Active since Jan 2026
I have ordered an item from Daniel Wellington and followed their refund process but to date i still have not received my refund and they are not willing to assist in ANY WAY since the courier they used to collect the item has lost it. You are just a bunch of ******* of are in cahoots with the courier company so you dont have to refund customers.
I ordered an item from Daniel Wellington and UPS delivered it but I booked it for collection so I can be refunded the following day of receiving it. The item was collected on 10 December 2025 and to date I cannot get an answer from UPS South Africa as to where my parcel is and Daniel Wellington cannot process my refund until they receive it. This is the WORST EXPERIENCE I've had with from a courier business. They never answer their calls on the provided number on their website and their contact links on their website DOES NOT WORK. They are just a company of ******* who ***** people's packages