UPS SCS South Africa JHB
Unclaimed Business
|1.8|18 Reviews (last 12 months)|This business does not respond to reviews
UPS SCS South Africa JHB
Unclaimed Business
|1.8
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, UPS SCS South Africa JHB receives polarised feedback shaped largely by customs clearance and communication challenges. Customers consistently mention frustrating delays at the Johannesburg warehouse, unresponsive email channels, long telephone hold times, and difficulties resolving duty payments and refunds. A recurring theme is confusion around handling fees and incorrect invoicing. Despite these concerns, several reviewers single out specific staff members for exceptional assistance, noting that personal intervention from named agents transformed otherwise stressful experiences into smooth, timely deliveries that restored some confidence in the brand.
Performance(last 12 months):
Trustindex Rating
2.6NPS Score
-80Unlikely
TrustIndex
2.6
NPS Score
-80
Recommended: Unlikely
Review Distribution
1.8|18 Reviews
Sep '25 - Aug '26
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCK
Chris K
1 reviews | Active since Aug 2012
18 May 2026, 10:09
ZERO service, no care attitude, lost goods, incompetence, D/gusting!
How is this business even operating with such d/gusting service!? Air freight services used for urgency, yet the goods will sit in S.A UPS offices for two weeks and noone replies to requests for updates on delivery!? Untrained, ***********, unwilling imbeciles work at UPS - YOU WILL LOSE MONEY IF YOU USE UPS - BEWARE!
Helpful (0)
|Replies (0)CK
Chris K
1 reviews | Active since Aug 2012
18 May 2026, 10:09
ZERO service, no care attitude, lost goods, incompetence, D/gusting!
How is this business even operating with such d/gusting service!? Air freight services used for urgency, yet the goods will sit in S.A UPS offices for two weeks and noone replies to requests for updates on delivery!? Untrained, ***********, unwilling imbeciles work at UPS - YOU WILL LOSE MONEY IF YOU USE UPS - BEWARE!
0
Replies (0)JT
James T
1 reviews | Active since Jul 2011
4 May 2026, 12:30
The local branch is letting down this international brand
I ordered a parcel from Germany and had it shipped via UPS, and paid a small fortune for the shipping. It amazingly arrived in South Africa in less in than 2 days, which was amazing. The parcel then took 3 days to clear customs, and was sent out for delivery the next day. As per usual I was contacted by the operations for an access code for the driver which I promptly provided, but when a few hours had gone by and the driver had not used the provided access code I re-contacted the operations department and a new gentleman answered and said he was just starting his shift and would follow up for me. He then contacted me back saying that he was unable to contact the driver, but he would keep trying. I was not contacted again, but saw that my parcel was taken back to the delivery hub with the reason "The receiver was not available for delivery. We'll make a second attempt the next business day.", which is nonsense as I know the driver did not use the access code provided as per our access control system. I then contacted UPS South Africa early the following business day to give them a new access code to ensure that the driver had what he needed to make the delivery, and was told that the operations department will be informed of the new access code for the day but if I hadn't heard anything by 12pm I should call back. I then called back at 12pm after hearing nothing, and noticing that the access code provided had not yet been used, only to be told that the delivery would not be taking place today as it was being handed over to Courier IT for delivery the following day. When I asked if this could be expedited or escalated I was told no as the driver had already left for the day. It is absolutely mind blowing to me that, after paying a small fortune for shipping, my parcel could arrive from Germany in South Africa in less than two days, but has been in the country for 9 days and I still don't have my parcel. The local branch of UPS is really doing a disservice to this international brand.
Helpful (0)
|Replies (0)JT
James T
1 reviews | Active since Jul 2011
4 May 2026, 12:30
The local branch is letting down this international brand
I ordered a parcel from Germany and had it shipped via UPS, and paid a small fortune for the shipping. It amazingly arrived in South Africa in less in than 2 days, which was amazing. The parcel then took 3 days to clear customs, and was sent out for delivery the next day. As per usual I was contacted by the operations for an access code for the driver which I promptly provided, but when a few hours had gone by and the driver had not used the provided access code I re-contacted the operations department and a new gentleman answered and said he was just starting his shift and would follow up for me. He then contacted me back saying that he was unable to contact the driver, but he would keep trying. I was not contacted again, but saw that my parcel was taken back to the delivery hub with the reason "The receiver was not available for delivery. We'll make a second attempt the next business day.", which is nonsense as I know the driver did not use the access code provided as per our access control system. I then contacted UPS South Africa early the following business day to give them a new access code to ensure that the driver had what he needed to make the delivery, and was told that the operations department will be informed of the new access code for the day but if I hadn't heard anything by 12pm I should call back. I then called back at 12pm after hearing nothing, and noticing that the access code provided had not yet been used, only to be told that the delivery would not be taking place today as it was being handed over to Courier IT for delivery the following day. When I asked if this could be expedited or escalated I was told no as the driver had already left for the day. It is absolutely mind blowing to me that, after paying a small fortune for shipping, my parcel could arrive from Germany in South Africa in less than two days, but has been in the country for 9 days and I still don't have my parcel. The local branch of UPS is really doing a disservice to this international brand.
0
Replies (0)JVdW
Johan Van der Westhuizen
1 reviews | Active since Aug 2019
26 Jan 2026, 13:47
UPS poor service
Terrible service. COD Agents don't respond to emails (numerous over several days). Impossible to get hold of UPS telephonically.
Helpful (0)
|Replies (0)JVdW
Johan Van der Westhuizen
1 reviews | Active since Aug 2019
26 Jan 2026, 13:47
UPS poor service
Terrible service. COD Agents don't respond to emails (numerous over several days). Impossible to get hold of UPS telephonically.
