Unprofessional and arrogant manager

I am speechless to the horrible unprofessional service i just received from the manager Gerald not the way to deal with customers in that manner, my internet has been down for two whole days now and they can only help me tomorrow, also apparently they do not do there own cabling some elves magically appear at night and do it.. can not believe the level of the bad service i have received definitely would not recommend you to anyone really pathetic