarding the progress of the matter. Your prompt attention to this concern will be appreciated. Kind regards, Eslin Skippers 0636236168
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 10:49
ABSA TO BE UPDATED
Good day, I would like to formally raise my concern regarding the dispute and account update process on your platform. I previously experienced a much smoother and user-friendly dispute process with TransUnion, where my dispute was handled and resolved within approximately 20 days. Unfortunately, my experience with Experian has been very difficult and frustrating. My account information has still not been updated, and the online dispute platform is not easy to navigate or use. In addition, attempts to contact your offices telephonically have been unsuccessful, as it is extremely difficult to receive assistance or get through to someone who can help. As a consumer, I believe there should be an efficient and accessible process to resolve disputes and update consumer credit information within a reasonable timeframe. I kindly request urgent assistance with my dispute/account update and feedback regarding the progress of the matter. Your prompt attention to this concern will be appreciated. Kind regards, Eslin Skippers 0636236168
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Anonymous
1 reviews | Active since Jan 2020
9 May 2026, 09:50
Failed to remove an account
This company fails to remove an account that has been in arrears for almost 3 years. I have disputed it more than 3 times & have also submitted the paid up letters but still the account is still there. This is creating a negative impact on my credit score.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
9 May 2026, 09:50
Failed to remove an account
This company fails to remove an account that has been in arrears for almost 3 years. I have disputed it more than 3 times & have also submitted the paid up letters but still the account is still there. This is creating a negative impact on my credit score.
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 07:27
dispute query
I am extremely disappointed with the level of service I have received from Experian. After being issued prescription letters, I was provided with an email address to submit my dispute. I sent through all the required information and supporting documents, expecting at the very least an acknowledgement or guidance on the next steps. However, it has now been weeks with absolutely no response. Attempting to follow up has been just as frustrating. Calling in results in hours of waiting with no resolution, and my experience on the WhatsApp chat was equally disappointing. The consultant who assisted me was rude, did not even introduce themselves, and showed no interest in helping resolve my query. I am aware that disputes can be logged through the app. However, had I received any form of response to my email advising me of this, I would have done so immediately. Instead, I waited for weeks under the impression that my matter was being attended to—only to now realise that nothing has been done. This lack of communication has caused unnecessary delays, and now I am forced to start the process again and wait even longer. All I am asking for is basic communication and proper guidance, and I will be reporting this treatment to the National Credit Regulator.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 07:27
dispute query
I am extremely disappointed with the level of service I have received from Experian. After being issued prescription letters, I was provided with an email address to submit my dispute. I sent through all the required information and supporting documents, expecting at the very least an acknowledgement or guidance on the next steps. However, it has now been weeks with absolutely no response. Attempting to follow up has been just as frustrating. Calling in results in hours of waiting with no resolution, and my experience on the WhatsApp chat was equally disappointing. The consultant who assisted me was rude, did not even introduce themselves, and showed no interest in helping resolve my query. I am aware that disputes can be logged through the app. However, had I received any form of response to my email advising me of this, I would have done so immediately. Instead, I waited for weeks under the impression that my matter was being attended to—only to now realise that nothing has been done. This lack of communication has caused unnecessary delays, and now I am forced to start the process again and wait even longer. All I am asking for is basic communication and proper guidance, and I will be reporting this treatment to the National Credit Regulator.
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