JH
Johan H
1 reviews | Active since Aug 2013
16 Apr 2026, 14:41
Useless online ordering system
Ordered something simple for same day delivery as it is time sensitive. I am currently without transport and needed this urgently. Only to wait the whole day for no product to be delivered. Then when I contacted them, I was told that they don't do same day delivery. I have screenshots of the whole process where I can go and buy a product from this branch for same day delivery. Then I get told they will deliver it the following morning. When I phoned later the following day, I was informed that they will check and get back to me. Almost 2 hours later, I get a phone call back stating that the order has been cancelled on the same day I placed it because it was diverted to a branch that does not have stock of the item. I don't see the amount back in my account. I don't have a product. And I am in so much trouble now, because now I have to figure out a way to do the things I need to do without the product and without having transport. This is the worst experience I have had ever.
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Waltons Stationery's replyOfficial
17 Apr 2026, 13:33 Dear Johan,
Thank you for bringing this matter to our attention regarding your time-sensitive order with same-day delivery. We sincerely apologise for the order being cancelled due to stock unavailability without proper notification to you, the failed communication about alternative arrangements, and the refund not yet reflecting in your account.
We understand the significant impact this has had on your urgent situation, particularly given your transport constraints. We have logged a priority ticket regarding your cancelled order and outstanding refund. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding your time-sensitive order with same-day delivery. We sincerely apologise for the order being cancelled due to stock unavailability without proper notification to you, the failed communication about alternative arrangements, and the refund not yet reflecting in your account.
We understand the significant impact this has had on your urgent situation, particularly given your transport constraints. We have logged a priority ticket regarding your cancelled order and outstanding refund. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Best regards,
Waltons Stationery's reply17 Apr 2026, 13:33
Official
Dear Johan,
Thank you for bringing this matter to our attention regarding your time-sensitive order with same-day delivery. We sincerely apologise for the order being cancelled due to stock unavailability without proper notification to you, the failed communication about alternative arrangements, and the refund not yet reflecting in your account.
We understand the significant impact this has had on your urgent situation, particularly given your transport constraints. We have logged a priority ticket regarding your cancelled order and outstanding refund. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding your time-sensitive order with same-day delivery. We sincerely apologise for the order being cancelled due to stock unavailability without proper notification to you, the failed communication about alternative arrangements, and the refund not yet reflecting in your account.
We understand the significant impact this has had on your urgent situation, particularly given your transport constraints. We have logged a priority ticket regarding your cancelled order and outstanding refund. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Best regards,