UB
Up By Experian
Unclaimed Business
UB
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.6|12 Reviews
Jun '25 - May '26
5(8.3%)
4(0%)
3(0%)
2(25%)
1(66.7%)
5(8.3%)
4(0%)
3(0%)
2(25%)
1(66.7%)
Frequently Asked Questions About Up By Experian
Up By Experian has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Up By Experian across 12 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSB
Salomie B
1 reviews | Active since Jan 2020
10 Mar 2026, 07:07
Spitefull
I have to put a star to be able to give a review, but they are the worse This is not the 1st time I am telling everyone how terrible Experian is!!!!!! They are just simply not removing my unfair and without any consent debt review flag and label My DC mailed everything you need and STILLLLLL nothing. The "humans" on the Whatsapp chat is no help at all May you never be in this situation. Experian is messing with my life
Helpful (0)
|Replies (0)SB
Salomie B
1 reviews | Active since Jan 2020
10 Mar 2026, 07:07
Spitefull
I have to put a star to be able to give a review, but they are the worse This is not the 1st time I am telling everyone how terrible Experian is!!!!!! They are just simply not removing my unfair and without any consent debt review flag and label My DC mailed everything you need and STILLLLLL nothing. The "humans" on the Whatsapp chat is no help at all May you never be in this situation. Experian is messing with my life
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Replies (0)A
C
Christopher
1 reviews | Active since Jan 2020
3 Mar 2026, 15:35
Logd dispute and do...
Logd dispute and dount get feed back from them and
Helpful (0)
|Replies (0)C
Christopher
1 reviews | Active since Jan 2020
3 Mar 2026, 15:35
Logd dispute and do...
Logd dispute and dount get feed back from them and
0
Replies (0)ST
Sandiswa T
1 reviews | Active since Jan 2020
3 Mar 2026, 09:17
Heads up to Lesego Montshiogage
I wanted to share my sincere appreciation for Experian agent named Lesego Montshiogage. Today, 03 March 2026, I started our call feeling incredibly frustrated with a credit dispute I had been struggling to log correctly for ages, but her professionalism and warmth completely turned my day around. Not only did she resolve my problem efficiently, but her wonderful sense of humor made the entire process actually enjoyable. I felt like I was talking to a friend who actually knew how to solve my problems. It’s rare to find someone who can balance technical expertise with such a genuine, uplifting personality. Thank you for hiring people with such great personalities, Lesego is a massive credit to your team!. Keep up the good work Lesego.
Helpful (0)
|Replies (0)ST
Sandiswa T
1 reviews | Active since Jan 2020
3 Mar 2026, 09:17
Heads up to Lesego Montshiogage
I wanted to share my sincere appreciation for Experian agent named Lesego Montshiogage. Today, 03 March 2026, I started our call feeling incredibly frustrated with a credit dispute I had been struggling to log correctly for ages, but her professionalism and warmth completely turned my day around. Not only did she resolve my problem efficiently, but her wonderful sense of humor made the entire process actually enjoyable. I felt like I was talking to a friend who actually knew how to solve my problems. It’s rare to find someone who can balance technical expertise with such a genuine, uplifting personality. Thank you for hiring people with such great personalities, Lesego is a massive credit to your team!. Keep up the good work Lesego.
0
Replies (0)ST
Sandiswa T
1 reviews | Active since Jan 2020
24 Feb 2026, 19:37
Experian is just refusing to keep accurate data of consumers
This is the worst credit bureau ever. Every time I logon, I definitely find an error on my credit report, but what baffles me is the organisation's unwillingness to investigate and rectify the error even when provided with legitimate information/proof. It seems the capturing team has a tendency of capturing duplicate accounts, but update only one of the records, leaving the other account (duplicate) with the full outstanding balance - this affects my debt-to-income ratio and put's me at a risk of attracting a higher interest rate when applying for credit. I must admit this kind of seems deliberate - I cannot see a reason why only one credit bureau keeps doing this, while the others (e.g., transunion) are managing to keep accurare data. The last time this happened, I had to report experian with an external body - then suddenly the error was rectified. I have been trying to log an account as duplicate, it's now the third time. This account was settled and closed last year on 24 October 2025, but because it's duplicated on Experian, one of the duplicate records has been correctly updated and appears as closed while the other still appears on my list of up-to-date accounts with a full balance of R1954 still outstanding, Yes the amount seems small, but it should be correctly updated as closed. I have been logging a dispute since last year, yet my dispute just gets cancelled with no valid reason. Someone is just not doing what they are supposed to do and the organisation is doing nothing about about that. It's quite bad that we have to escalate disputes before they can be rectified at experian, but I am willing to do it everytime I do not get assistance from Experian..
