Paid Duplicate Customs to UPS – 8 Months Later, Still No Refund

I paid R21,751.15 in customs charges to UPS South Africa in May 2025 for a Rogue Fitness shipment. Due to internal processing delays and mismanagement on UPS’s side, I was forced to pay customs a second time — another R21,000+ — just to release my goods.

Since then, I've been chasing the refund for almost 8 months, with no result.

I’ve submitted all required documents, followed up dozens of times via email, and been told the refund was “resubmitted” after being rejected for incorrect sequencing of documents. This is a refund UPS should be handling internally with SARS — not at the customer’s expense.

I have been more than patient, but the lack of communication, accountability, and urgency is completely unacceptable. UPS South Africa took my money twice, promised a refund, and have still failed to deliver.

I expect this to be resolved immediately — or I will proceed with a formal complaint to the Consumer Goods & Services Ombud and take legal action if needed.