TP
Taylor P
Active since Dec 2018
32
Reviews
0
Industries
Reviews
32 reviews1 month ago
Extremely Poor Service and No Delivery Feedback – Online Freezer Order
Good Day, I am writing to express my frustration and disappointment with the service I have received regarding my freezer order placed online with Makro. I placed the order approximately two weeks ago and was informed that the delivery would be handled by Value Logistics. Since then, I have experienced continuous delays, miscommunication, and a complete lack of proper customer updates. Last week I was promised that the freezer would be delivered on Saturday. The delivery never happened and there was no communication to inform me of any delay. After calling multiple times, sending emails, and logging a complaint on HelloPeter, I was contacted and informed that Value Logistics only delivers on Mondays and Tuesdays, and that my delivery would take place on Monday, 9 March 2026. On Monday I received a call from Value Logistics confirming that the freezer would be delivered that same day. I waited the entire day and once again no delivery was made and no communication was provided. When I called again, I was told there was a strike. However, there was no strike in my area, which makes the explanation questionable. I then requested that a manager contact me. The manager called once but it was a missed call while I was at work. I immediately called back and asked that the manager return my call as I was now available, but to this day I have still not received a call back. During one of my calls I could hear the manager in the background telling Lorna (from Value Logistics) to call me, but despite this, no proper follow-up or explanation was provided. To make matters worse, I have now received an email stating that the freezer will be delivered on Saturday, even though I was previously told that Value Logistics only delivers on Mondays and Tuesdays. This level of miscommunication is extremely frustrating. At this point I feel completely ignored as a customer. I have been waiting for two weeks, making multiple calls and sending emails just to get clear information about my order. This is not the level of service one expects from such a large retailer like Makro. In my experience, Game provides far better service with reliable next-day delivery and proper customer communication. AND IF VALUE LOGISTICS ONLY DELIVERS ON MONDAY AND TUESDAY WHO IS GOING TO DELIVER THE FREEZER THIS SATURDAY OR IS THAT ALSO A LIE?(AS PER THE CONSULTANT I SPOKE TO ON THE RECORDED LINE) I am requesting the following urgently: Clear confirmation of the exact delivery date of my freezer. Proper communication from a manager explaining the delays. Assurance that this matter will be resolved immediately. I expect urgent feedback as this situation has already gone on far too long. Regards, Taylor Kleinsmith
0 replies
1 month ago
STILL DID NOT RECIVE MY ORDER
Good Day, I am extremely disappointed with the service I have received regarding my freezer order. I placed the order over a week ago and was assured that the freezer would be delivered on Monday. After I logged a complaint on HelloPeter, a consultant contacted me on Saturday and again confirmed that the delivery would take place today. However, it is now Monday and I have not received any communication or delivery update. I also sent an email this morning and have received no response. It feels as though my concerns are simply being ignored. This level of customer service is very disappointing, especially from a large and well-established retailer like Makro. Good after-sales service is just as important as making the sale, and unfortunately my experience has not reflected that. If this matter is not resolved urgently, I will have no choice but to escalate it further and share my experience publicly, as customers deserve transparency and better service. I would appreciate urgent feedback on the status of my order and when I can realistically expect delivery. Regards, Taylor
159 replies
1 month ago
BAD SERVICE FROM MAKRO CUSTOMER SERVICE
Good Day, I am extremely disappointed with the service I have received regarding my online order. My order was handed over to the courier on 1 March, and the estimated delivery date was Friday. It is now Friday and the order is still not even out for delivery. I contacted the call centre to get an update, but the experience was very frustrating. The line dropped while I was speaking to the agent, and no one called me back. While I was on the call, the agents tried contacting Value Logistics but received no answer, and eventually my airtime ran out without any resolution or callback. This level of service is unacceptable. Other retailers, such as Game, offer same-day or next-day delivery, yet it has now been five days and I still have no clear update on my order. I would like: An urgent update on where my order currently is. Confirmation of when it will be delivered. An explanation for the poor service and dropped calls without any follow-up. Please treat this matter as urgent. Regards, Taylor
53 replies
3 months ago
Formal Complaint: Outstanding Stationery Order – Urgent
Formal Complaint: Outstanding Stationery Order – Urgent Good Day, I am writing to formally lodge a complaint regarding the unacceptable service I have received from Waltons concerning my stationery order. Order and Payment Details: Beneficiary reference: SIL RILEY KLEINSMITH GR2 Amount paid: R1,722.00 Payment date and time: 26 December 2025 at 13h26 After making payment, I contacted Waltons to confirm whether I could collect the order from the store. I then went through to the Claremont branch, where I was informed that the order was not ready. I was advised to email Head Office, which I did immediately. Thereafter, I made several follow-up calls and was repeatedly told that someone would contact me. No one has called me back. I have also sent multiple emails to the following addresses: kpetersen@cape.waltons.co.za (Kurt Petersen) akenny kpetersen coliver paymentsbts customercare helpdesk To date, I have received no response whatsoever. School reopens in two days, and I still have no confirmation whether the stationery has been delivered to the school or is available for collection at the Claremont branch. This lack of communication and follow-through is extremely disappointing and unprofessional. I urgently request: Immediate confirmation of where the stationery is currently located, and A prompt resolution to this matter. I expect feedback as a matter of urgency. Should this matter not be resolved immediately, I will be forced to escalate this complaint further. Regards, Taylor Kleinsmith
