LG
Lee G
Active since Mar 2026
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Together we can bring Makro to their knees
I want to warn other consumers about the serious frustration I am currently experiencing with Makro’s third-party Marketplace sellers, specifically Secret Box Furniture and the poor services feom Value Express. When you shop on Makro’s website, it creates the impression that you are dealing with Makro itself. However, many items are actually sold by third-party sellers through Makro’s Marketplace platform. My experience has shown that when something goes wrong, the customer is left completely stuck between Makro customer care and the transporting company, with little to no accountability. What should have been a straightforward purchase has turned into a drawn-out and extremely frustrating process involving delays, poor communication, and no clear resolution. Instead of receiving proper support, customers are pushed back and forth between Makrocare and Value Express For a brand like Makro, allowing third-party sellers such as Secret Box Furniture and to operate on their platform without proper accountability damages consumer trust. If Makro is going to host sellers on their platform, then Makro should also ensure that customers are protected when problems occur. Right now, it feels like the customer is the one who pays the price when these marketplace sellers fail to deliver acceptable service. To anyone considering buying from Makro online: always check whether the product is sold by Makro directly or by a third-party seller. Based on my experience, buying from marketplace sellers can quickly become a stressful and frustrating ordeal. To other consumers experiencing similar issues, I strongly encourage you to escalate the matter. The more complaints that are raised publicly, the more likely it is that this issue will receive proper attention. Consumers should consider reporting these issues to platforms and consumer advocacy programs such as: Carte Blanche Consumer Watch The Devi Show The National Consumer Commission These organisations exist to investigate consumer issues and hold companies accountable when customers are not treated fairly. Until Makro improves oversight of its marketplace sellers and ensures proper customer protection, I would strongly advise consumers to think twice before purchasing from third-party sellers on the Makro platform.
159 replies
1 month ago
Value logistics is sinking ship.
I reported the issue to Makro customer support, I was informed that a return request had been initiated, Subsequently, a collection was arranged through Value Express, however the return collection process has been extremely disorganized and unsuccessful due to: Multiple missed collection appointments Repeated assurances that the item would be collected which was not honoured A driver ultimately being sent to an incorrect address approximately 30km away This is particularly concerning given that the same logistics company successfully delivered the item to my correct address initially. I honestly don’t know how Value Express, run by Steven Gottschalk, managed to secure logistics contracts with major retailers like Makro/Game If you spend just a few minutes reading through Makro’s customer reviews, a very clear pattern appears. Over and over again, customers are complaining about delayed deliveries, poor communication, and extremely frustrating experiences once an order is handed over to Value Express. Retailers work hard to build trust with their customers, but that trust is quickly damaged when the delivery experience falls apart. Unfortunately, that seems to be happening far too often with Value Express. The logistics partner you choose becomes part of your brand experience, and right now it feels like Value Express is dragging Makro’s reputation down with it. I strongly believe Makro should seriously review their logistics partnerships. When the same complaints keep appearing across multiple reviews, it’s not just a once-off mistake it points to a systemic issue that needs attention. (If Temu in China can deliver from there with Buffalo on time every time.) this could be a good partnerships for our big retailers. Customers expect reliability, communication, and accountability when they order from a major retailer. Until the logistics side improves, those expectations simply aren’t being met. Makro has built a strong brand over the years, and it would be a real shame to see that reputation continue to suffer because of a delivery partner that doesn’t appear able to meet the standard customers deserve.
0 replies
1 month ago
Makro marketplace disaster
I am writing to formally raise a complaint regarding a lounge suite sold by Secret Box Furniture through the Makro online marketplace. After waiting two months for delivery, the product that arrived does not resemble the item advertised on the Makro website. The quality appears extremely poor and the stool feet were already worn, which raises concerns that the product may have been previously returned or handled. I documented the condition of the product immediately upon delivery by taking timestamped photographs and confirming the delivery time through CCTV footage. Under the provisions of the Consumer Protection Act, consumers are entitled to receive goods that: Match their advertised description Are of good quality Are free from defects Are suitable for their intended purpose The product delivered clearly does not meet these requirements. I request that Secret Box Furniture work with Makro to ensure that this matter is resolved promptly and that the misrepresented product listing is investigated.
0 replies
1 month ago
Makro Marketplace Disaster – Secret Box Furniture Misleading Product, 2 Month Wait & Failed Collection
My experience purchasing a lounge suite through Makro’s online marketplace has been extremely disappointing and frustrating. Makro advertises products from third-party sellers on their platform at heavily discounted prices, which makes customers feel like they are getting a great deal. That was exactly the impression I had when I purchased a lounge suite sold by Secret Box Furniture through the Makro website. After waiting two months for delivery, I finally received a call that my order was out for delivery. In preparation for the new couch arriving, I had already donated my old leather lounge suite to someone who genuinely needed it, which made the arrival of the new one even more exciting. Unfortunately, that excitement quickly turned into disappointment. When I unwrapped the couch, it looked nothing like the one advertised on the Makro website. The quality looked extremely cheap and the stool feet were already worn, almost as if the unit had been previously returned and was now being passed on to me. Thankfully, I immediately took photos to document the condition of the couch, ensuring they were timestamped. I even checked my CCTV footage to confirm the exact delivery time so that I had clear proof of when the product arrived. The following day I contacted Makro via WhatsApp customer service to report the issue and express my dissatisfaction. I also made sure to screenshot every interaction I had with them. I was instructed to submit a refund request, which I did and received a reference number. However, when I followed up two days later, I was told that no return request had actually been initiated. I was then instructed to log into my profile and submit the request again myself. After doing that, a transporter from Value Express contacted me to arrange collection. Unfortunately, the collection process became just as frustrating: The driver never arrived on the scheduled day. I contacted them and was told the driver was far away but that it would be collected the following day. The following day came and went with no collection. I was then promised the truck would arrive at 10am the next morning, which also did not happen. Eventually, the driver called saying he was outside number 7 (next door to me). I immediately went outside, but there was no truck. After questioning him, it turned out he had gone to a completely different road with the same name nearly 30km away from my address. Shortly afterwards I received a call from Value Express saying the driver had been given that incorrect address. What makes this even more confusing is that the exact same transport company successfully delivered the couch to my correct address originally, and the correct address is clearly listed on my Makro order. At this point the entire experience has been extremely poorly handled , from misleading product advertising by Secret Box Furniture, poor product quality, delayed delivery, failed return processes and completely disorganized logistics. This has easily been one of the worst online shopping experiences I have had. Customers expect better oversight and accountability from a major retailer like Makro when allowing third-party sellers such as Secret Box Furniture to operate on their platform.
53 replies
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