Uthukela Ladysmith - Worst Service Ever

Hi, I would like to write this review on behalf of my parents. This review is for Uthukela Ladysmith. We give this company a zero rating.

Two years ago we moved to Newcastle. We have been trying to get our deposit back from them since our house was sold in Ladysmith and moved to Newcastle.

On 15.12.2021 email sent to accounts@uthukeladm.co.za, adminqueries@uthukeladm.co.za, credicontrol@uthukeladm.co.za and payments@uthukeladm.co.za informing the offices that we have been trying on numerous occasions to get hold of someone there to assist but to no avail. In the email we also informed them that our house is sold and requested for them to send us a deposit refund form for the credit due to us. We have not received any response on that email.

Email sent 05.01.2022 - This email we referred to the email sent to them 15.12.2021 as we have not receive any response or calls from their offices. It was also mentioned in the email that we saw Mr. Yala on 21.12.2021 and he showed us on the system that there is a refund due to us. Mr Yala requested documents from us, we went to obtain the documents and upon returning to his office, we were informed that Mr. Yala was not available and we should leave the documents with the secretary as she will make sure he receives the documents. We have not heard anything from the offices.

During the months that followed numerous phone calls were made however no success or any feedback.

28.07.2022 - Again an email was sent to accounts@uthukela.co.za requesting for assistance with regards to the refund due to us.

29.07.2022 - Email sent to same email address requesting urgent feedback with regards to all the previous emails sent through to them in connection with the refund due.

14.09.2022 - On 09.09.2022 we spoke to Thys with regards to the outstanding refund due to us. He gave us his email address to sent him an email explaining the situation. Email was sent to him, however, like all the other emails, we have not receive any feedback, very disappointing. In all the emails sent to all the different email addresses our contact details was always attached, but there was not one person that actually did phone us to try and resolve this matter.

29.11.2023 - We decided to drive through to Ladysmith again to go to the office and try to get some answers. What a shocking discovery we made when we entered the building. The security at the door was sitting at his table with his phone on the table and watching ****, not hiding it, but open for everyone to see what he is busy doing on his phone. What type of employees are working here at this office, seriously, this is disrespectful to the public. We went inside and was directed to the office of Mr. Siya Nkehli, Room G-42, Senior Billing Officer, however, he was not available, nothing new from the past experiences. His secretary took all our details and assured us that Mr. Siya will contact us with regards to the refund, up until now, still waiting for that phone call.

Long story short, our question: How are we suppose to get our refund back, this has been dragging on for too long and we would like to get this resolved. Who are we suppose to contact that will actually assist us and not just make empty promises? Is there no one in these offices that is actually doing their job anymore, are they only there for the money and not interested in helping the public? Why should one struggle like this to get what is due to you? This is pathetic and unacceptable and the worst service ever!!!!!