ZERO service, no care attitude, lost goods, incompetence, D/gusting!

How is this business even operating with such d/gusting service!? Air freight services used for urgency, yet the goods will sit in S.A UPS offices for two weeks and noone replies to requests for updates on delivery!? Untrained, ***********, unwilling imbeciles work at UPS - YOU WILL LOSE MONEY IF YOU USE UPS - BEWARE!