VH
Vacation Hub International
Claimed Business
VH
Vacation Hub International
Claimed Business
20 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Vacation Hub International faces widespread criticism around its 10-year Loyalty Cashback Reward program. Numerous long-standing members report being denied their promised payout due to missing Reliance Certificates they claim were never communicated or provided. Cancellation difficulties, unresponsive customer service, and unauthorized contract renewals are recurring frustrations. Members also frequently note that VHI quotes are more expensive than booking independently. A small number of satisfied customers praise helpful consultants and good holiday deals, but these positive experiences are heavily outweighed by negative feedback.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|20 Reviews
May '25 - Apr '26
5(13.3%)
4(6.7%)
3(0%)
2(0%)
1(80%)
5(13.3%)
4(6.7%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Vacation Hub International
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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MG
Mishelle G
1 reviews | Active since Jan 2020
31 Dec 2025, 12:50
VHI - unresponsive
I have been a member of VHI for 8 years. I have never used their services as I found them to be more expensive than travel companies. I have been wanting to cancel my membership for a while now. When I tried to cancel a year or so ago, I was told about my "bonus" that I would lose so I stuck with them. However after still not being happy with some of the quotes given to me, I decided to cancel my membership. On 22 December 2025, I sent an email to them indicating that I want to cancel my membership. I sent another email on 29 December 2025 indicating that I did not receive any response from them and that i consider my membership as cancelled effective immediately. It is 31 December 2025 and to date i have not received an acknowledgement of my email, but on 29 December 2025, they conveniently withdrew my membership fee, again without my permission as this fee payment was to be paid on the last day of the month. I am so frustrated with the unprofessional behaviour of this company.
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Mishelle G
1 reviews | Active since Jan 2020
31 Dec 2025, 12:50
VHI - unresponsive
I have been a member of VHI for 8 years. I have never used their services as I found them to be more expensive than travel companies. I have been wanting to cancel my membership for a while now. When I tried to cancel a year or so ago, I was told about my "bonus" that I would lose so I stuck with them. However after still not being happy with some of the quotes given to me, I decided to cancel my membership. On 22 December 2025, I sent an email to them indicating that I want to cancel my membership. I sent another email on 29 December 2025 indicating that I did not receive any response from them and that i consider my membership as cancelled effective immediately. It is 31 December 2025 and to date i have not received an acknowledgement of my email, but on 29 December 2025, they conveniently withdrew my membership fee, again without my permission as this fee payment was to be paid on the last day of the month. I am so frustrated with the unprofessional behaviour of this company.
0
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Gerda
1 reviews | Active since Jan 2020
8 Dec 2025, 08:44
VHI Loyalty Bonus
We had out contact started 31/7/2014 and expired 30/08/2024 I have contacted VHI in March of 2024 and spoke to Erica Bezuidenhout from VHI till recent now changed to MERIDIAN TRAVEL SERVICES to cancel the contract it was confirmed that should I cancel the contract we will loose the Loyalty Bonus -- note nothing was mentioned of a "CERTIFICATE" also note that nothing was mentioned about a letter or something to cancel the contract. At end of August 2024 I have contacted VHI and request cancellation of contract that Expired 30/08/2024 after 10 years spoke to Roslin Mack, notice this she is working for VHI, MYTRAVELUTION and now MERIDIAN TRAVEL SERVICES. I request cancellation of the contract per telecom, again nothing was communicated to me that I need to process a letter. I ask het about the Loyalty Bonus and she requested a certificate, I have confirmed that there was no certificate issued to us and never communicated, he then told us that then we are not liable to received the Loyalty Bonus and we are denied. Notice that ROSLIN MACK also part of MYTRAVELUTION owing us R 25,000 ****** from us - RIAAZ DE KLERK We signed a contract in Sept 2023 with MYTRAVELUTION and then they will takeover the VHI - we paid a dep of R 25,000.00 and then read the contract over the weekend, I have cancelled that contract on 5th Sep 2023 within the time frame of 7 days. They cancelled the contract and confirmed they will pay back all our money and till today 08/12/2025 where they at 1st said they pay back member every Friday, now they have all sorts of excuses why not paying out. After several emails in Oct 2024 between myself and ROSLIN MACK still nothing was mentioned of a letter as cancellation was done per telecom. On the 1st Dec I received an email after 16 month from ERICA BEZUIDENHOUT (VHI) said that "DESPITE PREVIOUS REMINDERS" telling us that the contract has not been cancelled as per telecom with ROSLIN MACK and that the contract has been renewed ******* and against the law with out our FULL CONCENT and we have signed NO contract to be renewed. Contract was signed for dates July 2014 - Aug 2024 (10 years). I have requested ERICA BEZUIDENHOUT since last week that I need all the "PREVIOUS REMINDERS" so was so called mailed to to forward it to me - I have not received 1x single communication from her , but I have got is a email from ERICA BEZAUIDENHOUT email this morning 08/12/2025 said that we are liable for R 5600.00 before they will cancel the contract. These people are ****mers as not on one vacation could they assist with cheaper holiday rates.
