VL
Value Logistics
Unclaimed Business
VL
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|20 Reviews
May '25 - Apr '26
5(0%)
4(5.6%)
3(0%)
2(0%)
1(94.4%)
5(0%)
4(5.6%)
3(0%)
2(0%)
1(94.4%)
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTP
Taylor P
1 reviews | Active since Jan 2020
11 Mar 2026, 07:22
Extremely Poor Service and No Delivery Feedback – Online Freezer Order
Good Day, I am writing to express my frustration and disappointment with the service I have received regarding my freezer order placed online with Makro. I placed the order approximately two weeks ago and was informed that the delivery would be handled by Value Logistics. Since then, I have experienced continuous delays, miscommunication, and a complete lack of proper customer updates. Last week I was promised that the freezer would be delivered on Saturday. The delivery never happened and there was no communication to inform me of any delay. After calling multiple times, sending emails, and logging a complaint on HelloPeter, I was contacted and informed that Value Logistics only delivers on Mondays and Tuesdays, and that my delivery would take place on Monday, 9 March 2026. On Monday I received a call from Value Logistics confirming that the freezer would be delivered that same day. I waited the entire day and once again no delivery was made and no communication was provided. When I called again, I was told there was a strike. However, there was no strike in my area, which makes the explanation questionable. I then requested that a manager contact me. The manager called once but it was a missed call while I was at work. I immediately called back and asked that the manager return my call as I was now available, but to this day I have still not received a call back. During one of my calls I could hear the manager in the background telling Lorna (from Value Logistics) to call me, but despite this, no proper follow-up or explanation was provided. To make matters worse, I have now received an email stating that the freezer will be delivered on Saturday, even though I was previously told that Value Logistics only delivers on Mondays and Tuesdays. This level of miscommunication is extremely frustrating. At this point I feel completely ignored as a customer. I have been waiting for two weeks, making multiple calls and sending emails just to get clear information about my order. This is not the level of service one expects from such a large retailer like Makro. In my experience, Game provides far better service with reliable next-day delivery and proper customer communication. AND IF VALUE LOGISTICS ONLY DELIVERS ON MONDAY AND TUESDAY WHO IS GOING TO DELIVER THE FREEZER THIS SATURDAY OR IS THAT ALSO A LIE?(AS PER THE CONSULTANT I SPOKE TO ON THE RECORDED LINE) I am requesting the following urgently: Clear confirmation of the exact delivery date of my freezer. Proper communication from a manager explaining the delays. Assurance that this matter will be resolved immediately. I expect urgent feedback as this situation has already gone on far too long. Regards, Taylor Kleinsmith
Helpful (0)
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Taylor P
1 reviews | Active since Jan 2020
11 Mar 2026, 07:22
Extremely Poor Service and No Delivery Feedback – Online Freezer Order
Good Day, I am writing to express my frustration and disappointment with the service I have received regarding my freezer order placed online with Makro. I placed the order approximately two weeks ago and was informed that the delivery would be handled by Value Logistics. Since then, I have experienced continuous delays, miscommunication, and a complete lack of proper customer updates. Last week I was promised that the freezer would be delivered on Saturday. The delivery never happened and there was no communication to inform me of any delay. After calling multiple times, sending emails, and logging a complaint on HelloPeter, I was contacted and informed that Value Logistics only delivers on Mondays and Tuesdays, and that my delivery would take place on Monday, 9 March 2026. On Monday I received a call from Value Logistics confirming that the freezer would be delivered that same day. I waited the entire day and once again no delivery was made and no communication was provided. When I called again, I was told there was a strike. However, there was no strike in my area, which makes the explanation questionable. I then requested that a manager contact me. The manager called once but it was a missed call while I was at work. I immediately called back and asked that the manager return my call as I was now available, but to this day I have still not received a call back. During one of my calls I could hear the manager in the background telling Lorna (from Value Logistics) to call me, but despite this, no proper follow-up or explanation was provided. To make matters worse, I have now received an email stating that the freezer will be delivered on Saturday, even though I was previously told that Value Logistics only delivers on Mondays and Tuesdays. This level of miscommunication is extremely frustrating. At this point I feel completely ignored as a customer. I have been waiting for two weeks, making multiple calls and sending emails just to get clear information about my order. This is not the level of service one expects from such a large retailer like Makro. In my experience, Game provides far better service with reliable next-day delivery and proper customer communication. AND IF VALUE LOGISTICS ONLY DELIVERS ON MONDAY AND TUESDAY WHO IS GOING TO DELIVER THE FREEZER THIS SATURDAY OR IS THAT ALSO A LIE?(AS PER THE CONSULTANT I SPOKE TO ON THE RECORDED LINE) I am requesting the following urgently: Clear confirmation of the exact delivery date of my freezer. Proper communication from a manager explaining the delays. Assurance that this matter will be resolved immediately. I expect urgent feedback as this situation has already gone on far too long. Regards, Taylor Kleinsmith
0
Replies (0)LG
Lee G
1 reviews | Active since Jan 2020
7 Mar 2026, 20:08
Value logistics is sinking ship.
