LS
Larissa S
1 reviews | Active since Mar 2018
20 May 2026, 10:00
Delayed service
I ordered from Waltons for quick delivery. Their products were more expensive but because of the quicker delivery i chose them. Firstly apparently they are not aware of their malmesbury when i asked if it could be delivered there. Very inconvenient and now i have to wait for the 26th
Helpful (0)
Replies (1)0
Replies (1)
Waltons Stationery's replyOfficial
20 May 2026, 15:18Dear Larissa,
Thank you for bringing this matter to our attention regarding your order placed with the expectation of quick delivery. We sincerely apologise for the delay and the lack of awareness about delivery to Malmesbury, particularly as the quicker delivery timeframe was a key factor in your purchase decision.
We understand your disappointment having chosen us based on delivery speed despite higher pricing. We have logged a priority ticket regarding your delivery timeline. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding your order placed with the expectation of quick delivery. We sincerely apologise for the delay and the lack of awareness about delivery to Malmesbury, particularly as the quicker delivery timeframe was a key factor in your purchase decision.
We understand your disappointment having chosen us based on delivery speed despite higher pricing. We have logged a priority ticket regarding your delivery timeline. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Best regards,
Waltons Stationery's reply20 May 2026, 15:18
Official
Dear Larissa,
Thank you for bringing this matter to our attention regarding your order placed with the expectation of quick delivery. We sincerely apologise for the delay and the lack of awareness about delivery to Malmesbury, particularly as the quicker delivery timeframe was a key factor in your purchase decision.
We understand your disappointment having chosen us based on delivery speed despite higher pricing. We have logged a priority ticket regarding your delivery timeline. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding your order placed with the expectation of quick delivery. We sincerely apologise for the delay and the lack of awareness about delivery to Malmesbury, particularly as the quicker delivery timeframe was a key factor in your purchase decision.
We understand your disappointment having chosen us based on delivery speed despite higher pricing. We have logged a priority ticket regarding your delivery timeline. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Best regards,