V Toy Auto Spares
1|2 reviews
WW
Wayne W
1 reviews | Active since Member
03 May 2017, 11:12
Terrible Service and After Service
<p>I Lodged a request on a website, I was looking for a Gearbox for a Lexus. V Toy called me saying they have one they even confirmed it was for the same model of car. I called Lexus and Confirmed All 2007 till 2010 Model used the same Automatic gearboxes. I sent someone to pay and collect the gearbox. Paid shipping to durban. Once My car went in for the gearbox to be installed they found that the wrong gearbox has been supplied. I called them They said I must send pics of the old gearbox and they will get it and ship it. I was forced to rent a car for the time been so I could get to work. It has been 6 days and I still have not received the new gearbox there is not haste in them resolving the issue. I would not recmmend anyone doing business with this company.</p>
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Wayne W's updateReviewer Update
26 May 2017, 15:00So Eventaully I received the gearbox after about a week of complaining, I even had to pay for the delivery of the other gearbox even though the guys at VTOY said they would cover the cost of the delivery. Have it installed only to fnd the gearbox is faulty as well. Till this day it has been about two weeks they have been promising to pay my money back for the delivery. STILL WAITING. The Gearbox Supposedly comes with a "1 MONTH" Warranty but it is so sad that I have informed them that it is faulty and yet still waiting for any form of feedback on a replacement or refund. SO EVERYONE I CAN NOT WITH OUT A DOUBT SAY DO NOT DO BUSINESS WITH THIS COMPANY.
WW
Wayne W's update26 May 2017, 15:00
Reviewer Update
So Eventaully I received the gearbox after about a week of complaining, I even had to pay for the delivery of the other gearbox even though the guys at VTOY said they would cover the cost of the delivery. Have it installed only to fnd the gearbox is faulty as well. Till this day it has been about two weeks they have been promising to pay my money back for the delivery. STILL WAITING. The Gearbox Supposedly comes with a "1 MONTH" Warranty but it is so sad that I have informed them that it is faulty and yet still waiting for any form of feedback on a replacement or refund. SO EVERYONE I CAN NOT WITH OUT A DOUBT SAY DO NOT DO BUSINESS WITH THIS COMPANY.