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Gerda
1 reviews | Active since Jan 2020
8 Dec 2025, 08:44
VHI Loyalty Bonus
We had out contact started 31/7/2014 and expired 30/08/2024 I have contacted VHI in March of 2024 and spoke to Erica Bezuidenhout from VHI till recent now changed to MERIDIAN TRAVEL SERVICES to cancel the contract it was confirmed that should I cancel the contract we will loose the Loyalty Bonus -- note nothing was mentioned of a "CERTIFICATE" also note that nothing was mentioned about a letter or something to cancel the contract. At end of August 2024 I have contacted VHI and request cancellation of contract that Expired 30/08/2024 after 10 years spoke to Roslin Mack, notice this she is working for VHI, MYTRAVELUTION and now MERIDIAN TRAVEL SERVICES. I request cancellation of the contract per telecom, again nothing was communicated to me that I need to process a letter. I ask het about the Loyalty Bonus and she requested a certificate, I have confirmed that there was no certificate issued to us and never communicated, he then told us that then we are not liable to received the Loyalty Bonus and we are denied. Notice that ROSLIN MACK also part of MYTRAVELUTION owing us R 25,000 ****** from us - RIAAZ DE KLERK We signed a contract in Sept 2023 with MYTRAVELUTION and then they will takeover the VHI - we paid a dep of R 25,000.00 and then read the contract over the weekend, I have cancelled that contract on 5th Sep 2023 within the time frame of 7 days. They cancelled the contract and confirmed they will pay back all our money and till today 08/12/2025 where they at 1st said they pay back member every Friday, now they have all sorts of excuses why not paying out. After several emails in Oct 2024 between myself and ROSLIN MACK still nothing was mentioned of a letter as cancellation was done per telecom. On the 1st Dec I received an email after 16 month from ERICA BEZUIDENHOUT (VHI) said that "DESPITE PREVIOUS REMINDERS" telling us that the contract has not been cancelled as per telecom with ROSLIN MACK and that the contract has been renewed ******* and against the law with out our FULL CONCENT and we have signed NO contract to be renewed. Contract was signed for dates July 2014 - Aug 2024 (10 years). I have requested ERICA BEZUIDENHOUT since last week that I need all the "PREVIOUS REMINDERS" so was so called mailed to to forward it to me - I have not received 1x single communication from her , but I have got is a email from ERICA BEZAUIDENHOUT email this morning 08/12/2025 said that we are liable for R 5600.00 before they will cancel the contract. These people are ****mers as not on one vacation could they assist with cheaper holiday rates.
0
Replies (0)FT
Floyd T
1 reviews | Active since Jan 2020
24 Nov 2025, 14:33
Loyalty Bonus denied.
I have been a member of VHI for 10 years. In 2024, 9th year of my membership, I wanted to cancel my membership, because their packages did not work for us as it was mostly during the time we were at work. I was advised by a consultant not continue with the membership and that in 2025 it would be 10years with VHI and then I can claim a loyalty bonus that would amount to R35 000. Never did any consultant reminded me to download a certificate to be eligible to claim. In September 2025 I asked for the process to be able to claim the bonus. I was only advised to wait until the October instalment was deducted and then I could submit the claim. Once again, no reminder to download the certificate as a caring business would do.After the 25 October I asked for guidance to submit the claim, and the certificate was mentioned and requested by admin before the claim can be processed. I could not download this certificate and was told that it was removed from my profile because I did not download it within the period of 120 months [10years] and that I had to read the contract. Surely, I read the contract 10 years ago when we first joined. I did not read it afterwards. I honestly feel for a customer of ten years, that at least someone had to remind me to make sure to download this certificate. After several communications, surely reminding me to download this certificate would have been the honest and caring way customers should be treated. If it was a year after the 120 months to submit the claim, I would have understood. It was a only a couple of days. I feel totally let down and cheated by this company. If there are anyone out there with a similar experience, I would like to hear from you. Thank you.
