US
UPS SCS South Africa JHB
Unclaimed Business
Transportation & Logistics|2.4|21 Reviews (last 12 months)|This business does not respond to reviews
US
UPS SCS South Africa JHB
Unclaimed Business
21 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, UPS SCS South Africa JHB faces overwhelming criticism for poor communication, unresponsive email support, and prolonged customs clearance delays. Customers frequently report parcels sitting in the Johannesburg warehouse for weeks despite payments being made, with invoices sent late or to the wrong recipients. The payment process is described as frustrating, with failed online portals and slow EFT processing. A handful of positive reviews highlight exceptional individual staff members, particularly Junaid, Charmaine, and Nelleigh, whose helpfulness stands in stark contrast to the broader service failures reported by most customers.
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
-75
Recommended: Unlikely
Review Distribution
2.4|21 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(4.8%)
1(61.9%)
5(33.3%)
4(0%)
3(0%)
2(4.8%)
1(61.9%)
Frequently Asked Questions About UPS SCS South Africa JHB
Based on recent customer reviews, UPS SCS South Africa JHB faces overwhelming criticism for poor communication, unresponsive email support, and prolonged customs clearance delays. Customers frequently report parcels sitting in the Johannesburg warehouse for weeks despite payments being made, with invoices sent late or to the wrong recipients. The payment process is described as frustrating, with failed online portals and slow EFT processing. A handful of positive reviews highlight exceptional individual staff members, particularly Junaid, Charmaine, and Nelleigh, whose helpfulness stands in stark contrast to the broader service failures reported by most customers.
UPS SCS South Africa JHB has a TrustIndex of 0 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. Hellopeter has tracked UPS SCS South Africa JHB across 56 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJVdW
Johan Van der Westhuizen
1 reviews | Active since Jan 2020
26 Jan 2026, 11:47
UPS poor service
Terrible service. COD Agents don't respond to emails (numerous over several days). Impossible to get hold of UPS telephonically.
Helpful (0)
|Replies (0)JVdW
Johan Van der Westhuizen
1 reviews | Active since Jan 2020
26 Jan 2026, 11:47
UPS poor service
Terrible service. COD Agents don't respond to emails (numerous over several days). Impossible to get hold of UPS telephonically.
0
Replies (0)WB
Willem B
1 reviews | Active since Jan 2020
23 Jan 2026, 10:42
Paid Duplicate Customs to UPS – 8 Months Later, Still No Refund
I paid R21,751.15 in customs charges to UPS South Africa in May 2025 for a Rogue Fitness shipment. Due to internal processing delays and mismanagement on UPS’s side, I was forced to pay customs a second time — another R21,000+ — just to release my goods. Since then, I've been chasing the refund for almost 8 months, with no result. I’ve submitted all required documents, followed up dozens of times via email, and been told the refund was “resubmitted” after being rejected for incorrect sequencing of documents. This is a refund UPS should be handling internally with SARS — not at the customer’s expense. I have been more than patient, but the lack of communication, accountability, and urgency is completely unacceptable. UPS South Africa took my money twice, promised a refund, and have still failed to deliver. I expect this to be resolved immediately — or I will proceed with a formal complaint to the Consumer Goods & Services Ombud and take legal action if needed.
Helpful (0)
|Replies (0)WB
Willem B
1 reviews | Active since Jan 2020
23 Jan 2026, 10:42
Paid Duplicate Customs to UPS – 8 Months Later, Still No Refund
I paid R21,751.15 in customs charges to UPS South Africa in May 2025 for a Rogue Fitness shipment. Due to internal processing delays and mismanagement on UPS’s side, I was forced to pay customs a second time — another R21,000+ — just to release my goods. Since then, I've been chasing the refund for almost 8 months, with no result. I’ve submitted all required documents, followed up dozens of times via email, and been told the refund was “resubmitted” after being rejected for incorrect sequencing of documents. This is a refund UPS should be handling internally with SARS — not at the customer’s expense. I have been more than patient, but the lack of communication, accountability, and urgency is completely unacceptable. UPS South Africa took my money twice, promised a refund, and have still failed to deliver. I expect this to be resolved immediately — or I will proceed with a formal complaint to the Consumer Goods & Services Ombud and take legal action if needed.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 08:43
UPS - No response on emails and parcel lying in warehouse for almost 2 weeks
My parcels has been lying in their Johannesburg warehouse for a week and a half now. I've paid my duties and taxes and sent through a clear proof of payment numerous times now and even phoned to try to sort it out. Still nothing. It's like no one is working at their warehouse or managing anything. I never have these issues with Fedex.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 08:43
UPS - No response on emails and parcel lying in warehouse for almost 2 weeks
My parcels has been lying in their Johannesburg warehouse for a week and a half now. I've paid my duties and taxes and sent through a clear proof of payment numerous times now and even phoned to try to sort it out. Still nothing. It's like no one is working at their warehouse or managing anything. I never have these issues with Fedex.
