No refund no dress

I ordered two dresses both arrived promptly (yay) but both didn’t fit me. I returned them and both of them came back but one fitted me nicely and the other still didn’t fit. They told me they don’t have the size I wanted but would alter a larger size to fit me, they even asked for my measurements. I thought that was really great and went beyond the call of duty. I sent back the dress with my measurements. But then the problem started!!!! They gave me empty promises after empty promises from Aug to October 2023. I repeatedly asked that they please refund me instead but they kept on promising. Even sending me a **** waybill (who does that!!!). Needless to say I never received the dress. I reported them to the consumer goods and services ombud who were not very helpful unfortunately & couldn’t get a response from them! Wow what an awful experience for a company that makes such beautiful clothes! Really disappointed!!!!