I reported the issue to Makro customer support, I was informed that a return request had been initiated, Subsequently, a collection was arranged through Value Express, however the return collection process has been extremely disorganized and unsuccessful due to: Multiple missed collection appointments Repeated assurances that the item would be collected which was not honoured A driver ultimately being sent to an incorrect address approximately 30km away This is particularly concerning given that the same logistics company successfully delivered the item to my correct address initially. I honestly don’t know how Value Express, run by Steven Gottschalk, managed to secure logistics contracts with major retailers like Makro/Game If you spend just a few minutes reading through Makro’s customer reviews, a very clear pattern appears. Over and over again, customers are complaining about delayed deliveries, poor communication, and extremely frustrating experiences once an order is handed over to Value Express. Retailers work hard to build trust with their customers, but that trust is quickly damaged when the delivery experience falls apart. Unfortunately, that seems to be happening far too often with Value Express. The logistics partner you choose becomes part of your brand experience, and right now it feels like Value Express is dragging Makro’s reputation down with it. I strongly believe Makro should seriously review their logistics partnerships. When the same complaints keep appearing across multiple reviews, it’s not just a once-off mistake it points to a systemic issue that needs attention. (If Temu in China can deliver from there with Buffalo on time every time.) this could be a good partnerships for our big retailers. Customers expect reliability, communication, and accountability when they order from a major retailer. Until the logistics side improves, those expectations simply aren’t being met. Makro has built a strong brand over the years, and it would be a real shame to see that reputation continue to suffer because of a delivery partner that doesn’t appear able to meet the standard customers deserve.
Helpful (0)
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Lee G
1 reviews | Active since Jan 2020
7 Mar 2026, 20:08
Value logistics is sinking ship.
I reported the issue to Makro customer support, I was informed that a return request had been initiated, Subsequently, a collection was arranged through Value Express, however the return collection process has been extremely disorganized and unsuccessful due to: Multiple missed collection appointments Repeated assurances that the item would be collected which was not honoured A driver ultimately being sent to an incorrect address approximately 30km away This is particularly concerning given that the same logistics company successfully delivered the item to my correct address initially. I honestly don’t know how Value Express, run by Steven Gottschalk, managed to secure logistics contracts with major retailers like Makro/Game If you spend just a few minutes reading through Makro’s customer reviews, a very clear pattern appears. Over and over again, customers are complaining about delayed deliveries, poor communication, and extremely frustrating experiences once an order is handed over to Value Express. Retailers work hard to build trust with their customers, but that trust is quickly damaged when the delivery experience falls apart. Unfortunately, that seems to be happening far too often with Value Express. The logistics partner you choose becomes part of your brand experience, and right now it feels like Value Express is dragging Makro’s reputation down with it. I strongly believe Makro should seriously review their logistics partnerships. When the same complaints keep appearing across multiple reviews, it’s not just a once-off mistake it points to a systemic issue that needs attention. (If Temu in China can deliver from there with Buffalo on time every time.) this could be a good partnerships for our big retailers. Customers expect reliability, communication, and accountability when they order from a major retailer. Until the logistics side improves, those expectations simply aren’t being met. Makro has built a strong brand over the years, and it would be a real shame to see that reputation continue to suffer because of a delivery partner that doesn’t appear able to meet the standard customers deserve.
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Replies (0)SS
Steven S
1 reviews | Active since Jan 2020
4 Mar 2026, 18:26
Value Logistic ****s
Value Logistics is one of the worst Logistic ever to deal with. They promise to deliver ,but the delivery only pop up the next day. Management promise to deliver ,but do not pitch up as promised. If you try to call them on there cell number,they do not pick up. This is the branch in the Western Cape Kraaifontein.
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Steven S
1 reviews | Active since Jan 2020
4 Mar 2026, 18:26
Value Logistic ****s
Value Logistics is one of the worst Logistic ever to deal with. They promise to deliver ,but the delivery only pop up the next day. Management promise to deliver ,but do not pitch up as promised. If you try to call them on there cell number,they do not pick up. This is the branch in the Western Cape Kraaifontein.