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Floyd T
1 reviews | Active since Jan 2020
24 Nov 2025, 14:33
Loyalty Bonus denied.
I have been a member of VHI for 10 years. In 2024, 9th year of my membership, I wanted to cancel my membership, because their packages did not work for us as it was mostly during the time we were at work. I was advised by a consultant not continue with the membership and that in 2025 it would be 10years with VHI and then I can claim a loyalty bonus that would amount to R35 000. Never did any consultant reminded me to download a certificate to be eligible to claim. In September 2025 I asked for the process to be able to claim the bonus. I was only advised to wait until the October instalment was deducted and then I could submit the claim. Once again, no reminder to download the certificate as a caring business would do.After the 25 October I asked for guidance to submit the claim, and the certificate was mentioned and requested by admin before the claim can be processed. I could not download this certificate and was told that it was removed from my profile because I did not download it within the period of 120 months [10years] and that I had to read the contract. Surely, I read the contract 10 years ago when we first joined. I did not read it afterwards. I honestly feel for a customer of ten years, that at least someone had to remind me to make sure to download this certificate. After several communications, surely reminding me to download this certificate would have been the honest and caring way customers should be treated. If it was a year after the 120 months to submit the claim, I would have understood. It was a only a couple of days. I feel totally let down and cheated by this company. If there are anyone out there with a similar experience, I would like to hear from you. Thank you.
0
Replies (0)DR
Dries R
1 reviews | Active since Jan 2020
16 Nov 2025, 11:52
POOR/INCORRECT ACCOUNTING & COMMUNICATION
On 5 July 2019 I bought membership at VHI after attending their presentation at SAFARI Nursery In Pretoria. The details of the amount that I paid, as per signed contract was as follows: Activation Fee: R 30 000.00 Document Fee: R 499.00 Reliance Benefit Contribution: R 5 820.00 Because I paid everything at once, I was given discount and I was also told that I will not pay any other fees such as the "Monthly Service Fee Payments" due to the fact that I paid in full. For this reason the "Monthly Service Fee Payments was marked as N/A in Schedules 2 & 6 of the contract I signed. In June 2021 I received notification from, VHI that I'm in arrears wrt membership fees. I then immediately addressed it by providing VHI with a copy of the signed contract and the reason why I don't owe them any membership fees. After VHI inter-departmental investigation, it was confirmed by VHI as follows on 9 June 2021: " Thank you for taking my call just now. I sincerely apologise for the below matter. Please take note that your membership have been activated and your membership is paid in full as per your membership agreement." "Your membership is and was not in arrears with us. Our system has been updated as per the agreement that was amended for you." I still have the correspondence between myself & VHI wrt this unpleasant matter. On 20 October 2025 I received an SMS from VHI Collections department indicating to me that I'm in arrears wrt my VHI Membership for an mount of R 39,722.18 and I need to pay this amount into their FNB account and sent them the "Proof of Payment", I once again, e-mailed VHI, specifically the Collections department, explaining the detail of the contract which was signed by VHI and myself. I also forwarded them all the previous e-mail correspondence as well as yet again, provided them with a copy of the signed contract. This was all done on 21 & 22 October 2025. On 23 October VHI Collections confirmed receipt of my e-mail as follows: "Dear Mr. Van Rooyen Thank you for your email to our office and the contents has been noted. We are busy investigating the matter and will revert back to you soonest." I responded by indicating to them that I don't know what is to be investigated as I've already explained everything to them and supp******** them with all of the necessary correspondence and contract to proof to them that they are wrong. Since then I've communicated to them without ANY response. On 5 November I wrote the following -mail to VHI: "Good day, Trail mail and ALL the mails which were send back and forth between myself and VHI refers. (which were send again after I was informed via SMS to pay arrears) refers. As proven already, wrt the membership fees, whereby VHI already confirmed that I was indeed correct, referring to the signed contract, in JUNE 2021 and that I don't owe VHI ANYTHING, I want to state the following. It's very interesting that after FOUR years, VHI tries the same trick with me again, after this issue was already resolved in June 2021. It is VERY VERY STRANGE that out of the blue, after 4 years, suddenly VHI tells me I'm in arrears. The kind of service rendered by VHI is, to say the least, pathetic. I will NEVER recmmend VHI to anyone. I'm fed-up with this. VHI don't even have the decency, to respond to my e-mails and they were the onces who issued an sms which put my blood pressure through the roof. I had to waist my time going through all my records again just to proof my point again, as I did in June 2021 already. For this reason I DEMAND cancellation of my membership with immediate affect. I also need confirmation that it was executed and confirmation that membership is terminated. If do have the right to cancel my contract with VHI and I"m using it now." Up to this date, VHI did not respond to my e-mail. The public should be made aware of this kind of service delivery from VHI.
