LM
Lesego M
1 reviews | Active since Jan 2015
23 Feb 2026, 06:01
Empty Delivery and Replacement Promises
Missing and damaged items queried since Jan 2026 to date. Gloria Mohlala, Lucky Koza, Alex Brits, Seitshepo Nyembe, all 4 people failed to resolve a simple query. Imagine an embarrassed grade 2 learner with no full stationery when all other classmates have. You ought to be ashamed of yourselves. Not interested in your generic responses, just refund the items, period!
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Waltons Stationery's replyOfficial
24 Feb 2026, 13:13 Dear Lesego,
Thank you for bringing this matter to our attention regarding the missing and damaged items from your order that remain unresolved since January. We sincerely apologise for the multiple failed attempts to resolve this matter and the impact this has had on your Grade 2 learner.
We have logged a priority ticket regarding your refund request. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding the missing and damaged items from your order that remain unresolved since January. We sincerely apologise for the multiple failed attempts to resolve this matter and the impact this has had on your Grade 2 learner.
We have logged a priority ticket regarding your refund request. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Best regards,
Waltons Stationery's reply24 Feb 2026, 13:13
Official
Dear Lesego,
Thank you for bringing this matter to our attention regarding the missing and damaged items from your order that remain unresolved since January. We sincerely apologise for the multiple failed attempts to resolve this matter and the impact this has had on your Grade 2 learner.
We have logged a priority ticket regarding your refund request. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding the missing and damaged items from your order that remain unresolved since January. We sincerely apologise for the multiple failed attempts to resolve this matter and the impact this has had on your Grade 2 learner.
We have logged a priority ticket regarding your refund request. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Best regards,