USB & More
4|27 reviews
AV
ARLENE V
1 reviews | Active since Member
24 Oct 2022, 14:34
Dishonest and unethical advertising - USB & More
Be warned about this online store based in Johannesburg and advertising online - Dishonest and unethical advertising - I ordered 2 branded t-shirts at a price of R317. Subsequently, I was advised that branded is extra at a cost of R338,74 (more than the cost of the t-shirts I ordered). No-where, during the online transaction, was it stated that branding would be an additional cost. Moreover, they advertise on social media that they have "Free delivery" - however the consultant explained that delivery is only free when the item is Barron stock - if it not Barron stock, then there is a shipping charge - not mentioned anywhere on website. I asked to cancel the order, but today I got home to find a delivery of 2 unbranded t-shirts - which I could have gone to Pick n Pay to purchase for much less than R317 - had I wanted unbranded t-shirts then that is exactly what I would have done. Dishonest and unethical brand - do not purchase from them!
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Replies (133)USB & More's replyOfficial
25 Oct 2022, 07:49We go out or way to assist every client to the best of our abilities. We don't advertise false information. On our website it states Barron only items enjoy free delivery, you had only 1 golf shirt from Barron in the cart and one golf shirt form another supplier. In the same place it states that should you require branding the free delivery will not apply as the items needs to go in for branding first. We have all the information on our website.
I urge you to read the section with the Barron free delivery again on our site before giving us a bad rating and calling us dishonest and unethical.
The Barron free delivery details as per our listing.
https://www.usbandmore.co.za/collections/free-delivery-on-selected-items
No where on our adverts or our listings for the golf shirts do we say Branding is included. We say branding is available and if you would like branding done email us for more information and we will quote you.
With regards to the order being cancelled, there was a slight miscommunication as the consultant understood that the additional order for the branding you requested needs to be cancelled. We apologize for the miscommunication.
I urge you to read the section with the Barron free delivery again on our site before giving us a bad rating and calling us dishonest and unethical.
The Barron free delivery details as per our listing.
https://www.usbandmore.co.za/collections/free-delivery-on-selected-items
No where on our adverts or our listings for the golf shirts do we say Branding is included. We say branding is available and if you would like branding done email us for more information and we will quote you.
With regards to the order being cancelled, there was a slight miscommunication as the consultant understood that the additional order for the branding you requested needs to be cancelled. We apologize for the miscommunication.
Best regards,
USB & More's reply25 Oct 2022, 07:49
Official
We go out or way to assist every client to the best of our abilities. We don't advertise false information. On our website it states Barron only items enjoy free delivery, you had only 1 golf shirt from Barron in the cart and one golf shirt form another supplier. In the same place it states that should you require branding the free delivery will not apply as the items needs to go in for branding first. We have all the information on our website.
I urge you to read the section with the Barron free delivery again on our site before giving us a bad rating and calling us dishonest and unethical.
The Barron free delivery details as per our listing.
https://www.usbandmore.co.za/collections/free-delivery-on-selected-items
No where on our adverts or our listings for the golf shirts do we say Branding is included. We say branding is available and if you would like branding done email us for more information and we will quote you.
With regards to the order being cancelled, there was a slight miscommunication as the consultant understood that the additional order for the branding you requested needs to be cancelled. We apologize for the miscommunication.
I urge you to read the section with the Barron free delivery again on our site before giving us a bad rating and calling us dishonest and unethical.
The Barron free delivery details as per our listing.
https://www.usbandmore.co.za/collections/free-delivery-on-selected-items
No where on our adverts or our listings for the golf shirts do we say Branding is included. We say branding is available and if you would like branding done email us for more information and we will quote you.
With regards to the order being cancelled, there was a slight miscommunication as the consultant understood that the additional order for the branding you requested needs to be cancelled. We apologize for the miscommunication.
Best regards,