VM
Vaal Mall
Unclaimed Business
VM
Performance(last 12 months):
TrustIndex
0
Ranking
#8
in Security
NPS Score
-50
Recommended: Unlikely
Review Distribution
2|4 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Vaal Mall
Vaal Mall has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Vaal Mall across 13 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDS
Desire S
1 reviews | Active since Jan 2020
2 Dec 2025, 07:37
Bad food Experience
Dear Manager, I'm writing to express my disappointment with my recent visit to your restaurant at Vaal Mall. I ordered a Kiddies Burger Meal for my grandchild, and when I opened the burger, I was shocked to find that it was incomplete. The burger had no garnish, no relish, and the bread bun wasn't toasted. It was simply a patty with a piece of cheese. I was also disappointed that no one asked me about the meal options or offered to customize it according to my preferences. The service was lacking, and I felt like I was just another number. I expect better quality food and service from Wimpy, and I'm disappointed that my grandchild didn't get the meal they deserved. I'm concerned that if this is the standard of service, I might as well have stayed home and made a sandwich. I'd appreciate it if you could look into this matter and take necessary actions to improve the service and food quality. Name: Desirè Schoeman 0848127407 Date: 29 November 2025 Time: paid 11:20 Regard Desiré Schoeman
Helpful (0)
|Replies (0)DS
Desire S
1 reviews | Active since Jan 2020
2 Dec 2025, 07:37
Bad food Experience
Dear Manager, I'm writing to express my disappointment with my recent visit to your restaurant at Vaal Mall. I ordered a Kiddies Burger Meal for my grandchild, and when I opened the burger, I was shocked to find that it was incomplete. The burger had no garnish, no relish, and the bread bun wasn't toasted. It was simply a patty with a piece of cheese. I was also disappointed that no one asked me about the meal options or offered to customize it according to my preferences. The service was lacking, and I felt like I was just another number. I expect better quality food and service from Wimpy, and I'm disappointed that my grandchild didn't get the meal they deserved. I'm concerned that if this is the standard of service, I might as well have stayed home and made a sandwich. I'd appreciate it if you could look into this matter and take necessary actions to improve the service and food quality. Name: Desirè Schoeman 0848127407 Date: 29 November 2025 Time: paid 11:20 Regard Desiré Schoeman
0
Replies (0)GM
Geraldine M
1 reviews | Active since Jan 2020
2 Aug 2025, 08:14
Vaal mall's dirty female bathroom
The female bathroom near Standard Bank entrance and close to Mug & Bean is utterly disgusting. Most of the toilets don't have toilet paper, ******* laying on the floor, bathroom stinks, toilets are dirty and messy. The worst thing is that females are using the bathroom and leaving them so disgusting. The drier is the most unhygienic tool one can use to dry your hands when the filters are not changed regularly and the noise it makes is enough to drive you up the wall. The bathrooms must be cleaned regularly and that is definitely not happening. I'm positive the drier filters are not changed regularly.
Helpful (0)
|Replies (0)GM
Geraldine M
1 reviews | Active since Jan 2020
2 Aug 2025, 08:14
Vaal mall's dirty female bathroom
The female bathroom near Standard Bank entrance and close to Mug & Bean is utterly disgusting. Most of the toilets don't have toilet paper, ******* laying on the floor, bathroom stinks, toilets are dirty and messy. The worst thing is that females are using the bathroom and leaving them so disgusting. The drier is the most unhygienic tool one can use to dry your hands when the filters are not changed regularly and the noise it makes is enough to drive you up the wall. The bathrooms must be cleaned regularly and that is definitely not happening. I'm positive the drier filters are not changed regularly.
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Replies (0)AS
JP
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Jabulani N
1 reviews | Active since Jan 2020
17 Mar 2025, 10:33
Poor Management
First time in a while since I've visited the mall and I have to say that it is quite not up to standard with how it used to be.
Helpful (0)
|Replies (0)JN
Jabulani N
1 reviews | Active since Jan 2020
17 Mar 2025, 10:33
Poor Management
First time in a while since I've visited the mall and I have to say that it is quite not up to standard with how it used to be.
0
Replies (0)JK
Jeanette K
1 reviews | Active since Jan 2020
6 Sept 2024, 17:42
Bathrooms very dirty...
Bathrooms very dirty, no one there to clean them.
Helpful (0)
|Replies (0)JK
Jeanette K
1 reviews | Active since Jan 2020
6 Sept 2024, 17:42
Bathrooms very dirty...
Bathrooms very dirty, no one there to clean them.
0
Replies (0)SH
Sphesihle H
1 reviews | Active since Jan 2020
30 Jul 2024, 13:58
Complaints against Vaal Mall debonairs staff
There's one of your staff that needs to be called into order from Debonairs vaal mall.she's going around in other retailers e.g mrprice vaal mall she's taking pictures of staff of which is against the POPIA Act.i was standing behind her when she does this nonsense.some people are shopping with anger 😠 and shocking part she's doing this in a uniform of debonairs.there is nothing wrong with mrprice ❤️
Helpful (0)
|Replies (0)SH
Sphesihle H
1 reviews | Active since Jan 2020
30 Jul 2024, 13:58
Complaints against Vaal Mall debonairs staff
There's one of your staff that needs to be called into order from Debonairs vaal mall.she's going around in other retailers e.g mrprice vaal mall she's taking pictures of staff of which is against the POPIA Act.i was standing behind her when she does this nonsense.some people are shopping with anger 😠 and shocking part she's doing this in a uniform of debonairs.there is nothing wrong with mrprice ❤️
0
Replies (0)BT
BABA T
1 reviews | Active since Jan 2020
4 Sept 2023, 06:46
BAD SERVICE
Bad service received from KFC vaal mall drive thru on Saturday when I was hushed and talked to badly by cashier. I could not place my order properly and i was told reverse back I come back when i have decided on what to order even though there were no cars behind us The lady refused to give us a second to discuss our order even though I asked for a second. I ordered in a hurry and forgot to order meals which has drinks. We had a bad lunch altogether and a regrettable one. kfc case no.CAS1321353 l5k0x5 Cashier Name :Seipati 25
Helpful (0)
|Replies (0)BT
BABA T
1 reviews | Active since Jan 2020
4 Sept 2023, 06:46
BAD SERVICE
Bad service received from KFC vaal mall drive thru on Saturday when I was hushed and talked to badly by cashier. I could not place my order properly and i was told reverse back I come back when i have decided on what to order even though there were no cars behind us The lady refused to give us a second to discuss our order even though I asked for a second. I ordered in a hurry and forgot to order meals which has drinks. We had a bad lunch altogether and a regrettable one. kfc case no.CAS1321353 l5k0x5 Cashier Name :Seipati 25
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Replies (0)