Urchin Design Refuses to update software built in 2014 which cost R50,000 because he's upset with demands for better service.

Website can not be updated by any other company due to firewalls in code. In 2015 our company paid Andrew Watts Urchin Design R50,000 to develop an interactive software package for our franchises. we have since updated the software every year as per Xneelo PHP request, which Andrew did not make us aware of the annual updates, we don't mind the cost, but the challenge is only Andrew understands the code. As Urchin design became busier, he became less available taking 2-3 emails to respond to our requests. We decided to take the software to another developer but he has built in certain firewalls that the developers can not work through. To date we have invested over R250,000 with Urchi Design and his attitude to SACHI is "tough" work it out, due to strongly worded emails to improve his service levels which he took offence too. If you are investing in a long term project which requires updates, Urchin Design will throw you under the buss, the minute he knows he owns your digital real estate. be careful, he is an emotional but capable programmer, but I have no recourse to escalate his poor service too. He is the business, and now I must rebuild the software which is used by 48 inspectors.