LP
Lara P
Active since Nov 2020
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Ignored after partially resolved complaint
I am very disappointed with the customer service team. I had a problem with a birthday gift voucher not being accepted on their website at the end of April, and Cindy Fisher agreed to resolve the situation. We cancelled my purchase, and she asked Tristan Kelly to reissue the voucher so I could remake the purchase with the discount. It now 3 weeks later, and the number has not been issued and Cindy Fisher has not responded to any further requests for an update. This was a very large purchase and the entire project has now been held up for nearly a month.5 replies
6 months ago
Terrible customer service. Damaged and lost items never replaced or refunded.
4 months ago I had an order delivered. Items were missing and damaged. They very quickly responded to my initial complaint, and I agreed to collect the replacement and missing items from a local store. I had to contact the store on more than one occasion, and they kept forgetting about it or claiming they did not know about it. Subsequent attempts to contact the head office were ignored. I eventually wrote a very angry complaint, and they claimed to know nothing about it, and just marked the ticket as resolved. No attempt to actually resolve it. I will never use them again.1 reply
6 months ago
Trying to sort out a broken phone on a contract for a deceased person, as well as the contract itself
Trying to sort out a broken phone on a contract for a deceased person, as well as the contract itself. It has been an absolute nightmare. Multiple visits to multiple stores, supp**** all requested documentation, been told consultants would get back to us. Useless black hole. Will never use MTN again. They have turned an already distressing devastating period of our life into a nightmare.0 replies
6 months ago
Vodacom customer since 1999, and subscriptions since 2003, and I am absolutely astounded at the recent experience I had with my data line subscription, and customer support
Vodacom customer since 1999, and subscriptions since 2003, and I am absolutely astounded at the recent experience I had with my data line subscription, and customer support. My line fell into arrears, and it has been endless hoops to sort it out. The app wouldn’t work properly, tobi can’t deal with multi-subscription customers nor has a proper support option for arrears, emails bounced, or were acknowledged but never addressed. I spent weeks trying to resolve it, then got messages that the next payment was scheduled to go off, so I mustn’t pay. Meanwhile my line was suspended. I eventually found a phone number to talk to a human being, who was so nice and helped me sort out the arrears. I was promised the line would be reactivated within 2-5 hours. It was only reactivated 4 days later. I lost 94GB of data, that I PAID for. I was also told a supervisor would contact me to talk about the lost data, as I HAD PAID FOR IT. No one ever contacted me.4 replies
11 months ago
Verna Strydom responded telephonically to a query I had about their new cashback service within an hour of my emailed request
Verna Strydom responded telephonically to a query I had about their new cashback service within an hour of my emailed request. She was incredibly friendly with a lovely sense of humour, and was able to balance providing me with the necessary information efficiently and thoroughly. She even pre-empted some questions I didn’t know to ask but which gave me increased clarity and reassurance about how the service will work. Thank you Verna for working towards restoring my faith in miWay, as I had had a previous negative experience with the sales department.1 reply
29 months ago
If you ask me to name a company with excellent customer service, they come first
Incredible friendly, fast, kind, helpful service. These guys are amazing!0 replies
29 months ago
Thinks they are not responsible for broken and substandard products and services
Blew up my motherboard. Insisted I pay for the repair anyway. Months later, after legal letters, replaced the phone with a device that had a broken screen and camera (the two things I paid for) PLUS a broken home button and pockmarked casing. Completely ignored subsequent legal letters and complaints to consumer ombudsman. Thinks they are above the law and I am sure they will respond to this complaint with a lame excuse or trying to blame the customer, as I can see on ALL the complaints on here. Rude immoral owner.0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
4 (50%)