V+ Rewards Programme Card
3.7|71 reviews
AM
Arthur M
1 reviews | Active since Member
06 Nov 2024, 10:52
USELESS CALL CENTER
This is a shame , the call center is just useless , the hang up on clients. spoke to thando or Thabo is one of the useless people that i have ever spoken to , very slow and that person he asked my name like 8 times this also applies to my phone number he asked for it like 12 times , yet I'm loosing airtime.
i places my first call on 6 November 2024 @12.16 hrs , the lady was so rude , she made me hold the call and never transferred the call 10 minutes later she hangs up while I'm holding and she kept on saying she is waiting for supervisor. lost 10 mis of my life.
Then i places another call on the same date at12.26pm omw that guy was slow , and useless and helpless. this was the worst experience ever in my life
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Replies (177)AM
Arthur M's updateReviewer Update
06 Nov 2024, 11:04SPOKE TO LUNGELWA THOBELA , THAT IS A GOD SENT CUSTOMER AGENT SHE IS BRILLIANT AND PROFFESIONAL , SHE HELPED ME AND GUIDED ME WITH THE WHOLE ISSUE , THUMBS UP TO LUNGELWA , YOU MUST HIRE MORE PEOPLE LIKE HER
AM
Arthur M's update06 Nov 2024, 11:04
Reviewer Update
SPOKE TO LUNGELWA THOBELA , THAT IS A GOD SENT CUSTOMER AGENT SHE IS BRILLIANT AND PROFFESIONAL , SHE HELPED ME AND GUIDED ME WITH THE WHOLE ISSUE , THUMBS UP TO LUNGELWA , YOU MUST HIRE MORE PEOPLE LIKE HER
AM
Arthur M's updateReviewer Update
06 Nov 2024, 11:05LUNGELWA FINALLY HELPED ME PLEASE GIVE THAT LADY A RAISE
AM
Arthur M's update06 Nov 2024, 11:05
Reviewer Update
LUNGELWA FINALLY HELPED ME PLEASE GIVE THAT LADY A RAISE
V+ Rewards Programme Card's replyOfficial
11 Nov 2024, 09:38Dear Arthur,
Thank you for sharing your experience with us, and we are truly sorry for the frustration and inconvenience you faced.
Please know that we have taken your feedback seriously. Following your complaint, we escalated this matter, and our V+ Helpdesk Manager, Brandon, personally contacted you to extend our apologies for the experience.
We are glad to confirm that your issue has now been resolved.
Additionally, we're grateful to hear your kind words about Lungelwa's service. She exemplifies the professionalism we aim for in all interactions, and it’s wonderful to know she made such a positive impact. Your commendation will certainly be shared with her and her team.
If there’s anything more we can do to assist you, please don’t hesitate to reach out.
Warm regards,
The V+ Rewards Team
Thank you for sharing your experience with us, and we are truly sorry for the frustration and inconvenience you faced.
Please know that we have taken your feedback seriously. Following your complaint, we escalated this matter, and our V+ Helpdesk Manager, Brandon, personally contacted you to extend our apologies for the experience.
We are glad to confirm that your issue has now been resolved.
Additionally, we're grateful to hear your kind words about Lungelwa's service. She exemplifies the professionalism we aim for in all interactions, and it’s wonderful to know she made such a positive impact. Your commendation will certainly be shared with her and her team.
If there’s anything more we can do to assist you, please don’t hesitate to reach out.
Warm regards,
The V+ Rewards Team
Best regards,
V+ Rewards Programme Card's reply11 Nov 2024, 09:38
Official
Dear Arthur,
Thank you for sharing your experience with us, and we are truly sorry for the frustration and inconvenience you faced.
Please know that we have taken your feedback seriously. Following your complaint, we escalated this matter, and our V+ Helpdesk Manager, Brandon, personally contacted you to extend our apologies for the experience.
We are glad to confirm that your issue has now been resolved.
Additionally, we're grateful to hear your kind words about Lungelwa's service. She exemplifies the professionalism we aim for in all interactions, and it’s wonderful to know she made such a positive impact. Your commendation will certainly be shared with her and her team.
If there’s anything more we can do to assist you, please don’t hesitate to reach out.
Warm regards,
The V+ Rewards Team
Thank you for sharing your experience with us, and we are truly sorry for the frustration and inconvenience you faced.
Please know that we have taken your feedback seriously. Following your complaint, we escalated this matter, and our V+ Helpdesk Manager, Brandon, personally contacted you to extend our apologies for the experience.
We are glad to confirm that your issue has now been resolved.
Additionally, we're grateful to hear your kind words about Lungelwa's service. She exemplifies the professionalism we aim for in all interactions, and it’s wonderful to know she made such a positive impact. Your commendation will certainly be shared with her and her team.
If there’s anything more we can do to assist you, please don’t hesitate to reach out.
Warm regards,
The V+ Rewards Team
Best regards,