Helpful (0)
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Dries R
1 reviews | Active since Jan 2020
16 Nov 2025, 11:52
POOR/INCORRECT ACCOUNTING & COMMUNICATION
On 5 July 2019 I bought membership at VHI after attending their presentation at SAFARI Nursery In Pretoria. The details of the amount that I paid, as per signed contract was as follows: Activation Fee: R 30 000.00 Document Fee: R 499.00 Reliance Benefit Contribution: R 5 820.00 Because I paid everything at once, I was given discount and I was also told that I will not pay any other fees such as the "Monthly Service Fee Payments" due to the fact that I paid in full. For this reason the "Monthly Service Fee Payments was marked as N/A in Schedules 2 & 6 of the contract I signed. In June 2021 I received notification from, VHI that I'm in arrears wrt membership fees. I then immediately addressed it by providing VHI with a copy of the signed contract and the reason why I don't owe them any membership fees. After VHI inter-departmental investigation, it was confirmed by VHI as follows on 9 June 2021: " Thank you for taking my call just now. I sincerely apologise for the below matter. Please take note that your membership have been activated and your membership is paid in full as per your membership agreement." "Your membership is and was not in arrears with us. Our system has been updated as per the agreement that was amended for you." I still have the correspondence between myself & VHI wrt this unpleasant matter. On 20 October 2025 I received an SMS from VHI Collections department indicating to me that I'm in arrears wrt my VHI Membership for an mount of R 39,722.18 and I need to pay this amount into their FNB account and sent them the "Proof of Payment", I once again, e-mailed VHI, specifically the Collections department, explaining the detail of the contract which was signed by VHI and myself. I also forwarded them all the previous e-mail correspondence as well as yet again, provided them with a copy of the signed contract. This was all done on 21 & 22 October 2025. On 23 October VHI Collections confirmed receipt of my e-mail as follows: "Dear Mr. Van Rooyen Thank you for your email to our office and the contents has been noted. We are busy investigating the matter and will revert back to you soonest." I responded by indicating to them that I don't know what is to be investigated as I've already explained everything to them and supp******** them with all of the necessary correspondence and contract to proof to them that they are wrong. Since then I've communicated to them without ANY response. On 5 November I wrote the following -mail to VHI: "Good day, Trail mail and ALL the mails which were send back and forth between myself and VHI refers. (which were send again after I was informed via SMS to pay arrears) refers. As proven already, wrt the membership fees, whereby VHI already confirmed that I was indeed correct, referring to the signed contract, in JUNE 2021 and that I don't owe VHI ANYTHING, I want to state the following. It's very interesting that after FOUR years, VHI tries the same trick with me again, after this issue was already resolved in June 2021. It is VERY VERY STRANGE that out of the blue, after 4 years, suddenly VHI tells me I'm in arrears. The kind of service rendered by VHI is, to say the least, pathetic. I will NEVER recmmend VHI to anyone. I'm fed-up with this. VHI don't even have the decency, to respond to my e-mails and they were the onces who issued an sms which put my blood pressure through the roof. I had to waist my time going through all my records again just to proof my point again, as I did in June 2021 already. For this reason I DEMAND cancellation of my membership with immediate affect. I also need confirmation that it was executed and confirmation that membership is terminated. If do have the right to cancel my contract with VHI and I"m using it now." Up to this date, VHI did not respond to my e-mail. The public should be made aware of this kind of service delivery from VHI.
