Bad service

I ordered shoes from urban courture via their page on the 14th of December 2023 where they had a buy 1 get 1 free special. I paid delivery for the standard delivery time of 3-8 business days. According to my calculations the 8th business day should've been tomorrow on the 29th December 2023. I have been sending them dms on their page however their Admin has an attitude too. When I asked about delivery I was told if I can wait they will refund me however refund takes 7-14 business days. So if I have to opt for a refund I'll be waiting basically a month for bad service and bridge in business policy.