0
Replies (0)NN
Neo N
1 reviews | Active since Jan 2020
6 Feb 2026, 12:02
Value logistics keeping my order for too long
I have placed an order from Game 2 weeks ago and it has been with Value logistics for more than a week. I have always had a bad experience with this courier company. I wish Game can stop using Value logistics.. Am so dissapointed
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Neo N
1 reviews | Active since Jan 2020
6 Feb 2026, 12:02
Value logistics keeping my order for too long
I have placed an order from Game 2 weeks ago and it has been with Value logistics for more than a week. I have always had a bad experience with this courier company. I wish Game can stop using Value logistics.. Am so dissapointed
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Replies (0)RS
Ragini S
1 reviews | Active since Jan 2020
20 Jan 2026, 08:13
Pathetic Service to an Employee
AN EX EMPLOYEE of the company needed help with his Withdrawal of his Pension Benefits.after Numerous Calls to HR and emails ,NO Help was forthcoming.They want the client to do that on his own.He is NOT Fami**** with the process and does not have access to Smart Phone or Emails.So i wanted to help him,But they Refused to give HIM Details of the amounts. I just feel that its pathetic service to a dedicated Employee that helped with Profits for this company ,for over 10 years.
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Ragini S
1 reviews | Active since Jan 2020
20 Jan 2026, 08:13
Pathetic Service to an Employee
AN EX EMPLOYEE of the company needed help with his Withdrawal of his Pension Benefits.after Numerous Calls to HR and emails ,NO Help was forthcoming.They want the client to do that on his own.He is NOT Fami**** with the process and does not have access to Smart Phone or Emails.So i wanted to help him,But they Refused to give HIM Details of the amounts. I just feel that its pathetic service to a dedicated Employee that helped with Profits for this company ,for over 10 years.
0
Replies (0)WESC
Wiehahn En Sorita Coetzer
1 reviews | Active since Jan 2020
9 Jan 2026, 15:36
Pathetic service!!!
According to Makro's emails, the order was handed to Value Express Logistics on 24 December 2025. After numerous emails, phone calls etc, Makro gave me courier company details. I checked my order on waybill no given and showed on delivery in the morning! I phoned courier company for them to confirm it will be delivered before 5pm Friday afternoon. I phoned them again after 4pm and no one could get hold of the driver. At 17h30 still nothing. Can't axess their website, nor can you get hold of them telephonically. It's pathetic service!!!!! Waiting more than 2 weeks for order!!
Helpful (0)
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Wiehahn En Sorita Coetzer
1 reviews | Active since Jan 2020
9 Jan 2026, 15:36
Pathetic service!!!
According to Makro's emails, the order was handed to Value Express Logistics on 24 December 2025. After numerous emails, phone calls etc, Makro gave me courier company details. I checked my order on waybill no given and showed on delivery in the morning! I phoned courier company for them to confirm it will be delivered before 5pm Friday afternoon. I phoned them again after 4pm and no one could get hold of the driver. At 17h30 still nothing. Can't axess their website, nor can you get hold of them telephonically. It's pathetic service!!!!! Waiting more than 2 weeks for order!!
0
Replies (0)SM
Shepherd M
1 reviews | Active since Jan 2020
8 Jan 2026, 17:08
Unreliable
Placed an order with Makro that was supposed to have been delivered on Tuesday 6th Jan. It's the 8th today and still no notification of when I will get my order. Worst part is I'm leaving on the 10th.
Helpful (0)
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Shepherd M
1 reviews | Active since Jan 2020
8 Jan 2026, 17:08
Unreliable
Placed an order with Makro that was supposed to have been delivered on Tuesday 6th Jan. It's the 8th today and still no notification of when I will get my order. Worst part is I'm leaving on the 10th.
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Replies (0)GD
Ghaaliema D
1 reviews | Active since Jan 2020
5 Jan 2026, 11:18
Zero rating, if that were possible
If I could give this company a zero rating, I would. Absolutely ********** customer service. No one answers calls. They take weeks to deliver packages when the companies you purchase from offers delivery no later than 7 days. No communication with clients regarding delays. When you call, if they actually answer, all you get are excuses. I have no idea how this company has managed to be around for so long and why big retailers are still using their services.
Helpful (0)
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Ghaaliema D
1 reviews | Active since Jan 2020
5 Jan 2026, 11:18
Zero rating, if that were possible
If I could give this company a zero rating, I would. Absolutely ********** customer service. No one answers calls. They take weeks to deliver packages when the companies you purchase from offers delivery no later than 7 days. No communication with clients regarding delays. When you call, if they actually answer, all you get are excuses. I have no idea how this company has managed to be around for so long and why big retailers are still using their services.
0
Replies (0)