MG
Mishelle G
Active since Dec 2018
3
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0
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Reviews
3 reviews4 months ago
VHI - unresponsive
I have been a member of VHI for 8 years. I have never used their services as I found them to be more expensive than travel companies. I have been wanting to cancel my membership for a while now. When I tried to cancel a year or so ago, I was told about my "bonus" that I would lose so I stuck with them. However after still not being happy with some of the quotes given to me, I decided to cancel my membership. On 22 December 2025, I sent an email to them indicating that I want to cancel my membership. I sent another email on 29 December 2025 indicating that I did not receive any response from them and that i consider my membership as cancelled effective immediately. It is 31 December 2025 and to date i have not received an acknowledgement of my email, but on 29 December 2025, they conveniently withdrew my membership fee, again without my permission as this fee payment was to be paid on the last day of the month. I am so frustrated with the unprofessional behaviour of this company.
0 replies
62 months ago
Shame on You - NetCare Umhlanga Hospital!
It actually breaks my heart to do this review and I have delayed it for a long time, but I think that this review is necessary to improve services at the Netcare Umhlanga Hospital. My brother contracted COVID19 around Christmas last year (2020). He started showing symptoms in early January and got really bad between 6-10 January 2021. On Friday the 8th of January 2021, he was struggling to breathe, his temperature had soared to 38.4 degrees, his oxygen saturation was not going above 86%, even with oxygen been administered to him. At that time, none of the meds I had obtained for him seemed to be working. I rushed him to Umhlanga hospital, left him in the car and went to the woman who seemed to be in charge of triage. This was in the undercover parking area where the ambulances come in. All I wanted to establish was what the process was and where I needed to start. I indicated that my brother was COVID19 positive. I did not want my brother coming into contact with others for fear that he may infect somebody else. Its a pity that I never got a name, but she was rude and unprofessional, even shouting at the paramedics who had brought in extremely sick covid19 patients. I eventually got a chance to speak to her and she asked me to go sit in the car and wait until she called me. She did not take my name down or my contact details. When I enquired as to how she would know when it was my turn as I realised that she had not even seen to the patients in the ambulance, she then indicated that I should go sit in the car and come back in 20 minutes. Again, I asked her what the process was as my brother was struggling to breathe, she got overwhelmed with the paramedics and me and stated "I just can't do this right now". At that point and feeling helpless, I rushed back to my car to check how my brother was doing. As I was walking back, one of the paramedics happened to be walking in that direction. I stopped him, asked if I could get some advice from him on what to do next. I was not going to let my brother die in the carpark of the hospital, with help just a few steps away. The paramedic actually made me realise that if I just sat there and waited, my brother probably would die. I say this, because this paramedic pointed to his ambulance and indicated that his patient, a young woman with COVID19, who was lying flat on the stretcher unable to even help herself up, was waiting in the ambulance for 3 hours and nobody had seen to her. This actually prompted me to look for an alternate hospital, which I did do, got wonderful service with a clear indication of what needs to happen, where to go and what to do before my brother could receive treatment. They were sensitive and caring and that night I was able to take my brother home after being treated. He is recovering now, but still struggles with an irritating cough, but that we can deal with. He is ALIVE. I understand fully that hospitals in our country right now are absolutely inundated. Healthcare workers are under a huge amount of stress, are overworked and themselves falling prey to this virus. But the behaviour of the woman at Umhlanga was unbelievable. I am asking Umhlanga Hospital to please improve your services. Teach your teams to be more organised and teach them how to handle the pressure. This virus is like nothing we've seen before but how is it that two different hospitals (not far from each other), both inundated with patients, but totally different in terms of the execution of their duties. I was very disappointed with Umhlanga, and I wonder how many people like me, who had no other option, sat in the parking lot and lost loved ones in the process. This is not what we want from our healthcare facilities, especially one as highly publicised as the Umhlanga Hospital. After this experience, I talked to a few of my colleagues and friends and they had indicated that if I had called them, they would have advised me not to go this hospital because the service is pathetic and that they had nightmarish stories to tell. How is it then, that this can be allowed to continue. Can we place our trust that this hospital has the patients wellfare at heart? I have utmost faith in the healthcare system in this country but this behaviour is unbecoming. Correct it, please, because we need you!!!
0 replies
89 months ago
Pathetic service on Jhb to Dbn flight
I was on a 18:00 flight from jhb to Dbn on 05 December 2018. It was an extremely hot day. The temp at the airport was around 34 degrees. At re boarding gates, boarding commenced only to have passengers stand in the heat of the air bridge for more than 15 mins. There was no air conditioning in the air bridge and not even fans. There was no indication from the airline as to why they were not allowing boarding of the plane. When I eventually got onto the plane, I made sure that I had recorded my dissatisfaction with waiting in the sun. Then we sit on the plane on the ground for another 40 mins with no air conditioning and not a word as to what was going on. Finally we get airborne but the air conditioning was not working on the plane. The plane was filled to capacity and breathing was very difficult. It was stuffy. Not once in all of this time did the flight crew bother to indicate to passengers what was going on. This is totally unacceptable. Thank goodness the flight was short buy when we landed in Dbn, we found that there was to be another flight back to jhb on the same plane and I wondered how those passengers would endure the journey. This is the first time ever that I have been so disappointed with the service rendered by Flysafair. I fly with them all the time and am usually happy with the quality of service. The most disappointing was the non-communication during this flight. Please take note of the above and strive to do better. Mishelle
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1 Star
3 (100%)