Unauthorized, Unreasonable and unjustified fines added to debit order without consent.

These people charged me for a noise complaint when I was away from my flat I'm renting with them, They sent me a letter to sign and I disputed the fine stating that I was not there and I live alone, However, with me not signing the fine and them not even investigating or my consent, they added the fine to my debit order which I consider as ********. I called them and sent an email. I'm still waiting for feedback. I highly advise not staying here if you're thinking about it. I'm out as soon as I get a chance.