Incompetent

Explained to them why I wanted to switch to them and they said would never happen with them, they would respond to alarm within 2 minutes, they take over 10 minutes, their operator when asked why they take so long to call responds with I was on another call.. 10 minutes for an armed Response call, and that's if they call... my family's security is worth more than that clearly they don't know what they are doing and don't care etc. It still didn't change after calling Jaco a few times and he said it would change