0
Replies (0)DR
Dries R
1 reviews | Active since Jan 2020
16 Nov 2025, 11:47
POOR/INCORRECT ACCOUNTING & COMMUNICATION
On 5 July 2029 I bought membership at VHI after attending their presentation at SAFARI Nursery In Pretora. The details of the amount that I paid, as per signed contract was as follows: Activation Fee: R 30 000.00 Document Fee: R 499.00 Reliance Benefit Contribution: R 5 820.00 Because I paid everything at once, I was given discount and I was also told that I will not pay any other fees such as the "Monthly Service Fee Payments" due to the fact that I paid in full. For this reason the "Monthly Service Fee Payments was marked as N/A in Schedules 2 & 6 of the contract I signed. In June 2021 I received notification from, VHI that I'm in arrears wrt membership fees. I then immediately addressed it by providing VHI with a copy of the signed contract and the reason why I don't owe them any membership fees. After VHI inter-departmental investigation, it was confirmed by VHI as follows on 9 June 2021: " Thank you for taking my call just now. I sincerely apologise for the below matter. Please take note that your membership have been activated and your membership is paid in full as per your membership agreement." "Your membership is and was not in arrears with us. Our system has been updated as per the agreement that was amended for you." I still have the correspondence between myself & VHI wrt this unpleasant matter. On 20 October 2025 I received an SMS from VHI Collections department indicating to me that I'm in arrears wrt my VHI Membership for an mount of R 39,722.18 and I need to pay this amount into their FNB account and sent them the "Proof of Payment", I once again, e-mailed VHI, specifically the Collections department, explaining the detail of the contract which was signed by VHI and myself. I also forwarded them all the previous e-mail correspondence as well as yet again, provided them with a copy of the signed contract. This was all done on 21 & 22 October 2025. On 23 October VHI Collections confirmed receipt of my e-mail as follows: "Dear Mr. Van Rooyen Thank you for your email to our office and the contents has been noted. We are busy investigating the matter and will revert back to you soonest." I responded by indicating to them that I don't know what is to be investigated as I've already explained everything to them and supp**** them with all of the necessary correspondence and contract to proof to them that they are wrong. Since then I've communicated to them without ANY response. On 5 November I wrote the following -mail to VHI: "Good day, Trail mail and ALL the mails which were send back and forth between myself and VHI refers. (which were send again after I was informed via SMS to pay arrears) refers. As proven already, wrt the membership fees, whereby VHI already confirmed that I was indeed correct, referring to the signed contract, in JUNE 2021 and that I don't owe VHI ANYTHING, I want to state the following. It's very interesting that after FOUR years, VHI tries the same trick with me again, after this issue was already resolved in June 2021. It is VERY VERY STRANGE that out of the blue, after 4 years, suddenly VHI tells me I'm in arrears. The kind of service rendered by VHI is, to say the least, pathetic. I will NEVER recmmend VHI to anyone. I'm fed-up with this. VHI don't even have the decency, to respond to my e-mails and they were the onces who issued an sms which put my blood pressure through the roof. I had to waist my time going through all my records again just to proof my point again, as I did in June 2021 already. For this reason I DEMAND cancellation of my membership with immediate affect. I also need confirmation that it was executed and confirmation that membership is terminated. If do have the right to cancel my contract with VHI and I"m using it now." Up to this date, VHI did not respond to my e-mail. The public should be made aware of this kind of service delivery from VHI.
Helpful (0)
|Replies (0)DR
Dries R
1 reviews | Active since Jan 2020
16 Nov 2025, 11:47
POOR/INCORRECT ACCOUNTING & COMMUNICATION
On 5 July 2029 I bought membership at VHI after attending their presentation at SAFARI Nursery In Pretora. The details of the amount that I paid, as per signed contract was as follows: Activation Fee: R 30 000.00 Document Fee: R 499.00 Reliance Benefit Contribution: R 5 820.00 Because I paid everything at once, I was given discount and I was also told that I will not pay any other fees such as the "Monthly Service Fee Payments" due to the fact that I paid in full. For this reason the "Monthly Service Fee Payments was marked as N/A in Schedules 2 & 6 of the contract I signed. In June 2021 I received notification from, VHI that I'm in arrears wrt membership fees. I then immediately addressed it by providing VHI with a copy of the signed contract and the reason why I don't owe them any membership fees. After VHI inter-departmental investigation, it was