How does Waltons Stationery compare to other Retail companies?

Waltons Stationery scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Retail, compared to the Retail industry average of 1.7. Their strongest theme is Customer Service (0.7); their weakest is Delivery & Logistics (0.6). The top AI-rated Retail business on Hellopeter is JJ Plates & Signs CC (4.7). How is the AI Score calculated? →

Is Waltons Stationery trustworthy?

Waltons Stationery has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 50 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 31 hours 54 min. Hellopeter has tracked Waltons Stationery across 424 total reviews. How is the TrustIndex calculated? →

Waltons Stationery Reviews | 2.7 TrustIndex

Waltons Stationery Reviews | 2.7 TrustIndex | Hellopeter

Review Distribution

1.3|50 Reviews

Sep '25 - Aug '26

Frequently Asked Questions About Waltons Stationery

What do customers say about Waltons Stationery?

Based on recent customer reviews, Waltons Stationery is facing severe customer experience failures, particularly during the back to school season. Customers describe unanswered calls, undelivered orders, missing items, and refunds that take weeks or never arrive. Isolated praise exists for individual staff members, but the overwhelming sentiment is frustration, distrust, and regret, with many customers vowing never to return.

What are the most common complaints about Waltons Stationery?

The most common complaint about Waltons Stationery, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Delivery, Fulfilment & Logistics (1.2) is the most damaging theme. Customers report orders stuck in processing for weeks, missed delivery windows, parcels not collected by couriers, and stationery arriving after schools open. Promised same day and 2 to 5 day timelines repeatedly fail, leaving children without supplies.

Recent reviews (50)

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Popular mentions

no response still processing missing items no delivery no refund back to rude staff never again helpful staff fast delivery

Larissa S

1 reviews | Active since Mar 2018

20 May 2026, 10:00

Delayed service

I ordered from Waltons for quick delivery. Their products were more expensive but because of the quicker delivery i chose them. Firstly apparently they are not aware of their malmesbury when i asked if it could be delivered there. Very inconvenient and now i have to wait for the 26th

Helpful (0)

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Larissa S

1 reviews | Active since Mar 2018

20 May 2026, 10:00

Delayed service

Replies (1)

NANCY R

1 reviews | Active since Mar 2024

19 May 2026, 12:22

Excellent customer service

Waltons Woodmead, they are so helpful and efficient. My colleague send a request to head office for a quotation of the company stamps 3 weeks ago, she didn't get the feedback till today. I asked her to give me the details and I send it to Tshepo Mkuchane for assistance on the quotes. Yesterday I received the feedback. Thank you Tshepo and the team, you guys are so helpful and you try your best to keep this company going, keep it up with the good job.

Helpful (0)

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NANCY R

1 reviews | Active since Mar 2024

19 May 2026, 12:22

Excellent customer service

Replies (1)

Bright M

1 reviews | Active since Dec 2020

11 May 2026, 08:21

Poor customer service. No items delivered.

My order was supposed to be delivered on 7 May 2026 but it wasn't. I contacted the store and they said my order will be delivered on the 8 May 2026 and yet again it wasn't delivered. I'm not happy because i have waited for 2 days, i had to cancel all appointments to wait for a parcel that was not even delivered. I don't trust this store anymore and at this point i just want a refund 😒 If only i had come to read all the reviews on hellopeter, i wouldn't have bought there. They have a poor rating and poor service. I do not recommend this store!

Helpful (0)

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Bright M

1 reviews | Active since Dec 2020

11 May 2026, 08:21

Poor customer service. No items delivered.

Replies (1)

Johan H

1 reviews | Active since Aug 2013

16 Apr 2026, 14:41

Useless online ordering system

Ordered something simple for same day delivery as it is time sensitive. I am currently without transport and needed this urgently. Only to wait the whole day for no product to be delivered. Then when I contacted them, I was told that they don't do same day delivery. I have screenshots of the whole process where I can go and buy a product from this branch for same day delivery. Then I get told they will deliver it the following morning. When I phoned later the following day, I was informed that they will check and get back to me. Almost 2 hours later, I get a phone call back stating that the order has been cancelled on the same day I placed it because it was diverted to a branch that does not have stock of the item. I don't see the amount back in my account. I don't have a product. And I am in so much trouble now, because now I have to figure out a way to do the things I need to do without the product and without having transport. This is the worst experience I have had ever.

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Johan H

1 reviews | Active since Aug 2013

16 Apr 2026, 14:41

Useless online ordering system

Replies (1)

Thabani F

1 reviews | Active since Dec 2018

4 Mar 2026, 15:28

Wlatons Online Shop Nightmare

Terrible service after buying online. My order was days late, when it eventually arrived it was missing Dividers as indicated on their online portal. When I raised this they first denied it, claiming the lunchbox compartment is the Divider they were referring to. I called them out on this and they then said they will speak to their Supplier who then said they stopped putting Dividers 2 years ago. Now this is unacceptable as I indicated to them that the website still say "with Dividers" and that's what I paid for and expect. Now Waltons send a cold " There are no partitions to be sent." No apology, no offer of alternative/nothing despite their website listing. I told them I'm not happy with this resolution

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Thabani F

1 reviews | Active since Dec 2018

4 Mar 2026, 15:28

Wlatons Online Shop Nightmare

Replies (4)

Lesego M

1 reviews | Active since Jan 2015

23 Feb 2026, 06:01

Empty Delivery and Replacement Promises

Missing and damaged items queried since Jan 2026 to date. Gloria Mohlala, Lucky Koza, Alex Brits, Seitshepo Nyembe, all 4 people failed to resolve a simple query. Imagine an embarrassed grade 2 learner with no full stationery when all other classmates have. You ought to be ashamed of yourselves. Not interested in your generic responses, just refund the items, period!

Helpful (0)

|Replies (1)

Lesego M

1 reviews | Active since Jan 2015

23 Feb 2026, 06:01

Empty Delivery and Replacement Promises

Replies (1)

Lara P

1 reviews | Active since Nov 2020

19 Feb 2026, 12:06

Terrible customer service. Damaged and lost items never replaced or refunded.

4 months ago I had an order delivered. Items were missing and damaged. They very quickly responded to my initial complaint, and I agreed to collect the replacement and missing items from a local store. I had to contact the store on more than one occasion, and they kept forgetting about it or claiming they did not know about it. Subsequent attempts to contact the head office were ignored. I eventually wrote a very angry complaint, and they claimed to know nothing about it, and just marked the ticket as resolved. No attempt to actually resolve it. I will never use them again.

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Lara P

1 reviews | Active since Nov 2020

19 Feb 2026, 12:06

Terrible customer service. Damaged and lost items never replaced or refunded.

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Masixole N

1 reviews | Active since Jul 2011

10 Feb 2026, 17:05

order not delivered!

I ordered from back to school website on 22/01/2026 and paid via PayFlex. I haven't received it, and order support has been extremely slow. I've been in contact with the chat service and someone from sales - Natasha J. I'd like to cancel the order now. I keep being requested to provide the POP even though I've stated that I paid via Payflex and provided the reference number. I've also now contacted Payflex to get ahold of you. Surely, the correct resolution for this matter would be for sales "support" to get a hold of Payflex using the payment reference number, track and trace and not have the customer run around. I've been trying to get this resolved since 03/02/2025. Anyway, schools are now well into the school year, and I've sourced the school list elsewhere.

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Masixole N

1 reviews | Active since Jul 2011

10 Feb 2026, 17:05

order not delivered!

Replies (1)