Helpful (0)
|Replies (0)ST
Sandiswa T
1 reviews | Active since Jan 2020
24 Feb 2026, 19:37
Experian is just refusing to keep accurate data of consumers
This is the worst credit bureau ever. Every time I logon, I definitely find an error on my credit report, but what baffles me is the organisation's unwillingness to investigate and rectify the error even when provided with legitimate information/proof. It seems the capturing team has a tendency of capturing duplicate accounts, but update only one of the records, leaving the other account (duplicate) with the full outstanding balance - this affects my debt-to-income ratio and put's me at a risk of attracting a higher interest rate when applying for credit. I must admit this kind of seems deliberate - I cannot see a reason why only one credit bureau keeps doing this, while the others (e.g., transunion) are managing to keep accurare data. The last time this happened, I had to report experian with an external body - then suddenly the error was rectified. I have been trying to log an account as duplicate, it's now the third time. This account was settled and closed last year on 24 October 2025, but because it's duplicated on Experian, one of the duplicate records has been correctly updated and appears as closed while the other still appears on my list of up-to-date accounts with a full balance of R1954 still outstanding, Yes the amount seems small, but it should be correctly updated as closed. I have been logging a dispute since last year, yet my dispute just gets cancelled with no valid reason. Someone is just not doing what they are supposed to do and the organisation is doing nothing about about that. It's quite bad that we have to escalate disputes before they can be rectified at experian, but I am willing to do it everytime I do not get assistance from Experian..
0
Replies (0)CB
Corne B
1 reviews | Active since Jan 2020
22 Feb 2026, 20:32
Clear Score Enquiry
Good day. I have sent this email on the 16th of November 2026. They didn’t even bother to read and respond to the email. ____________________________________________ Good day; RE: 680728 0283 088 - CAHM Berg I would just like to know why my scorecard has dropped. I have paid all my accounts, and only one is still open. It is supposed to improve, not go down. I am in the process of buying a car, and the bank has now declined my application because my scorecard is so low. This really feels unfair. I would appreciate it if someone could explain this to me, as I do not understand what caused the drop. Looking forward to hearing from you. Kind regards Corné Berg
Helpful (0)
|Replies (0)CB
Corne B
1 reviews | Active since Jan 2020
22 Feb 2026, 20:32
Clear Score Enquiry
Good day. I have sent this email on the 16th of November 2026. They didn’t even bother to read and respond to the email. ____________________________________________ Good day; RE: 680728 0283 088 - CAHM Berg I would just like to know why my scorecard has dropped. I have paid all my accounts, and only one is still open. It is supposed to improve, not go down. I am in the process of buying a car, and the bank has now declined my application because my scorecard is so low. This really feels unfair. I would appreciate it if someone could explain this to me, as I do not understand what caused the drop. Looking forward to hearing from you. Kind regards Corné Berg
0
Replies (0)SB
Salomie B
1 reviews | Active since Jan 2020
19 Feb 2026, 08:12
Unfair flag of debt review and no one assists with removal
I did not apply for Debt Review, but I am flagged. I went through all the trouble and got a clearance certificate and submitted it. An e-mail with confirmation of the removal was mailed to us, but the flag is still there. The call center does not answer if I phone (I was holding the line from 08h00 till 14h00 the past week every day) and the UP app does not let me dispute the incorrect flag. If I sent a whatsapp and ask to speak to a human, the "human" on the other side does not bother to attend to the actual problem. This is not fair !!!!!
Helpful (0)
|Replies (0)SB
Salomie B
1 reviews | Active since Jan 2020
19 Feb 2026, 08:12
Unfair flag of debt review and no one assists with removal
I did not apply for Debt Review, but I am flagged. I went through all the trouble and got a clearance certificate and submitted it. An e-mail with confirmation of the removal was mailed to us, but the flag is still there. The call center does not answer if I phone (I was holding the line from 08h00 till 14h00 the past week every day) and the UP app does not let me dispute the incorrect flag. If I sent a whatsapp and ask to speak to a human, the "human" on the other side does not bother to attend to the actual problem. This is not fair !!!!!
0
Replies (0)MM
Mantombi M
1 reviews | Active since Jan 2020
17 Feb 2026, 09:55
Prescribed Debt
They keep on adding my prescribed debt back on my credit record. A debt that was already removed. This is causing so much inconvinience for me. They never reply to emails or answer calls
Helpful (0)
|Replies (0)MM
Mantombi M
1 reviews | Active since Jan 2020
17 Feb 2026, 09:55
Prescribed Debt
They keep on adding my prescribed debt back on my credit record. A debt that was already removed. This is causing so much inconvinience for me. They never reply to emails or answer calls
0
Replies (0)