Active since Jan 2015
Missing and damaged items queried since Jan 2026 to date. Gloria Mohlala, Lucky Koza, Alex Brits, Seitshepo Nyembe, all 4 people failed to resolve a simple query. Imagine an embarrassed grade 2 learner with no full stationery when all other classmates have. You ought to be ashamed of yourselves. Not interested in your generic responses, just refund the items, period!
Worst provider you can choose. I've had an unstable connection for 4 weeks. Mind you, I use this data for work purposes. Money is debited religiously and no internet alternative is offered while they "look into the case"- 3 cases in total! Agents are not empathetic and their so-called team leaders are never available. One agent had the nerve to tell me to buy myself All Networks Data from my own pocket! With what money in Cyril's economy when you debit me without fail!?
Lifa Gololo was fabulous! Very friendly, knowledgeable and patient. He succeeded in retaining me as a client looking to cancel the policy. Give that man a Bells!
Thabiso on the other line was very helpful, calming and patient. Also kept calling to check on me. Stellar service!
Snail pace service, stock not ready when prior notice was given. Cherry in top is the manager Jimmy Rikhotso, extremely pompous chauvenist! The lady escorting me to his office asked her colleague if he was expecting me as she doesn't want to be "told off" by him. A clear indication that he has zero respect for his own subordinates, what of a customer? I've had a streamline of unreported atrocious service over the years but today was the final straw. I'm done with this store!
<p>I went to BP Waterkloof Ridge on Solomon Mahlangu Dr in Pretoria to fill up my tank using the Vitalitydrive fuel reward. I informed the petrol attendent of this but he was unaware of the process and requested the assistance of his supervisor- DAVID MAWELA. The petrol attendent explained to him but to my dismay, the supervisor turned to me and responded in a condescending and extremely dismissive manner that "a go kgonagale, o kreya di rewards mara o kase tshele petrol ka tsona" which means "that is impossible, you can get rewards but you cannot buy fuel with them". I then showed him the text from Discovery Insure but he just would not budge. I am extremely disappointed at the lack of courteous customer service. This was not the first time I use fuel rewards at a BP and for a supervisor to dismiss me in the manner he did like I know nothing I am talking of is flabbergasting. Very disappointing..</p>
<p>I went to BP Waterkloof Ridge on Solomon Mahlangu Dr in Pretoria to fill up my tank using the Vitalitydrive fuel reward. I informed the petrol attendent of this but he was unaware of the process and requested the assistance of his supervisor- DAVID MAWELA. The petrol attendent explained to him but to my dismay, the supervisor turned to me and responded in a condescending and extremely dismissive manner that "a go kgonagale, o kreya di rewards mara o kase tshele petrol ka tsona" which means "that is impossible, you can get rewards but you cannot buy fuel with them". I then showed him the text from Discovery Insure but he just would not budge. I am extremely disappointed at the lack of courteous customer service. This was not the first time I use fuel rewards at a BP and for a supervisor to dismiss me in the manner he did like I know nothing I am talking of is flabbergasting. Very disappointing..</p>
What was meant to be a relaxing birthday gift for my mother turned into an embarrassing confrontation with an unhelpful Placecol consultant. Granted, we arrived 10 minutes late for the massage appointment. We got to the packed reception to check in and were told we will not be helped because we are late. So we waited for her to finish going on about how extremely busy they are hoping she will eventually offer a solution i.e rescheduling the appointment but to my dismay she just sat there looking uninterested. What upset me the most is that she blatantly lied saying she tried calling me (which is the obvious reason why they request our mobile numbers when booking). As I told her I received no call from them while taking my phone out my bag to double check, she rudely said \that is beside the point". This is certainly not the type of service expected from Placecol. As a customer service consultant myself"
So we get to Spur to celebrate my niece's birthday. We asked for the smoking area and was seated by the outside tables, makes sense right? It all started going haywire when served cold, skinny, dry and chewy wings by three different waiters. I then lit a cigarette and asked a random waiter for an ash tray. To my dismay, i was told that we weren't permitted to smoke as there is no smoking area within the premises. I contested this and even pointed to other people whom we've actually found there already. The manager then came, requested i put out the cigarette and said the people i'm pointing at are regulars (0_o)....
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