56 replies
10 months ago
BAD SERVICE COMPANY NOBLE STRUCTURE
Formal Complaint Against Noble Structure – Substandard Roofing Work and Breach of Agreement To Whom It May Concern, I am writing to formally raise a complaint regarding the unprofessional conduct, negligence, and poor service delivery of a roofing company listed under UPTASKER – namely Noble Structure (Registration Number: 2022 / 731423 / 07). The enterprise is located at: 6 7th Street, Bishop Lavis, Cape Town, 7490 Director: Mr. NE Sikhakhane Site Manager/Subcontractor: Mary In good faith, my husband and I entered into a roofing agreement with Noble Structure, trusting in their professional promises and online presence. The total job cost was ZAR R22,788.00, and we paid 50% upfront with the remaining 50% paid upon what was presented to be job completion. Unfortunately, our experience has been nothing short of a nightmare. Key Issues: The workers arrived with insufficient materials, clearly unable to begin the job as initially quoted. We had to urge them to at least procure the correct materials. They returned some of the materials to purchase roofing sheets, which raised serious red flags — clearly indicating poor financial planning on their part despite having already received half the payment. The work was completed in a rushed and careless manner, and worst of all: our roof is still leaking. When I reached out to them post-completion to report the leak, they read my messages on WhatsApp and then completely ignored them. Shockingly, their team removed asbestos sheets from a section that was not leaking, and replaced it with broken asbestos sheets, which has now caused additional damage to our home. As of today, we have been met with silence, evasion, and total disregard from both Mary and the company’s director. This is unacceptable. This company begged us for the job, made promises they failed to keep, and have now damaged our property, provided inferior workmanship, and refuse to take responsibility or respond to our numerous attempts to reach them. I will be taking legal action against Noble Structure for damages to my property and will be reporting them to consumer protection authorities and every public review platform possible to ensure no other homeowner is misled or financially taken advantage of. I strongly urge others to avoid doing any business with Noble Structure. They are unresponsive, unreliable, and show no integrity in their service delivery.
0 replies
17 months ago
BILLED FOR A ORDER NOT RECEIVED?
I am very disappointed in the service no feedback since Good day I hope you are well I placed an order yesterday thr 9 October 2020 the driver was at three different locations he called me asking for the correct address he couldn't find the address and eventually when he did my lunch time was finished and he repeadly called me on my cell to fetch the order and I told him to rather cancel the order as I was waiting my entire lunch time directing him to my workplace and I just thought its pathetic service to put an arrears on my account as it was my first time ordering and experiencing such bad service I need assistance and would like the arrears amount to be removed as the driver was *********** to deliver to the correct address given I am very upset and I would like your team to resolve my issue as soon as possible and I won't be held liable for a drivers mistake and delayed ness I am sorry email me to let me know when u have resolved my case this was my original complaint because I am being billed for a order I NEVER RECEIVED AS THE DRIVER DID NOT DELIVER THE REPLY WAS AUTOMATED NO FEEDBACK BUT I AM BILLED THIS IS TODAY !!! Good Day, I trust you are well. I have an issue I have an very old order that I have disputed before where the driver was at 3 different addresses with my order and never dropped the order successfully at the correct address however, the order is still showing on my account so I would like to know how is it my fault that the driver could not deliver to the correct address he never pitched but the order was added to my account i would like this to be removed because now i cant use this platform because of a order that never arrived I am very upset about this honestly please get someone to contact me regarding this taylorjunaldo@gmail.com
0 replies
22 months ago
PAYJUSTNOW DOING NON CONSENTED CREDIT CHECKS
I am very disappointed in the service I received. I spoke to a guy on the 5 july 2024 regarding a credit facility increase. He then informed me about the documents needed to do the application. I asked him on their formal chat whether they will do a credit check on my name and he said no the review the application internally. So today I got feedback from my request and was denied an increase but that is not why I am upset I asked the guy about the credit check because I did not want any enquiries on my credit report. Because I am working on building my credit score which will now go down because of the enquiry. I am furious and feel I was mislead. I asked the gentlemen about the credit check his answer was no it is reviewed internally. So my question is why was I **** to ? I never gave consent for any credit check? I was told today that yes they do a credit check and the enquiry will be on my report for 1 year which means it is a hard enquiry. I am upset but all i want IS for you to DISPUTE this with the credit bureau to remove the enquiry as it is the right thing to do!!!! I never gave consent and that is against the POPIA LAW you cannot just pull peoples report and not give them the option to give consent if I knew i would have never done the credit increase facility thing please call me to sort this as I will take it further because i have proof that the gentlemen said its reviewed INTERNALLY and so should you because this chat was on the 5 JULY 2024 and for record purposes you should have this conversation recorded on your platform. The consultant I spoke to today just ignored my questions and gave me a reference number saying that the facility law check was implemented and published on the 8/7/2024 so i want to know why no one asked me if it's okay to do a credit check not misleading me into doing an application and then it's not fair!!!! I WILL AWAIT YOU FEEDBACK!
