MS
Miosha S
Active since Apr 2021
17
Reviews
0
Industries
Reviews
17 reviews7 months ago
I want my money!
So I used to have a capitec account which was my own personal account in 2022 a few family members and some friends decided to start a stokvel where people would gain interest so it became a money lending business . I was chosen to be the treasurer, so there was a main account and other two accounts of which one was the stokvel account. Whenever money came in and I informed them then a member would request funds so it used to be paid to the given bank account everytime. My account was blocked without any given explanation. A member paid money into the account mistakenly of which I had to replace om from my own pocket. I've called capitec since and no answer was given. Earlier this month I thought I'd check to see if the account is still active and to my surprise it was. I went to the branch and they told me that there's no note or reason for the hold on my account since 2022.. I did follow ups and got a response via WhatsApp that there was "mule activity" on my account. I advised the consultant that it was a stokvel so there was absolutely no mule activity but people who was willing a part of the group. I provided proof of the WhatsApp group chats and requests made by members back then and responded via email to the ***** department. I was told Tat is 3-5 business days it's been 8 business days now and still no feedback and my account is still frozen. The money that was paid into it is also gone with no explanation. I want answers and I want my money that's left in the account as it belongs to me. They can close the account for all I care because what "investigation" on an account lasts so long?? Plus no contact from the bank with a proper reason even though proof was provided that it's not "mule activity" this is pure daylight *******!
53 replies
10 months ago
Despicable customer service so dissapointed
I made a withdrawal on Monday the 2nd of June. Tuesday it was still not processed. Tried reversing it then changing my account details and contacted betway. Thabang told me that the money was returned and I should change my password. I changed my password as requested then updated him that I did that. He said he's escalating for payment I will receive my funds within 24 hours. 48 hours later I still didn't receive my funds so I contacted betway again. Portia told me that the payment failed to my bank account I asked how she was unable to explain how and I said it's impossible because I have been receiving payments into my account without trouble. She said she's escalating it again I should give them 24 hours to do a review but I should receive my payment. 72 hours later I still haven't received my money. I contacted them again today and some agent advised that I change my password again as that's what they're waiting for I advised that I already did so on Tuesday but still haven't received my money, then Herbert responded and told me that my account had a hand over and there's still no feedback from their security team to do "verification".. I don't understand how different agents working with the same system and same processes have different stories??? Is it so difficult to pick up a phone and contact the clients bank to do a verification to ensure the account belongs to the client as per fica documents?? On top of that there's no guarantee that the verification will be completed today and that I will get my money. It's been a week of them not doing their jobs. I have to continuously contact them to do their jobs in the meantime they don't follow up internally when escalating issues. There's absolutely no sense of urgency and no sense of accountability when it comes to doing their jobs what the hell??? To top it off they didn't compelete their review process after last year when someone tried to hack my account. I sent my fica documents to betway and got my account back so they are holding me up now because they didn't do their jobs properly last year and nobody on their side is taking accountability to ensure that this issue is resolved.. This is ****ing ridiculous given that it says a withdrawal takes 24 hours????????
212 replies
14 months ago
Unprofessional and *********.
Good day So I went for an interview on 05/02/2025. I was there for about 6 hours going through the different phases of the interview which they conducted in groups. As we went on some people fell out who seemed to have been unsuccessful. After the whole process was completed we were sitting in a boardroom and the HR assistant came in called our names and congratulated us that we've been successful in the job selection. They then made us sign consent forms for checks to be done. I was honest about the record on my name to the HR personell and explained why there is a record on my name and that I'm still attending court for the past year to get this case dismissed for something I didn't do and once it is dismissed I'll retain a police clearance certificate. HR said they'll discuss and will get back to me the following day. It took them almost a week and they returned my call on 11/02/2025 telling me that unfortunately they cannot send me an offer, if the case was a long time ago they could've considered. Yet I was completely honest and which company professionally says you're successful in an interview when they haven't conducted their checks yet? Very unprofessional service. Having people's hopes up just to go back on their word. They definitely don't live up to their values as a company because where's the integrity in what they did?
0 replies
15 months ago
Nonsense service
Good day So I have been with vox for a few years now. I moved by the end of November and canceled my line at the place I was residing. I app**** for a new line to be installed at the place I'm currently residing at. The order was placed in December already. It's more than a month later nothing had been done. The supplier who is Vumatel called and confirmed the details and said Vox will proceed. I've spoken to 4 different agents in Vox they keep saying the issue is escalated but nothing happens. Yesterday I contacted them through the WhatsApp channel. They took a whole day to respond upon responding with yet another escalation they asked if there's anything further I was still busy responding and the chat was closed. This is utter nonsense honestly what can be so difficult to do.
53 replies
15 months ago
Utter nonsense service.
Good day So I have been with vox for a few years now. I moved by the end of November and canceled my line at the place I was residing. I app**** for a new line to be installed at the place I'm currently residing at. The order was placed in December already. It's more than a month later nothing had been done. The supplier who is Vumatel called and confirmed the details and said Vox will proceed. I've spoken to 4 different agents in Vox they keep saying the issue is escalated but nothing happens. Yesterday I contacted them through the WhatsApp channel. They took a whole day to respond upon responding with yet another escalation they asked if there's anything further I was still busy responding and the chat was closed. This is utter nonsense honestly what can be so difficult to do.
165 replies
26 months ago
Bad customer service!
