URBAN GLIDE - IS THIS A ****?

After ordering and paying for sneakers for my daughter, i excpected to get a tracking number after 48 hours - nope, I have request via whatsapp, email and facebook what is happening and to date - I do not even have a tracking number , just excuses. I have noticed that on the reviews of this so called company, I am not the only one. I have obviously been ****med, along with everyone else.