BAD SERVICE COMPANY NOBLE STRUCTURE

Formal Complaint Against Noble Structure – Substandard Roofing Work and Breach of Agreement

To Whom It May Concern,

I am writing to formally raise a complaint regarding the unprofessional conduct, negligence, and poor service delivery of a roofing company listed under UPTASKER – namely Noble Structure (Registration Number: 2022 / 731423 / 07).

The enterprise is located at: 6 7th Street, Bishop Lavis, Cape Town, 7490 Director: Mr. NE Sikhakhane Site Manager/Subcontractor: Mary

In good faith, my husband and I entered into a roofing agreement with Noble Structure, trusting in their professional promises and online presence. The total job cost was ZAR R22,788.00, and we paid 50% upfront with the remaining 50% paid upon what was presented to be job completion.

Unfortunately, our experience has been nothing short of a nightmare.

Key Issues: The workers arrived with insufficient materials, clearly unable to begin the job as initially quoted. We had to urge them to at least procure the correct materials.

They returned some of the materials to purchase roofing sheets, which raised serious red flags — clearly indicating poor financial planning on their part despite having already received half the payment.

The work was completed in a rushed and careless manner, and worst of all: our roof is still leaking.

When I reached out to them post-completion to report the leak, they read my messages on WhatsApp and then completely ignored them.

Shockingly, their team removed asbestos sheets from a section that was not leaking, and replaced it with broken asbestos sheets, which has now caused additional damage to our home.

As of today, we have been met with silence, evasion, and total disregard from both Mary and the company’s director.

This is unacceptable. This company begged us for the job, made promises they failed to keep, and have now damaged our property, provided inferior workmanship, and refuse to take responsibility or respond to our numerous attempts to reach them.

I will be taking legal action against Noble Structure for damages to my property and will be reporting them to consumer protection authorities and every public review platform possible to ensure no other homeowner is misled or financially taken advantage of.

I strongly urge others to avoid doing any business with Noble Structure. They are unresponsive, unreliable, and show no integrity in their service delivery.