0
Replies (0)MM
Mathebeetsile M
1 reviews | Active since Jan 2020
15 Jan 2026, 11:02
BAD Service - UPS South Africa
Very unprofessional, the agents do not respond on mail. When you call you hold endlessly with no solution just to ensure the emails sent to them are being actioned.
Helpful (0)
|Replies (0)MM
Mathebeetsile M
1 reviews | Active since Jan 2020
15 Jan 2026, 11:02
BAD Service - UPS South Africa
Very unprofessional, the agents do not respond on mail. When you call you hold endlessly with no solution just to ensure the emails sent to them are being actioned.
0
Replies (0)TM
Thulani M
1 reviews | Active since Jan 2020
6 Jan 2026, 01:06
UPS SOUTH AFRICA are *******
I ordered an item from Daniel Wellington and UPS delivered it but I booked it for collection so I can be refunded the following day of receiving it. The item was collected on 10 December 2025 and to date I cannot get an answer from UPS South Africa as to where my parcel is and Daniel Wellington cannot process my refund until they receive it. This is the WORST EXPERIENCE I've had with from a courier business. They never answer their calls on the provided number on their website and their contact links on their website DOES NOT WORK. They are just a company of ******* who ***** people's packages
Helpful (0)
|Replies (0)TM
Thulani M
1 reviews | Active since Jan 2020
6 Jan 2026, 01:06
UPS SOUTH AFRICA are *******
I ordered an item from Daniel Wellington and UPS delivered it but I booked it for collection so I can be refunded the following day of receiving it. The item was collected on 10 December 2025 and to date I cannot get an answer from UPS South Africa as to where my parcel is and Daniel Wellington cannot process my refund until they receive it. This is the WORST EXPERIENCE I've had with from a courier business. They never answer their calls on the provided number on their website and their contact links on their website DOES NOT WORK. They are just a company of ******* who ***** people's packages
0
Replies (0)AJ
Ash J
1 reviews | Active since Jan 2020
29 Dec 2025, 07:57
Amazing People
Junaid A****aker, customer service skills thru the roof, always extremely helpful an kind, UPS u have a winner, Also the Keith in Cape Town, Amazing people. I could only imagine how much other logistics companies would wish to have people like this working for them
Helpful (0)
|Replies (0)AJ
Ash J
1 reviews | Active since Jan 2020
29 Dec 2025, 07:57
Amazing People
Junaid A****aker, customer service skills thru the roof, always extremely helpful an kind, UPS u have a winner, Also the Keith in Cape Town, Amazing people. I could only imagine how much other logistics companies would wish to have people like this working for them
0
Replies (0)ZM
ZamaHlubi M
1 reviews | Active since Jan 2020
8 Dec 2025, 08:25
THEY LOST MY PARCEL AND ARE REFUSING ACCOUNTABILITY
They said they delivered my parcel on 1 December 2025, but I did not receive it. I was not provided with an ETA for delivery nor was any notification sent to inform me that the parcel was out for delivery. I called UPS on Thursday 04 December 2025 to lodge a complaint and they said it would take 48 hours to get a response - no updates have been provided since then. I called again this morning and spoke to Tinyiko Khoza. She was rude, curt and refused to acknowledge that there is any wrongdoing on the part of UPS for this. I asked her for an ETA on when this will be resolved and she said she doesn't know. She says the driver delivered the parcel to International Business Gateway, but when I ask to which company (because IBG is an office park with multiple companies) she is not able to give me a proper response. They have very horrible customer service.
Helpful (0)
|Replies (0)ZM
ZamaHlubi M
1 reviews | Active since Jan 2020
8 Dec 2025, 08:25
THEY LOST MY PARCEL AND ARE REFUSING ACCOUNTABILITY
They said they delivered my parcel on 1 December 2025, but I did not receive it. I was not provided with an ETA for delivery nor was any notification sent to inform me that the parcel was out for delivery. I called UPS on Thursday 04 December 2025 to lodge a complaint and they said it would take 48 hours to get a response - no updates have been provided since then. I called again this morning and spoke to Tinyiko Khoza. She was rude, curt and refused to acknowledge that there is any wrongdoing on the part of UPS for this. I asked her for an ETA on when this will be resolved and she said she doesn't know. She says the driver delivered the parcel to International Business Gateway, but when I ask to which company (because IBG is an office park with multiple companies) she is not able to give me a proper response. They have very horrible customer service.
0
Replies (0)SC
Shaleen C
1 reviews | Active since Jan 2020
26 Nov 2025, 09:55
You guys need to do better
My overall experience was disappointing. Staff are, overall quite abrupt and unhelpful. Parcel delivery was delayed by 3 days because they kept going to incorrect address, even though the driver has been to my house before. I will however give a shout out to Junaid in customer services who helped me finally receive my parcel.
Helpful (0)
|Replies (0)SC
Shaleen C
1 reviews | Active since Jan 2020
26 Nov 2025, 09:55
You guys need to do better
My overall experience was disappointing. Staff are, overall quite abrupt and unhelpful. Parcel delivery was delayed by 3 days because they kept going to incorrect address, even though the driver has been to my house before. I will however give a shout out to Junaid in customer services who helped me finally receive my parcel.
0
Replies (0)