0
Replies (0)WB
Willem B
1 reviews | Active since Jun 2013
23 Jan 2026, 12:42
Paid Duplicate Customs to UPS – 8 Months Later, Still No Refund
I paid R21,751.15 in customs charges to UPS South Africa in May 2025 for a Rogue Fitness shipment. Due to internal processing delays and mismanagement on UPS’s side, I was forced to pay customs a second time — another R21,000+ — just to release my goods. Since then, I've been chasing the refund for almost 8 months, with no result. I’ve submitted all required documents, followed up dozens of times via email, and been told the refund was “resubmitted” after being rejected for incorrect sequencing of documents. This is a refund UPS should be handling internally with SARS — not at the customer’s expense. I have been more than patient, but the lack of communication, accountability, and urgency is completely unacceptable. UPS South Africa took my money twice, promised a refund, and have still failed to deliver. I expect this to be resolved immediately — or I will proceed with a formal complaint to the Consumer Goods & Services Ombud and take legal action if needed.
Helpful (0)
|Replies (0)WB
Willem B
1 reviews | Active since Jun 2013
23 Jan 2026, 12:42
Paid Duplicate Customs to UPS – 8 Months Later, Still No Refund
I paid R21,751.15 in customs charges to UPS South Africa in May 2025 for a Rogue Fitness shipment. Due to internal processing delays and mismanagement on UPS’s side, I was forced to pay customs a second time — another R21,000+ — just to release my goods. Since then, I've been chasing the refund for almost 8 months, with no result. I’ve submitted all required documents, followed up dozens of times via email, and been told the refund was “resubmitted” after being rejected for incorrect sequencing of documents. This is a refund UPS should be handling internally with SARS — not at the customer’s expense. I have been more than patient, but the lack of communication, accountability, and urgency is completely unacceptable. UPS South Africa took my money twice, promised a refund, and have still failed to deliver. I expect this to be resolved immediately — or I will proceed with a formal complaint to the Consumer Goods & Services Ombud and take legal action if needed.
0
Replies (0)A
Anonymous
1 reviews | Active since Dec 2016
21 Jan 2026, 10:43
UPS - No response on emails and parcel lying in warehouse for almost 2 weeks
My parcels has been lying in their Johannesburg warehouse for a week and a half now. I've paid my duties and taxes and sent through a clear proof of payment numerous times now and even phoned to try to sort it out. Still nothing. It's like no one is working at their warehouse or managing anything. I never have these issues with Fedex.
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Anonymous
1 reviews | Active since Dec 2016
21 Jan 2026, 10:43
UPS - No response on emails and parcel lying in warehouse for almost 2 weeks
My parcels has been lying in their Johannesburg warehouse for a week and a half now. I've paid my duties and taxes and sent through a clear proof of payment numerous times now and even phoned to try to sort it out. Still nothing. It's like no one is working at their warehouse or managing anything. I never have these issues with Fedex.
0
Replies (0)MM
Mathebeetsile M
1 reviews | Active since Jan 2026
15 Jan 2026, 13:02
BAD Service - UPS South Africa
Very unprofessional, the agents do not respond on mail. When you call you hold endlessly with no solution just to ensure the emails sent to them are being actioned.
Helpful (0)
|Replies (0)MM
Mathebeetsile M
1 reviews | Active since Jan 2026
15 Jan 2026, 13:02
BAD Service - UPS South Africa
Very unprofessional, the agents do not respond on mail. When you call you hold endlessly with no solution just to ensure the emails sent to them are being actioned.
0
Replies (0)TM
Thulani M
1 reviews | Active since Jan 2026
6 Jan 2026, 03:06
UPS SOUTH AFRICA are *******
I ordered an item from Daniel Wellington and UPS delivered it but I booked it for collection so I can be refunded the following day of receiving it. The item was collected on 10 December 2025 and to date I cannot get an answer from UPS South Africa as to where my parcel is and Daniel Wellington cannot process my refund until they receive it. This is the WORST EXPERIENCE I've had with from a courier business. They never answer their calls on the provided number on their website and their contact links on their website DOES NOT WORK. They are just a company of ******* who ***** people's packages
Helpful (0)
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Thulani M
1 reviews | Active since Jan 2026
6 Jan 2026, 03:06
UPS SOUTH AFRICA are *******
I ordered an item from Daniel Wellington and UPS delivered it but I booked it for collection so I can be refunded the following day of receiving it. The item was collected on 10 December 2025 and to date I cannot get an answer from UPS South Africa as to where my parcel is and Daniel Wellington cannot process my refund until they receive it. This is the WORST EXPERIENCE I've had with from a courier business. They never answer their calls on the provided number on their website and their contact links on their website DOES NOT WORK. They are just a company of ******* who ***** people's packages
0
Replies (0)AJ
Ash J
1 reviews | Active since Dec 2025
29 Dec 2025, 09:57
Amazing People
Junaid A****aker, customer service skills thru the roof, always extremely helpful an kind, UPS u have a winner, Also the Keith in Cape Town, Amazing people. I could only imagine how much other logistics companies would wish to have people like this working for them
Helpful (0)
|Replies (0)AJ
Ash J
1 reviews | Active since Dec 2025
29 Dec 2025, 09:57
Amazing People
Junaid A****aker, customer service skills thru the roof, always extremely helpful an kind, UPS u have a winner, Also the Keith in Cape Town, Amazing people. I could only imagine how much other logistics companies would wish to have people like this working for them
0
Replies (0)