confirmed by VHI as follows on 9 June 2021: " Thank you for taking my call just now. I sincerely apologise for the below matter. Please take note that your membership have been activated and your membership is paid in full as per your membership agreement." "Your membership is and was not in arrears with us. Our system has been updated as per the agreement that was amended for you." I still have the correspondence between myself & VHI wrt this unpleasant matter. On 20 October 2025 I received an SMS from VHI Collections department indicating to me that I'm in arrears wrt my VHI Membership for an mount of R 39,722.18 and I need to pay this amount into their FNB account and sent them the "Proof of Payment", I once again, e-mailed VHI, specifically the Collections department, explaining the detail of the contract which was signed by VHI and myself. I also forwarded them all the previous e-mail correspondence as well as yet again, provided them with a copy of the signed contract. This was all done on 21 & 22 October 2025. On 23 October VHI Collections confirmed receipt of my e-mail as follows: "Dear Mr. Van Rooyen Thank you for your email to our office and the contents has been noted. We are busy investigating the matter and will revert back to you soonest." I responded by indicating to them that I don't know what is to be investigated as I've already explained everything to them and supp**** them with all of the necessary correspondence and contract to proof to them that they are wrong. Since then I've communicated to them without ANY response. On 5 November I wrote the following -mail to VHI: "Good day, Trail mail and ALL the mails which were send back and forth between myself and VHI refers. (which were send again after I was informed via SMS to pay arrears) refers. As proven already, wrt the membership fees, whereby VHI already confirmed that I was indeed correct, referring to the signed contract, in JUNE 2021 and that I don't owe VHI ANYTHING, I want to state the following. It's very interesting that after FOUR years, VHI tries the same trick with me again, after this issue was already resolved in June 2021. It is VERY VERY STRANGE that out of the blue, after 4 years, suddenly VHI tells me I'm in arrears. The kind of service rendered by VHI is, to say the least, pathetic. I will NEVER recmmend VHI to anyone. I'm fed-up with this. VHI don't even have the decency, to respond to my e-mails and they were the onces who issued an sms which put my blood pressure through the roof. I had to waist my time going through all my records again just to proof my point again, as I did in June 2021 already. For this reason I DEMAND cancellation of my membership with immediate affect. I also need confirmation that it was executed and confirmation that membership is terminated. If do have the right to cancel my contract with VHI and I"m using it now." Up to this date, VHI did not respond to my e-mail. The public should be made aware of this kind of service delivery from VHI.
0
Replies (0)GG
Gert G
1 reviews | Active since Jan 2020
11 Nov 2025, 18:42
VHI - Loyalty Reward Super ****mers And Poor Service Company - BEWARE!!!
Do not tread near Vacation Hub International (VHI), especially if you think you are going for their 10 year Loyalty CASHBACK Reward promise. You will not see that ever, if you do not check your contract for that whole 10 years to monitor their ‘promise’ very regularly. When the 10 year is past, YOU as a customer must claim that ‘promise’, YES, your responsibility, else they just shut up, never inform you the expiration of the 10 year is approaching that your reward is due. And you only have 3 months to do that claim after the 10 year period, else they immediately reject your claim and you get NOTHING! I have been paying for 11 years, without them complaining about arrear premiums, but, comes the time for them to fulfill their commitment, they just arrogantly refuse to pay. That is oh not so ‘TREAT CUSTOMERS FAIRLY’ policy that all companies are supposed to comply with according to NCC recommendations. This place should be punished for exploiting and misleading customers that believed in their lies. I have just filed a complaint at the NCC and will also escalate this to the Ombud (CGSO). And as far as the service they claim to deliver, that is even more pathetic, in the time I was with them, I attempted twice to book at choice and time of my preference, they never could assist - always somewhere you don’t want to go or a time that is inconvenient. When sold to me, they also promised that THIS would NEVER happen, just another of their countless ****s. If you are in a similar situation, report the idiots to the regulators. Maybe they will also feel some pain like we do. Learn from me, beware and stay away from these whatever they call themselves…
Helpful (0)
|Replies (0)GG
Gert G
1 reviews | Active since Jan 2020
11 Nov 2025, 18:42
VHI - Loyalty Reward Super ****mers And Poor Service Company - BEWARE!!!