I opened an account with FNB in the week. I run a stokvel, the one accounts purposes was for the sake of the stokvel. Gave one of the members mandate to be able to transact on my behalf in cases where I'm not available to do so. A day later her personal accounts was frozen and placed on hold because of some investigation going on with regards of certain funds that was deposited into her personal accounts. I immediately removed her mandate on my account, yet it affected my account and I can't transact with it. I called FNB yesterday I was told by a consultant that I should go into the branch so I can be verified and they'll call their ***** department from the branch and the hold should be lifted. I did that however to my surprise after holding for 45 minutes for the ***** department someone finally answered only for the agent to tell me that they can't remove the hold and that the investigating officer of the person whose personal accounts was frozen can lift the hold. I called again today after holding for 30 minutes someone finally answered and once getting through to the ***** department they advised that KYC will be able to assist, after going through to 3 different departments an hour later on the line explaining myself over and over again I finally get through to the KYC department whereas they advised that they can't help with uplifting the hold and I should await the investigating officer to uplift the hold. The person who had mandate on the account sent the investigating officer whose name is Achmat Bennett an email yesterday and tried getting hold of him to uplift the hold on my account as it wasn't hers she only had mandate. I don't get what that has to do with the investigation. So can Achmat Bennett please assist with this situation as the stokvel clients thinks I ran away with their money and they need their funds however I can't transact at all, just because of a mandate that was given to one member. This is ridiculous and the service is pathetic.
56 replies
26 months ago
Biggest ****
Worked for absa for almost 10 years. Decided to quit because of the financial challenges I was facing. After a battle with receiving the pension finally received it in February. A partner of mine whom I made a loan for back in 2018 decided to give me a large amount of money to sort out my problems, I advised if I knew I wouldn't have resigned. Decided to start my own business, buy a car and become debt free. Paid money over from my African bank account and to my African bank account to make an online purchase as I couldn't use my absa account for online transactions due to being under debt review for years. Been doing things this way even with my salary for years. Now all of a sudden I'm accused that the funds are *****ulent due to claims made by African Bank. Thabang from African Bank called me yesterday confirming how much I paid over from my absa account on the 25th I confirmed the amount and he advised that he'd get back to me. As always with the service from African Bank for the past year, I make immediate payments from my absa account and a day later they still don't reflect in the African Bank account then I have to call them and then have to still wait 48 more hours for the issue to be resolved before I have access to my funds. Received a call yesterday from Xobile at Absa stating that if African Bank doesn't get back with valid proof by end of business by today I'd be able to access my funds to honor my settlement letters to become debt free. Today my funds are still frozen and received a call from a different consultant who confirmed they same proof of payment from my pension and email from my partner stating that he gave me money now I have to continue to wait for this matter to be "resolved". Claims of ***** needs valid proof, I assume they're saying my pension is also *****. I still don't have access to my funds and I asked African Bank to provide proof that the money I paid from my absa account was *****, still nothing. I pulled a statement whilst on the phone yesterday with Thabang from African Bank, what he was saying differed to what I saw on the statement. I realized today that I should've just downloaded the statement as they've completely removed my access with online banking and can't access the funds left in my African bank account all due to a false claim of "*****".. Who in their right minds leaves *****ulent money in the bank. Then they keep the funds all in the name of "*****".. If anything banks seem to be the biggest ****mers yet we trust them with our money. I cannot even honor my settlements now due to an "investigation" with false accusations and no proof from African Bank
56 replies
26 months ago
Biggest ****
Opened an account with this bank a year ago. I have been using it for online transactions and personal daily usage. Resigned from my job and got my pension paid out in February. On the 25th I paid money over to my African bank account to make an online purchase. The following day I couldn't transfer funds or make payments with some of my money still in the account. They called the bank I received my pension into which is absa which is also my past employer. My funds were frozen due to a ***** claim from African Bank. Received a call from Thabang yesterday from African Bank and he asked how much I paid into my bank account from absa on the 25th I had to go onto the app to pull a statement to confirm and he advised that he'll be sending it to the finance department claiming that I paid *****ulent money over to my absa account. What he was saying didn't correspond to the statement on the app, I asked for clarity and still awaiting feedback. Funds are now frozen with absa with "*****" claims with no proof. I can't even access my pension funds which was paid out to me after working for absa for almost 10 years. I've provided proof of the proceeds of funds, and they can check internally as well to confirm the pension. It's astonishing how one can be easily labeled of ***** with absolutely no valid proof of the claims made towards someone. Who would keep *****ulent funds in the bank and not go withdraw it as soon as possible. I'm withheld now from honoring my settlement letters because of a so called ***** investigation. If anything it's more the bank that should be accused of ***** as they withhold the funds never for you to be able to access again. It's a sad world we live in all under the name of "following the process" with no proof of accusations made
0 replies
28 months ago
Bad service
I ordered shoes from urban courture via their page on the 14th of December 2023 where they had a buy 1 get 1 free special. I paid delivery for the standard delivery time of 3-8 business days. According to my calculations the 8th business day should've been tomorrow on the 29th December 2023. I have been sending them dms on their page however their Admin has an attitude too. When I asked about delivery I was told if I can wait they will refund me however refund takes 7-14 business days. So if I have to opt for a refund I'll be waiting basically a month for bad service and bridge in business policy.
0 replies
29 months ago
Ridiculous service
I had a previous connection with Vox. Was in hospital in a coma for 3 months, my connection was discontinued. Finally got back home and re-instated the service also paid up back dated fees. They advised that a new connection must be registered. I waited two weeks for this to be done, finally received an sms that the line is active. Noticed that I'm charged for a UPS which I don't have on the invoice. It was logged up until now no response. I was advised that because I have the existing router they will only configure the nee active line to it. I was on a call for an hour this morning with no assistance I have to keep explaining the same thing to three different people, loadshedding kicked in and still my airtime and time spent on the phone was useless. Doesn't seem like anyone knows what they're doing, but as soon we a payment is late they're fast to discontinue the service. This is ridiculous
273 replies
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