0 replies
32 months ago
BAD SERVICE FROM GAME BUYING A SAMSUNG MACHINE
I purchased a washing machine from Game store online on the Fri, Jul 28, 6:40 PM Samsung 13KG Top Loader WA13CG5745BVFA order number 1241387240-R6,299.00 was the price- I did washing with the machine and the machine made a very loud noise I informed them that I suspect the machine to be faulty. When we tired moving the machine the bottom part had a metal piece stuck to the Styrofoam. I informed the online support team about the issue they advised that a technician will come out to check the machine. I was also told that the technician will charge me should the product work and its not faulty. I am very irritated in the service i am receiving I am very disturbed that till today no one has come out I received an email yesterday saying they went to a different address and the maintenance has been completed a totally wrong address and they do have my correct address, I requested a replacement as I know that the noise the machine made it is faulty I want a replacement or a refund till today no response I am furious because I am inconvenienced through this and unable to use the machine right now I am struggling with wet washing cause i have to wash with my old machine they still didn't respond to my email its been pass 48 hours no one respond on friday i spent 70 rand worth of airtime to call in to raise my case still no response. I would like someone to assist me that is competent enough to assist with a replacement or a refund regards...
0 replies
41 months ago
Bad Service and incompetent staff
I made a booking with Quarterdeck in Aug 16, 2022, 10:25 AM paid the booking in full and didn't realize that the time slot is only for one hour. I then contacted the restaurant to ask for a later slot they mentioned they unable as they are fully booked. I then asked for an half an hour extra to the hour because I feel that my guests wont be able to eat dinner and dessert within an hour. I spoke to Vincent the manager. He told me that he would have to speak to his manager and will get back to me. its been 4 days with today that he has not gotten back to me I also asked about getting drinks and would like to arrange for payments for the drinks as it has to be done in advance no feedback on this either. I then decided on Friday to call in to ask to speak to Vincent every time I called I was given the run around that Vincent is in meetings and cannot take my call the 25th I will then go to the restaurant go directly to the restaurant after work just to find that the manager is not there. I then spoke to a gentlemen call Romeo who assured me that they are able to make alternative arrangements to accommodate me and will speak to Vincent and call me back befor the weekend is over, guess what he also never called or sent me an email back. I asked about cancellation if they are not able to accommodate an extra half an hour the guy said no that will not be needed as he will speak to his manager and they will sort something for me. I asked if there is a cancellation fee so I can have my ducks in a row should they not be able to accommodate me. No one has gotten back to me and my booking is for the 17th Dec 2022 I mean in order for me to get another place I need time in which i told the guy to please get back to me soonest so I can know if I have to cancel and find something else. This experience is very frustrating and unprofessional surely for a place so well known I would expect better service than this. I am extremely unhappy and would like a manager to send me an email with feedback regarding this. as I cannot be running after a manager that is incompetent and makes promises that he cannot keep up with. I cannot send emails for a whole week and not get responded to I had to drive with my petrol to speak to a manager very appaling. My email address is taylorjunaldo@gmail.com its is better to email me as I cannot answer calls from 8:00-4:30 but I can check my emails and reply the whole day. Please I would like someone to respond with effective feedback on my situation.
132 replies
43 months ago
False Advertising
Good Day, I trust this email finds you well. I wanted to purchase the toilet paper at clicks today, going for 1 for R99.99 and 2 packs for 89.99 which is valid till 6-19 October. This was in a new pamphlet that you guys have, however, I was told unfortunately that is not the case and I need to buy it for the initial price as it is wrongly advertised I don't see how this is my problem I want to buy what I saw unfortunately my lunch time was finished I couldn't wait this was at the Clicks in Bellville store in Cape Town opposite the Sanlam Head Office building. I have been a client for many years and feel that this is wrong and would like it to be rectified. I am interested in the deal you are advertising. Please assist. Taylor Petersen Club card 0200632914816 Regards,
0 replies
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1 Star
32 (100%)