Do not tread near Vacation Hub International (VHI), especially if you think you are going for their 10 year Loyalty CASHBACK Reward promise. You will not see that ever, if you do not check your contract for that whole 10 years to monitor their ‘promise’ very regularly. When the 10 year is past, YOU as a customer must claim that ‘promise’, YES, your responsibility, else they just shut up, never inform you the expiration of the 10 year is approaching that your reward is due. And you only have 3 months to do that claim after the 10 year period, else they immediately reject your claim and you get NOTHING! I have been paying for 11 years, without them complaining about arrear premiums, but, comes the time for them to fulfill their commitment, they just arrogantly refuse to pay. That is oh not so ‘TREAT CUSTOMERS FAIRLY’ policy that all companies are supposed to comply with according to NCC recommendations. This place should be punished for exploiting and misleading customers that believed in their lies. I have just filed a complaint at the NCC and will also escalate this to the Ombud (CGSO). And as far as the service they claim to deliver, that is even more pathetic, in the time I was with them, I attempted twice to book at choice and time of my preference, they never could assist - always somewhere you don’t want to go or a time that is inconvenient. When sold to me, they also promised that THIS would NEVER happen, just another of their countless ****s. If you are in a similar situation, report the idiots to the regulators. Maybe they will also feel some pain like we do. Learn from me, beware and stay away from these whatever they call themselves…
0
Replies (0)MM
Maryna M
1 reviews | Active since Jan 2020
4 Nov 2025, 11:01
10-Year Loyalty Payback Denied After They Deleted My Certificate!
I want to warn everyone considering Vacation Hub International (VHI) about their so-called 10-year Loyalty Payback. I have been a paying member of VHI for the full 120 months — every debit order paid faithfully and my account always in good standing. When I reached my 10-year mark and contacted them to claim my promised cash back, I was told that my Reliance Certificate was deleted from their system after completion of the 120 months — and that I therefore no longer qualify for the payback. Let that sink in: after a decade of loyal membership and payments, VHI simply deleted the one document required to release my money — and now uses that as an excuse to refuse the payout. Their own terms and conditions clearly state that the certificate is required for presentation, not that its deletion cancels your entitlement. There’s no clause saying they can wipe out your record and walk away from their promise. This feels extremely misleading and *********. VHI markets this “Loyalty Payback” as a guaranteed benefit, but when you finally qualify, they hide behind technicalities they themselves created. It’s a perfect example of how companies exploit consumer trust. I’ve will be opening a formal complaint under the Consumer Protection Act and will be escalating to the Consumer Goods and Services Ombud (CGSO). Be warned — if you’re paying into this so-called loyalty program, make sure you keep every single document and screenshot. Because when your 10 years are up, VHI might just delete your proof and deny you what’s owed.
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Maryna M
1 reviews | Active since Jan 2020
4 Nov 2025, 11:01
10-Year Loyalty Payback Denied After They Deleted My Certificate!
I want to warn everyone considering Vacation Hub International (VHI) about their so-called 10-year Loyalty Payback. I have been a paying member of VHI for the full 120 months — every debit order paid faithfully and my account always in good standing. When I reached my 10-year mark and contacted them to claim my promised cash back, I was told that my Reliance Certificate was deleted from their system after completion of the 120 months — and that I therefore no longer qualify for the payback. Let that sink in: after a decade of loyal membership and payments, VHI simply deleted the one document required to release my money — and now uses that as an excuse to refuse the payout. Their own terms and conditions clearly state that the certificate is required for presentation, not that its deletion cancels your entitlement. There’s no clause saying they can wipe out your record and walk away from their promise. This feels extremely misleading and *********. VHI markets this “Loyalty Payback” as a guaranteed benefit, but when you finally qualify, they hide behind technicalities they themselves created. It’s a perfect example of how companies exploit consumer trust. I’ve will be opening a formal complaint under the Consumer Protection Act and will be escalating to the Consumer Goods and Services Ombud (CGSO). Be warned — if you’re paying into this so-called loyalty program, make sure you keep every single document and screenshot. Because when your 10 years are up, VHI might just delete your proof and deny you what’s owed.
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Karishma A
1 reviews | Active since Jan 2020
22 Sept 2025, 09:31
I will never use VHI again!
Even though I had been a member for over 10 years but never used this, I had now requested for my cash back and to cancel membership, only to be told I had forfeited my money, which they had said on inception that we will receive this back in 10 years. They had collected monies every month with no hassle. Now comes time to refund and cancel. This was never disclosed and now refuse to refund it. I do not recommend to be part of this membership.
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Karishma A
1 reviews | Active since Jan 2020
22 Sept 2025, 09:31
I will never use VHI again!
Even though I had been a member for over 10 years but never used this, I had now requested for my cash back and to cancel membership, only to be told I had forfeited my money, which they had said on inception that we will receive this back in 10 years. They had collected monies every month with no hassle. Now comes time to refund and cancel. This was never disclosed and now refuse to refund it. I do not recommend to be part of this membership.
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